Technical Writer

• Create, organize, maintain, and reuse documentation assets
• Conduct task analysis and prepare annotated topic lists
• Collaborate with cross-functional teams and subject matter experts across global regions
• Develop reusable, structured technical content aligned with Xylem’s authoring guidelines
• Produce and maintain illustrations, graphics, and photo-realistic renderings
• Ensure completion of the review cycle and software-assisted checks for grammar, style, and terminology
• Communicate release updates to stakeholders
• Maintain reusable content and contribute to documentation standards

• Create, organize, maintain, and reuse documentation assets using the team’s approved content repository and authoring tools
• Conduct task analysis (TA) and prepare annotated topic lists (ATL)
• Collaborate with cross-functional teams and subject matter experts (SMEs) across global regions to gather requirements and deliver project outcomes
• Develop reusable, structured technical content aligned with Xylem’s authoring guidelines
• Initiate translation requests and coordinate translation reviews
• Maintain reusable content and contribute to documentation standards, templates, and information architecture to improve content consistency

• Create and maintain documentation for our products, including user guides, product manuals, API documentation, knowledge base articles, release notes, and other relevant technical materials.
• Collaborate with product managers, software developers, sales engineers, and customer success managers to gain a deep understanding of the SaaS product's functionality, features, and user workflows.
• Create comprehensive and accurate API documentation to assist developers and integrators in using Nightfall’s developer platform APIs effectively. Document API endpoints, parameters, request/response examples, authentication methods, and other relevant details.
• Collaborate with UX/UI designers and conduct usability testing of documentation to ensure it is clear, actionable, and easily understood by users. Gather feedback from users and iterate on the documentation based on their input.
• Understand and adhere to security and compliance standards relevant to our product. Ensure that the documentation reflects the necessary security practices and guidelines.
• Deep knowledge of documentation standards such as DITA, content management processes, creating and maintaining style guides is a must.
• Utilize content management systems (CMS) or other tools to create, manage, and publish documentation. Familiarity with tools like Notion, GitBooks or other industry-standard CMS platforms is beneficial.

• Document software for technical audiences
• Create and edit content for software products
• Collaborate with teams to understand user needs and craft user-friendly content
• Review and ensure content aligns with established standards and guidelines

Technical Writing Analyst

• Work with a cross-functional team to identify, scope, and write content required for customers to install, administer, use, and troubleshoot Big Data solutions.
• Produce conceptual material that explains technical concepts quickly and effectively to system administrators.
• Collaborate with cross functional stakeholders to produce content on a regular cadence for various releases.
• Be a self-starter with an ability to handle doc efforts for the projects independently.

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