Technical Customer Success Manager – Creator Economy

Passion.io

Technical Customer Success Manager for Passion.io, guiding creators in launching apps smoothly. Managing technical partnerships and ensuring optimal app configurations and integrations.

Posted 6/8/2026full-timeRemote • 🇬🇧 United KingdomJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Manage a portfolio of ±45 creators who need deeper technical partnership -primarily US-based (so yes, EST/PST is part of your rhythm).
Troubleshooting complex platform configurations
Reviewing integrations and automation logic
Advising on backend setup to support scale
Diagnosing root causes behind feature friction
Guiding creators through technical implementation decisions
Partnering with Product on advanced use cases
Translating technical possibilities into clear action
Escalating technical blockers with structured documentation
Ensuring adoption of SDK updates or platform changes
Run technical launch-readiness reviews
Review crash logs and performance signals
Identifying recurring friction patterns across portfolios
Escalating true platform issues with clarity and context
Validate new feature releases before wider rollout
Monitor compliance updates from Apple & Google
Documenting technical best practices
Improving implementation playbooks
Supporting expansion conversations with technical credibility
Partnering cross-functionally with Product & Engineering to strengthen platform reliability

Requirements

What you’ll need

Spent at least 2+ years in Technical CSM, Solutions, or SaaS implementation roles
Have stories to tell and results to prove your Success Super Powers in supporting SaaS or app-based platforms
You’re confident discussing APIs, integrations, automation logic
Crafted the art of managing multiple concurrent launches
You’ve supported customers through platform configuration ↔️ translate complexity into clarity
You are structured, analytical, and calm under ambiguity
High-touch customer experience is your zone
You’re proud to say, “I have strong written documentation skills”
Your mind is trained to see patterns before they become recurring issues
You’ve worked in no-code / low-code ecosystems
You’re super comfortable with provisioning profiles, certificates, metadata
You understand backend logic even if you’re not writing production code
Support Apple App Store / Google Play submissions
Review logs or crash reports
You enjoy diagnosing systems more than reacting emotionally
You think in workflows, not just conversations
You thrive in fast-moving product startup / scale-up environments

Benefits

Comp & perks

Fully remote freedom (work from wherever)
Global Gatherings - Meet the team IRL in epic locations (Croatia, Portugal, Greece… we like good views 😉)
Career Growth - Actual Career Coaching, training, and conferences on us
Autonomy with impact - your thinking directly shapes how creators build and scale
Tech Gear Budget - Because high-performance systems start with yours
Time Off That Counts - 24 paid vacation days + 10 “Celebration Leave” days for the holidays you actually celebrate.
Paid Parental Leave - Because family first, always.
Join a global crew shaping the future of creator-led apps

ATS Keywords

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Hard Skills & Tools

Technical Customer Success ManagementSaaS implementationAPIsIntegrationsAutomation logicBackend setupNo-code platformsLow-code platformsProvisioning profilesCrash log analysis

Soft Skills

Analytical thinkingStructured documentationCalm under ambiguityHigh-touch customer experiencePattern recognitionClear communicationTechnical advisingProblem-solvingCollaborationProject management