Vice President

• Provide strategic direction and operational leadership for all Shared Services functions, including Payroll, Billing, Accounts Payable, Cash Applications, Procurement, and Travel
• Partner closely with Finance, HR, IT, and Operations leaders to align shared services with enterprise priorities
• Establish a high-performance culture focused on accountability, service excellence, and continuous improvement
• Lead Shared Services integration efforts for future acquisitions
• Lead Shared Services strategy and execution for the implementation and optimization of Oracle Cloud ERP and other financial systems including Payroll (ADP), T&E (Emburse/Egencia), etc.
• Drive standardization and integration of processes across functions and business units
• Evaluate and redesign end-to-end processes to improve efficiency, accuracy, and scalability
• Champion automation, digital transformation, and data-driven decision making
• Ensure accurate and timely processing across all shared services functions, including payroll, billing, procure-to-pay, and travel expenses
• Implement and maintain strong internal controls, policies, and governance frameworks
• Establish key performance indicators (KPIs) and reporting dashboards to monitor performance and identify improvement opportunities
• Serve as an escalation point for complex operational or client-related issues
• Identify and implement cost-saving initiatives across shared services operations
• Optimize service delivery through innovative staffing models
• Align operational performance with broader financial objectives, including working capital and expense management
• Ensure compliance, accuracy, and efficiency across domestic and international payroll operations
• Drive efficient billing processes that maximizes cash flow and supports strong internal and external client relationships.
• Oversee sourcing, vendor management, and contract negotiation to ensure cost-effective, high-quality service delivery
• Ensure timely payments, policy compliance, and effective expense management
• Build, lead, and develop a high-performing Shared Services organization
• Assess and upgrade talent to meet evolving organizational needs
• Drive workforce transformation, including upskilling and leadership development
• Foster engagement, collaboration, and continuous improvement across teams
• Directly and indirectly supervise Shared Services leadership and staff.

VP, Shared Services

• Responsible for the growth and performance of assigned mid/high complexity and revenue Medicare markets within a region
• Develop and execute market-specific strategies
• Foster cross-functional collaboration
• Develop strong internal and external partnerships with key stakeholders
• Drive operational excellence
• Manage P&L for assigned markets
• Develop market-specific strategic operating plans with KPIs, milestones, and governance processes
• Lead expansion and performance of value-based care initiatives
• Monitor and analyze the changing landscape and recommend strategies
• Drive quality initiatives aligned with STAR outcomes
• Provide effective leadership to direct and matrixed teams

Vice President, Medicare Market – Southeast

• Design and govern the enterprise training curriculum for all RCM roles
• Build and maintain training pathways for AI tool adoption
• Oversee QA programs for all human work product across service delivery
• Own the analytics infrastructure and reporting function that tracks delivery performance
• Build and lead a high-performing team of directors and individual contributors

Senior Vice President, Quality and Intelligence

• Lead and coordinate cross‑functional technical teams during major and critical incidents, ensuring timely recovery and effective stakeholder engagement.
• Serve as a recovery lead during declared major incidents, maintaining focus on service restoration and customer impact.
• Participate in and facilitate post‑incident reviews and post‑mortems, ensuring outcomes are actionable and measurable.
• Drive high‑quality root cause analysis for major incidents using structured techniques such as 5‑Why, Fishbone, and Blameless RCA.
• Ensure contributing factors (process, technology, observability, automation, or human factors) are clearly identified and documented.
• Partner with domain teams to translate findings into concrete remediation actions.
• Develop, document, and maintain incident recovery plans, SOPs, runbooks, and playbooks in collaboration with domain owners.
• Support and execute mock drills, recovery tests, and readiness exercises to improve response effectiveness.
• Ensure recovery documentation remains accurate, consumable, and operationally relevant.
• Work with application, infrastructure, and platform teams to improve diagnostic accuracy and time‑to‑engage during incidents.
• Help establish clear ownership, escalation paths, and recovery patterns to reduce dependency on ad‑hoc tribal knowledge.
• Promote repeatable recovery patterns across services.
• Identify opportunities to improve service reliability, operational maturity, and recovery effectiveness.
• Analyze incident data and trends to recommend targeted improvements across people, process, and technology.
• Support adoption of SRE‑aligned practices, including error budgets, readiness reviews, and failure mode awareness.
• Provide structured feedback to Observability, Automation, Resiliency, and Domain teams on; gaps in monitoring, alerts, and diagnostics; single points of failure; architectural or design weaknesses impacting recoverability
• Act as an operational voice to ensure post‑incident learnings inform engineering and platform decisions.
• Mentor junior recovery managers or operational staff through hands‑on incident participation and coaching.
• Contribute to operational training sessions, tabletop exercises, and knowledge‑sharing initiatives.
• Maintain awareness of industry best practices in production operations, incident management, and SRE.

