160over90

Manager, Ticket Operations

160over90

contract

Posted on:

Location Type: Office

Location: New York City • Montana • New York • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $85,800 - $114,400 per year

About the role

  • Serve as the primary point of contact for all VIP and hospitality ticketing workstream — keeping clients informed on timelines, formats, delivery, and access
  • Assist with strategy for scaling, inventory allocation, tiered pricing, and financial settlement of premium ticket assets
  • Manage end-to-end operations for VIP ticketing — from initial planning to post-event reconciliation and reporting
  • Lead event builds in collaboration with promoters, ticketing providers, and third-party partners — focusing on premium inventory configuration, bundled hospitality experiences, and integrated access strategies tailored for VIP guests
  • Assist with programming and updates within the primary ticketing platform, ensuring accurate and timely data across hospitality offerings
  • Align ticketing strategy with overarching client package goals
  • Build and maintain strong relationships with global partners
  • Optimize backend tools and systems to support high-level service, detailed reporting, and operational efficiency
  • Be the go-to for any ticket-related sales, service, or tech concerns tied to premium client experiences
  • Lead real-time decision-making and troubleshooting when VIP access or ticketing issues arise
  • Provide concierge-level support to key partners and clients, ensuring a white-glove experience at every touchpoint
  • Coordinate rapid response to any on-site ticketing issues during event days, particularly those impacting VIP flows
  • Work cross-functionally with internal teams — finance, legal, guest services, analytics — to ensure premium ticketing runs flawlessly
  • Communicate effectively with stakeholders on all access control hardware and software matters

Requirements

  • 5-10 years of experience in ticket operations, live events, or hospitality programs, focused on premium/VIP ticketing
  • Proven track record of managing ticketing for large-scale, high-profile events (experience with international or global events is a plus)
  • Deep understanding of ticketing platforms and inventory systems (e.g., Ticketmaster, Secutix, CTP, or similar)
  • Strong knowledge of pricing strategy, ticket scaling, financial reconciliation, and access control systems
  • Exceptional client service skills, especially in high-pressure, high-stakes environments
  • Excellent communication and organizational skills; confident interfacing with C-level clients, rights holders, and global partners
  • Able to lead cross-functional teams and coordinate with legal, finance, and tech stakeholders
  • Comfortable making real-time decisions and troubleshooting under tight deadlines, particularly on event days
  • Highly proficient in Excel and ticketing-related reporting tools; familiarity with CRM platforms a plus
  • Bilingual or multilingual is a plus
  • Ability to work non-traditional hours, including nights, weekends, and holidays during event peaks.
Benefits
  • Health care
  • Retirement
  • Vacation and other paid time off
  • Short- and long-term incentives
  • Growth and developmental opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ticket operationsinventory allocationtiered pricingfinancial reconciliationaccess control systemsticketing platformsreporting toolsExcelCRM platformsevent planning
Soft Skills
client servicecommunicationorganizational skillsleadershipreal-time decision-makingtroubleshootingrelationship buildingcross-functional collaborationhigh-pressure environment managementconcierge-level support