FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Tech Stack
Tools & technologiesAzureCloud
About the role
Key responsibilities & impact- Provide engineering assistance for customer onboardings, including requirements workshops, solution design, configuration, and go-live support
- Provide L2/L3 technical support, taking full ownership of complex support cases through to resolution
- Troubleshoot and resolve technical issues across SaaS platforms and on-premises deployments, collaborating with development and cloud operations teams where needed
- Deliver technical documentation including high-level designs, network diagrams, test plans, and knowledge base articles
- Conduct customer and partner training sessions to maximise platform adoption and value
- Collaborate with sales and customer success teams to understand customer needs and drive positive outcomes
- Feed product insights and customer feedback back to product teams to influence the roadmap
- Support and mentor junior team members, reviewing their work and contributing to team capability
Requirements
What you’ll need- Background in computer science, business informatics, or a related field (degree, apprenticeship, or equivalent experience)
- Minimum 3 year of experience in enterprise-level technical support (L2/L3 preferred)
- Minimum 3 year of experience in project delivery or technical implementation roles
- Strong experience with Microsoft Teams, Azure Entra ID, and the broader Azure and Microsoft 365 ecosystem
- Excellent communication skills in German and English (C1 written and spoken- mandatory)
- Customer-first mindset with genuine empathy for the challenges customers face
- Calm under pressure, detail-oriented, and proactive in problem-solving
- Able to manage multiple priorities independently while also contributing to a collaborative team
- Proven ability to diagnose and troubleshoot issues in both SaaS and on-premises IT infrastructure environments
- Familiarity with AI integration and implementation within enterprise communications is a plus
- Microsoft Azure, Teams, or M365 certifications- nice to have
- Verint VFC experience or similar compliance voice recording platforms- nice to have
Benefits
Comp & perks- A fast-paced, international, and collaborative work environment
- A challenging and diverse role with high autonomy
- A motivating and supportive team culture where your ideas matter
- Excellent opportunities for personal and professional growth
- Regular team events and the chance to work from another Luware office for up to a month through our exchange program
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supporttroubleshootingsolution designconfigurationproject deliverytechnical implementationAI integrationSaaS platformson-premises deploymentsnetwork diagrams
Soft Skills
communication skillscustomer-first mindsetempathycalm under pressuredetail-orientedproactive problem-solvingability to manage multiple prioritiescollaborative teamworkmentoringcustomer feedback
Certifications
Microsoft Azure certificationMicrosoft Teams certificationMicrosoft 365 certification