AVP, Recovery Manager

• Serve as the executive leader responsible for building an integrated, innovative strategy across enterprise technology, digital transformation, data governance, cybersecurity, and enterprise technology operations
• Ensure that infrastructure, enterprise applications, and data capabilities operate as an integrated ecosystem that advances the Alzheimer’s Association’s mission and strategic priorities
• Partner closely with members of senior management and enterprise AI leadership to ensure the organization’s technology infrastructure, data environment, governance frameworks, and enterprise systems effectively support responsible and scalable adoption of emerging technologies
• Develop and execute a multi-year enterprise technology roadmap aligned with the Association’s strategic plan
• Lead a team that establishes enterprise architecture, technology governance, and integration standards
• Advise executive leadership and the Board on enterprise technology trends, cybersecurity risks, digital transformation priorities, and the operational implications of emerging technologies
• Oversee infrastructure, cloud strategy, cybersecurity, end-user computing, and enterprise IT operations
• Provide executive leadership and strategic oversight for enterprise technology capabilities that support organizational effectiveness, operational excellence, and mission impact
• Promote scalable, secure, and sustainable technology practices

SVP, Information Technology, Enterprise Systems

• Set, implement, and execute territory strategy
• Lead complex, consultative sales engagements with C-suite and senior health system executives
• Maintain ownership and accountability beyond contract execution
• Collaborate across internal teams for efficient execution
• Engage directly with customers in the field during onboarding and expansion phases

Vice President, Health Systems – Southeast

• Manage, grow, and expand the TGaS portfolio within assigned accounts by developing relationships with key decision makers within large & mid-size companies.
• Think strategically about complex client organizations of all sizes and understand how to unlock growth opportunities in those accounts for existing and new TGaS solutions.
• Provide vision and direction for identifying and qualifying leads on behalf of TGaS Advisors.
• Report directly into the SVP and be the overall account lead for 10-12 large/mid-size accounts overseeing contracted business advisory services and business development efforts across all TGaS Advisors solutions.
• Be primary advisor for the Commercial Operations leader(s) through advisory and peer-to-peer membership services.
• Lead and provide oversight for contracted multi-solution benchmarks partnering with the TGaS PMO and Operations leads.
• Responsible for an annual revenue goal and expanding the TGaS business in both existing and whitespace accounts.
• Create annual and long-term business plans for accounts in collaboration with TGaS Solution Leads.
• Review plans on a quarterly basis to determine where adjustments may be required.
• Maintain professional and up-to-date knowledge in the assigned targeted accounts and TGaS service capabilities to serve as a basis for providing "value added" expanded services to all appropriate clients.
• Participate in monthly updates with TGaS Solution Leads and Trinity Life Sciences partners that review current engagement and identify potential new opportunities.
• Act as a TGaS business unit liaison with broader Trinity Life Sciences Account Leads and Team to assist in building relationships, forming strategic partnerships to identify business opportunities for Trinity Life Sciences offerings.
• Actively research, synthesize, and communicate current trends and changes in the industry.

VP, Executive Management Advisor

• The Vice President, Global Corporate Brand & Storyground leads two core creative functions within A+E Global Media’s Marketing division: the Global Corporate Brand team — which oversees B2B trade marketing, business narratives, executive communications, internal communications, and brand creative — and Storyground, A+E Global Media’s branded content studio
• This role serves as the senior creative and narrative leader across both functions, owning creative vision, quality standards, enterprise storytelling, and executive-level client relationships while enabling strong senior creative leaders to manage daily execution
• The VP is accountable for the creative and strategic effectiveness of both teams, including pitch excellence, post-sale delivery quality, narrative consistency, and the development of a strong creative culture
• This role also serves as a central creative and narrative leader for A+E Global Media, shaping how the company presents itself to internal stakeholders, external partners, and the broader marketplace
• Define and uphold the voice, tone, and creative expression of the brand across external-facing work and internal communications, ensuring consistency, clarity, and cultural relevance at every touchpoint
• Lead and develop the Storyground branded content studio, setting the creative vision, quality bar, and pitch standards for the team
• Serve as the senior point of contact for Media Solutions advertisers, and brand partners on Storyground engagements
• Ensure sold campaign executions meet the creative standard established in the pitch phase

