Senior Customer Success Engineer, EMEA

Censys

Senior Customer Success Engineer at Censys, focusing on customer onboarding and technical success. Delivering world-class service for strategic customers in the cybersecurity SaaS space.

Posted 7/10/2026full-timeRemote • 🇬🇧 United KingdomSenior💰 £93,000 - £107,000 per yearWebsite

Tech Stack

Tools & technologies

CloudCyber SecurityPythonServiceNowSplunk

About the role

Key responsibilities & impact

Partner with the Customer Success organization to deliver a world-class, white-glove customer experience
Own the technical success of a portfolio of strategic customers, serving as a trusted advisor across onboarding, implementation, and adoption
Manage and resolve support requests from simple to highly complex, acting as the primary escalation point for high-impact customer issues
Proactively identify risks to customer health and drive mitigation plans to reduce time to value
Lead complex implementations from technical discovery through production rollout
Guide customers in deploying, troubleshooting, and optimizing integrations such as Cloud Connectors, Splunk, Jira, and ServiceNow
Translate customer business and security objectives into scalable technical solutions
Represent the customer perspective by identifying trends and sharing actionable feedback with Product and Engineering
Help define success metrics and feedback loops for new product launches
Mentor CSEs and contribute to evolving internal processes, runbooks, and support standards
Serve as a subject matter expert and escalation resource for complex technical challenges

Requirements

What you’ll need

4+ years of experience in a technical, customer-facing role, ideally within a cybersecurity SaaS environment
Proven experience owning complex customer relationships and driving technical outcomes
Strong understanding of security tooling, cloud providers, and common network protocols, including SSL/TLS
Advanced proficiency in Python and comfort working with REST APIs
Ability to influence without authority and collaborate effectively across teams
Excellent communication, organizational, and troubleshooting skills
Comfort operating with ambiguity in a fast-paced, high-growth environment
A self-starter mindset with a resourceful, “figure-it-out” attitude and a strong customer focus.

Benefits

Comp & perks

401k match
health
vision
dental
more!

ATS Keywords

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Hard Skills & Tools

PythonSSL/TLSCloud ConnectorsREST APIsTroubleshootingTechnical DiscoveryImplementationAdoption StrategiesSupport Request ManagementRisk Mitigation

Soft Skills

Excellent CommunicationOrganizational SkillsCollaborationInfluencing Without AuthoritySelf-Starter Mindset