Technical Customer Success

• Partner with the Customer Success organization to deliver a world-class, white-glove customer experience
• Own the technical success of a portfolio of strategic customers, serving as a trusted advisor across onboarding, implementation, and adoption
• Manage and resolve support requests from simple to highly complex, acting as the primary escalation point for high-impact customer issues
• Proactively identify risks to customer health and drive mitigation plans to reduce time to value
• Lead complex implementations from technical discovery through production rollout
• Guide customers in deploying, troubleshooting, and optimizing integrations such as Cloud Connectors, Splunk, Jira, and ServiceNow
• Translate customer business and security objectives into scalable technical solutions
• Represent the customer perspective by identifying trends and sharing actionable feedback with Product and Engineering
• Help define success metrics and feedback loops for new product launches
• Mentor CSEs and contribute to evolving internal processes, runbooks, and support standards
• Serve as a subject matter expert and escalation resource for complex technical challenges

Senior Customer Success Engineer, EMEA

• Redefine Customer Success with high-impact strategies
• Serve as lead technical advisor to enterprise accounts
• Architect scalable security solutions in complex environments
• Guide enterprises on intelligent agents and automated security frameworks
• Champion predictive analytics and operational metrics to mitigate risks

Senior Customer Success Engineer – Prisma AIRS

• Manage a portfolio of ±45 creators who need deeper technical partnership -primarily US-based (so yes, EST/PST is part of your rhythm).
• Troubleshooting complex platform configurations
• Reviewing integrations and automation logic
• Advising on backend setup to support scale
• Diagnosing root causes behind feature friction
• Guiding creators through technical implementation decisions
• Partnering with Product on advanced use cases
• Translating technical possibilities into clear action
• Escalating technical blockers with structured documentation
• Ensuring adoption of SDK updates or platform changes
• Run technical launch-readiness reviews
• Review crash logs and performance signals
• Identifying recurring friction patterns across portfolios
• Escalating true platform issues with clarity and context
• Validate new feature releases before wider rollout
• Monitor compliance updates from Apple & Google
• Documenting technical best practices
• Improving implementation playbooks
• Supporting expansion conversations with technical credibility
• Partnering cross-functionally with Product & Engineering to strengthen platform reliability

Technical Customer Success Manager – Creator Economy

• Own technical solution design for Enterprise customers: from scoping integrations and data workflows through to working implementations that enable full platform value.
• Partner with Customer Success Managers (CSMs) to build implementation plans that accelerate time-to-value for managed accounts.
• Work alongside Account Executives (AEs) during pre-sales to communicate technical platform capabilities (APIs, security architecture, and cloud integrations) and resolve technical blockers in the sales cycle.
• Act as a technical bridge between GTM and PDE, capturing and routing customer integration feedback that shapes the product roadmap.
• Build lightweight technical solutions (scripts, automations) that extend platform capability for specific customer use cases.
• Advise customers on integration architecture: how to connect SafetyCulture to their existing systems effectively and sustainably.
• Partner with the API and Integrations Engineering team to resolve complex customer requirements and advocate for platform improvements that benefit the broader customer base.

Customer Success Engineer

• Provide engineering assistance for customer onboardings, including requirements workshops, solution design, configuration, and go-live support
• Provide L2/L3 technical support, taking full ownership of complex support cases through to resolution
• Troubleshoot and resolve technical issues across SaaS platforms and on-premises deployments, collaborating with development and cloud operations teams where needed
• Deliver technical documentation including high-level designs, network diagrams, test plans, and knowledge base articles
• Conduct customer and partner training sessions to maximise platform adoption and value
• Collaborate with sales and customer success teams to understand customer needs and drive positive outcomes
• Feed product insights and customer feedback back to product teams to influence the roadmap
• Support and mentor junior team members, reviewing their work and contributing to team capability

TechnicalCustomer Success jobs in United Kingdom

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Senior Customer Success Engineer, EMEA

Senior Customer Success Engineer – Prisma AIRS

Technical Customer Success Manager – Creator Economy

Customer Success Engineer

Customer Success Engineer