VP, Corporate Brand, Storyground

• Serve as executive sponsor on key programs and accounts
• Build trusted relationships with senior government stakeholders
• Lead high-stakes communications, escalations, and recovery efforts
• Drive organic growth, recompete success, and pre-RFP positioning
• Translate delivery insights into future opportunity shaping
• Lead and develop a high-performing organization of delivery leaders
• Establish clear accountability and role clarity across leadership layers
• Build a strong leadership bench and succession pipeline
• Drive a culture of ownership, transparency, and continuous improvement
• Own portfolio performance across cost, schedule, scope, and quality
• Ensure consistent, real-time visibility into program health
• Lead intervention and recovery efforts for at-risk programs
• Establish consistent delivery practices across programs without over-bureaucratizing teams
• Reduce operational burden on delivery leaders and increase organizational leverage
• Design and operate a unified delivery system
• Replace manual reporting and coordination with system-driven workflows and automation
• Integrate program, financial, staffing, and risk data into a shared context layer
• Establish system-driven governance, where:
• Program health, risks, and financials are visible in real time
• Escalations are exception-based and timely
• Eliminate redundant reporting, tooling, and coordination layers
• Define and enforce minimum operating Standards (MOS) through systems rather than manual process
• Ensure the system supports both:
• Consistent standards where needed
• Flexibility and team-level autonomy
• Partner with platform, data, and AI teams to:
• Enable automated reporting and insights
• Introduce predictive risk signals
• Support agent-assisted workflows
• Establish continuous, system-driven governance with exception-based escalation
• Ensure audit readiness and compliance with government contracting requirements
• Build proactive risk identification and mitigation practices across the portfolio
• Lead executive-level governance and risk reviews
• Own revenue predictability, margin performance, and portfolio health
• Ensure accurate forecasting and strong EAC discipline across programs
• Partner with Finance to improve financial transparency and decision-making
• Drive accountability for financial outcomes at the program and portfolio level

Executive Vice President, Program Delivery

• Responsible for the development of product/market strategies for new and existing product lines.
• Obtains, analyzes, and communicates relevant marketplace information to internal and external constituencies.
• Owns and is accountable for the product development strategy of the assigned lines/segments of business.
• Drives technological solutions as part of the portfolio.
• Key participant setting strategy and portfolio direction with measurable financial goals.
• Engages with internal and external parties to ensure compliance with regulations.
• Contributes to product management strategies and tactics by providing detailed analysis of various offering components.
• Develops and mentors staff, operating in a culture of high performance.

AVP, Product & Market Development

• Develop, manage, and advance a robust pipeline of affiliation conversion opportunities.
• Lead strategic, consultative engagements with advisors to understand business objectives and guide evaluation of affiliation models best aligned to their goals.
• Maintain specialized expertise regarding LPL’s affiliation models, including existing capabilities and the roadmap for future development.
• Build strong relationships and partner cross-functionally with internal business partners to develop innovative solutions to meet advisor needs.
• Support strategic initiatives to drive affiliation opportunities and related program management deliverables.

AVP, Affiliation Consulting

• Lead strategy development and marketing for a book of NFP clients in the Atlantic region
• Partner with the account service team and client to gain strategy alignment
• Execute national and regional broking strategies to ensure optimal client outcomes
• Drive placement strategy and execution, ensuring customized solutions for NFP clients
• Collaborate with account management teams and clients for market submissions
• Proactively coordinate and manage broking around the placement cycle
• Mentor and train junior talent

Commercial Lines Broking Vice President – East Coast

• Drive revenue growth and expand donor engagement
• Develop and execute a comprehensive fundraising strategy
• Recruit, develop, and mentor a fundraising team
• Personally manage relationships with top donors
• Monitor performance, analyze data, and ensure compliance
• Collaborate across departments to reach collective goals

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