1-800 CONTACTS

CRM Digital Marketing Associate

1-800 CONTACTS

full-time

Posted on:

Location Type: Hybrid

Location: Draper • Utah • United States

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About the role

  • Assist in building, scheduling, and launching cross-channel journeys, including email, SMS, Push, etc.
  • Support lifecycle and promotional campaigns (welcome flows, re-engagement, retention, offers, etc.)
  • Collaborate cross-functionally with creative, design, technical, and operational teams to prepare campaign assets.
  • Proofread and QA campaign content to ensure accuracy, brand consistency, and compliance.
  • Improve engagement and retention by using customer behavioral signals like abandon events or prescription upload.
  • Data analysis and reporting – prepare basic performance reports to share with the team.
  • Stay up to date with email and SMS marketing best practices and trends.

Requirements

  • 2+ years of experience in CRM, lifecycle marketing, or email / SMS marketing preferably in an ecommerce, direct-to-consumer business.
  • Ability to start ASAP
  • Hybrid; ability to work in office 1 day a week in Draper
  • Strong analytical skills with the ability to interpret data to inform marketing decisions and generate actionable insights.
  • Experience with customer data platforms (CDPs), marketing automation tools (e.g., Iterable, Braze, Klaviyo), and campaign analytics.
  • Dedication to creating effective customer-facing communications and experiences including establishing and testing different messaging frameworks to unlock growth.
  • Demonstrated success supporting marketing strategy and executing day-to-day work.
  • Attention to detail and a strong sense of ownership over quality and accuracy with excellent project management and organizational skills.
  • Comfortable working with data and spreadsheets
  • Willingness to learn new tools and processes.
Benefits
  • Free eye exams for your entire family
  • Deep discounts on lenses, glasses, and other services
  • Amazing healthcare coverage
  • 401(k) match
  • Flexible PTO
  • Tuition reimbursement program
  • In-house restaurant with highly discounted meals (Steak dinner under $6)
  • Free snacks, ice cream, and drinks every day
  • Full onsite gym
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRMlifecycle marketingemail marketingSMS marketingdata analysiscampaign analyticscustomer data platformsmarketing automationperformance reportingcustomer behavioral analysis
Soft Skills
analytical skillsattention to detailproject managementorganizational skillscommunication skillscollaborationownershipcreativityadaptabilityproblem-solving