Technical Writer

Nightfall AI

Technical Writer responsible for creating documentation for Nightfall's products. Collaborating with teams to ensure clarity and usability for technical materials.

Posted 7/14/2026full-timeBengaluru • 🇮🇳 IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical writing for SaaS products, focusing on creating and maintaining comprehensive documentation such as user guides, API documentation, and product manuals. Proficient in collaborating with cross-functional teams to ensure clarity and usability of documentation while adhering to security and compliance standards.

Highest-signal resume keywords

Technical WritingAPI DocumentationContent Management SystemsDocumentation Standards (DITA)Agile/Scrum Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical WritingAPI DocumentationContent ManagementDocumentation StandardsUsability TestingDetail OrientationContent OptimizationProduct Help DocumentationDeveloper Implementation GuidesSaaS Product Knowledge

Soft Skills

Excellent Communication SkillsCollaborationAttention to DetailUser Feedback IntegrationQuick Learning

Tools & Technologies

NotionGitBooksContent Management Systems

Industry Keywords

Enterprise SoftwareSecurity StandardsCompliance StandardsUser WorkflowsTechnical Concepts

About the role

Key responsibilities & impact

Create and maintain documentation for our products, including user guides, product manuals, API documentation, knowledge base articles, release notes, and other relevant technical materials.
Collaborate with product managers, software developers, sales engineers, and customer success managers to gain a deep understanding of the SaaS product's functionality, features, and user workflows.
Create comprehensive and accurate API documentation to assist developers and integrators in using Nightfall’s developer platform APIs effectively. Document API endpoints, parameters, request/response examples, authentication methods, and other relevant details.
Collaborate with UX/UI designers and conduct usability testing of documentation to ensure it is clear, actionable, and easily understood by users. Gather feedback from users and iterate on the documentation based on their input.
Understand and adhere to security and compliance standards relevant to our product. Ensure that the documentation reflects the necessary security practices and guidelines.
Deep knowledge of documentation standards such as DITA, content management processes, creating and maintaining style guides is a must.
Utilize content management systems (CMS) or other tools to create, manage, and publish documentation. Familiarity with tools like Notion, GitBooks or other industry-standard CMS platforms is beneficial.

Requirements

What you’ll need

3+ years’ experience in technical writing for enterprise software products.
Experience managing customer-facing documentation portals/platforms
Experience developing product help documentation, creating developer implementation and integration guides
Ability to deliver high-quality documentation paying attention to detail
Ability to quickly grasp complex technical concepts and make them easily understandable
Experience maintaining content repository, optimizing content development to maximize reuse and minimize maintenance/duplication
Excellent written and verbal communication skills in English
Familiarity with Agile/Scrum software development
University degree in Computer Science, Engineering or equivalent preferred

Benefits

Comp & perks

Equal opportunity employer
Diverse and inclusive team