Technical Writer

• author internal and customer-facing documentation for several highly technical products.
• understand various product areas, working with a cross-functional team, along with authoring documents including release notes, user guides, API documents, and other documentation deliverables in a timely manner.
• Interact with the subject matter experts including developers, product managers, customer support and sales to understand software deliverables to provide release notes and other documents for general availability releases.
• Research, analyze data and test new and existing software to develop documentation content.
• Strong ability to grasp technical concepts and ensure accuracy of customer-facing documentation.
• Develop product information with simple and concise English by organizing ideas and translating complex technical terms into information readers can understand.
• Understand and ensure documentation attributes of task orientation, accuracy, completeness, clarity, concreteness, organization, retrievability, and visual effectiveness.
• Communicate issues and seek support in a timely manner to deliver documentation within software release deadlines.
• Work independently while also being detail-oriented, organized, a team-player, and approachable.
• Manage multiple projects and priorities simultaneously.
• Strive to continually improve the quality of our product documentation.

Senior Technical Writer – India

• Create and distribute content across social media and developer platforms
• Manage Clyro's LinkedIn, Twitter/X, and community presence
• Conduct keyword research and track performance
• Manage the Clyro newsletter
• Write and publish blog posts and newsletters

Marketing Intern – Technical Content, Developer Community

• Create content and distribute it across social media and developer platforms
• Own the full loop from a draft article to published post
• Conduct keyword research
• Engage on LinkedIn, Twitter/X, and developer community
• Monitor conversations and report weekly on engagements

Marketing Intern, Technical Content, Community

• Write and accurately maintain a comprehensive library of software technical documentation.
• Edit technical content to ensure it is unified and consistent, maintaining a single voice throughout.
• Collaborate closely with collaborators, developers, and users to identify and detail software products and deployment processes.
• Regularly report on project progress and dependencies to keep everyone aligned.
• Conduct peer editing and reviews, adhering to both internal and industry standards.
• Ensure that final documents are user-friendly and of the highest quality.
• Research and share new documentation methods to continuously improve our processes.
• Manage and complete documentation projects, meeting all achievements and deadlines.
• Mentor team members on the peer review process and documentation standards.
• Work with the team to refine builds and break down large projects into manageable tasks.
• Effectively manage your time across multiple projects.
• Troubleshoot and research documentation issues, implementing effective solutions.

Senior Technical Writer

• Create, edit, and maintain technical documentation using tools like ReadMe and Oxygen XML Editor.
• Work closely with subject matter experts to understand and explain technical concepts clearly.
• Use version control tools (e.g., Git via Sourcetree) to manage documentation updates.
• Follow and contribute to style guides to ensure consistency in tone, structure, and accessibility.
• Participate in planning, peer reviews, and content delivery across multiple platforms (PDF, developer portals, Help systems).
• Help organize and maintain documentation libraries and taxonomies.
• Continuously improve content based on user feedback and evolving product needs.

Prod Dev Technical Writer IV

• Confer with subject matter experts including Software Developers, Product Managers, Support, and Sales to establish technical specifications and use cases to determine subject matter to be developed for publication.
• Research, gather, and analyze data from multiple sources (subject matter experts, product managers) to develop content.
• Develop information development and publishing strategies aligned with the department standards as well as to meet project-specific requirements by consulting with the Technical Publications leadership team and the cross-functional product team.
• Develop world-class product information with simple and concise English by organizing ideas and translating complex technical terms into information any reader (both native and non-native English readers) can understand.
• Clarifying terminology and work with software developers for achieve consistencies in the product and documentation.
• Participate in product design reviews.
• Review product design and UI and revise UI messages.
• Manage and lead multiple assignments simultaneously, while working independently and with other writers.
• Complete writing assignments according to set standards regarding order, clarity, conciseness, style, and terminology.
• Proactively seek solicit feedback from internal and external readers.
• Analyze and prioritize technical feedback from various audiences and drive necessary changes into documentation or products.

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Senior Technical Writer – India

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