12twenty

Technical Customer Support Representative

12twenty

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Salary

💰 $55,000 - $60,000 per year

About the role

  • Efficiently manage and resolve a high volume of technical support tickets
  • Provide friendly, professional customer service while troubleshooting issues related to APIs, SSO, and data integration
  • Learn and master new tools quickly to stay current with evolving product offerings
  • Collaborate with internal teams to escalate and resolve complex technical issues
  • Bring an outside perspective to assess ticket volume and workflows
  • Work closely with junior technical account managers and team members to build a seamless support process

Requirements

  • 2-3 years of experience in a technical support role, ideally in a tech company
  • Strong technical aptitude with experience handling APIs, SSO, and data integrations
  • Excellent communication skills with the ability to translate technical details into clear, customer-friendly responses
  • Ability to manage high ticket volume while maintaining a personable and customer-centric approach
  • Growth mindset with a passion for learning new tools and technologies
  • Experience in higher education support is a plus but not required
Benefits
  • Competitive salary
  • Generous PTO policy
  • Full benefits, including 401(k)
  • Regular team happy hours and activities
  • Remote work flexibility
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
APIsSSOdata integrationtechnical support
Soft Skills
communicationcustomer serviceproblem-solvingcollaborationgrowth mindset