Technical Writer

• The position is responsible for creating and maintaining training materials and documentation support for both internal staff and external stakeholders in support of Civitek products.
• Work closely with Program/Project Managers, Systems Project Analysts, Application Trainers and other team members to produce high-quality documentation for new and existing technology products.
• Assume responsibility for assigned tasks relating to the production of documentation and media materials for all technology products.
• Create and maintain technical documentation such as: User manuals, Application release notes, New functionality “how-to” guides, End-user training materials, Printable documents, advisories, and technical bulletins, Electronic newsletters and program release documents.
• Write clear, concise user interface (UI) text and online interactive help content.
• Develop tutorials and instructional content to support user adoption of applications and features.
• Translate complex technical concepts into easy-to-understand content for non-technical users.
• Edit, revise, and standardize materials created by other team members. Ensure all documentation aligns with organizational standards, branding, and tone.
• Standardize content across platforms, applications, and media formats.
• Revise and update documentation following each application production release.
• Work closely with internal teams to understand software applications and documentation needs.
• Respond to internal inquiries and requests for documentation or information.
• Maintain open, professional communication with management, team leads, coworkers, Clerks’ offices, and external stakeholders.
• Create and manage the structure of documentation libraries and information architecture.

• Write and/or edit technical documents such as technical procedure manuals, user manuals, programming manuals, service manuals, operational specifications, and related technical publications.
• Communicate clearly and effectively technical specifications and instructions to a wide range of audiences.
• Develop subject knowledge by interviewing product developers, observing performance of production methods, referring to technical specifications, blueprints, engineering illustrations, and trade journals.
• Take strong ownership to drive documentation through process from inputs to final distribution.
• Lead preparation of illustrative materials, selecting drawings, sketches, diagrams and charts.
• Conduct quality review of materials.
• Develop new concepts, techniques, and standards.
• Communicate effectively and clearly present technical approaches and findings.
• Support implementation to a team of technical writers and text processors.
• Serve as consultant to management and special external spokesperson for the organization on major matters pertaining to its policies, plans, and objectives.
• Present to internal and external stakeholders at reviews/documentation conferences.
• Develop agendas and captures minutes to assess documentation impacts.

Technical Editor and Writer, Level 3/4

• Support technical writing needs to facilitate daily business activities
• Develop, document, and update existing policies and procedures to adapt to a growing business
• Gather, collate, and organize all technical material to build comprehensive reports for various levels of management within the CardWorks organization
• Provide current documentation, revision histories, and tracking information to support Audit activities
• Ensure highest levels of accuracy, quality and effectiveness while scribing technical documents
• Create QA checklists / run books for use by technical teams to facilitate improved and accurate job performance
• Review documentation and provide editorial feedback to ensure format, style, voice, and clarity guidelines are met

Technical Writer II, Support Operations

• Driving imaging services systems and science technical initiatives cross-functionally within the organization
• Providing clinical imaging sciences support within Imaging Services
• Implementing, and validating new imaging applications
• Developing/implementing complex image review workflows
• Managing complex technical issue escalations
• Leading process improvements
• Training team members where required
• Serving as a subject matter expert for defining project level technical execution with sponsors
• Writing Trial Configuration Specification (TCS) documentation
• Handling blinded independent central review (BICR) criteria, image acquisition, image quality and image transfers

Senior Technical Writer, Imaging Services

• Develop and refine technical content for proposals, including project approach narratives, team qualifications, project descriptions, and resumes
• Interview engineers, project managers, and subject matter experts (SMEs) to gather technical information and translate it into clear, audience-appropriate content
• Review and edit draft materials for clarity, technical accuracy, grammatical correctness, and consistency with company style and solicitation requirements
• Collaborate with proposal coordinators, graphic designers, and pursuit teams to align written content with visual storytelling elements
• Support development of storyboards, messaging strategies, and win themes for mid-sized pursuits
• Contribute to ongoing maintenance and improvement of technical writing templates, style guides, and content libraries
• Maintain strong awareness of procurement requirements, including federal, state, and municipal RFP processes and expectations
• Manage multiple assignments simultaneously, ensuring high-quality deliverables within deadlines

Technical Writer II

• Create clear, in-depth how-to guides and feature documentation that help users understand and use product features, leveraging real-world scenarios, customer use cases, and product workflows.
• Conduct hands-on testing, experimentation, and independent research to gain deep, first-hand product knowledge.
• Identify and document edge cases, limitations, and feature updates to ensure technical accuracy and completeness.
• Collaborate closely with product managers, developers, engineers, QA, and UX to gather and validate technical information, clarify complex functionality, and stay aligned with evolving product roadmaps.
• Author technical blogs, release notes, and long-form content that explain product innovations and industry trends, supporting Spectro Cloud’s developer engagement.
• Champion user-first documentation practices by advocating for accessible, inclusive, and task-oriented content.
• Define and maintain content standards, templates, and voice/tone guidelines to ensure consistency across documentation.
• Mentor and support junior or mid-level technical writers, providing feedback on their work, sharing best practices, and helping them develop their technical and editorial skills, fostering a culture of collaboration and continuous learning.
• Refactor and enhance documentation information architecture to improve content organization, navigation, and discoverability across the Docs site.
• Take ownership of high-impact documentation projects end-to-end, including planning, coordination, writing, and review.

Senior Technical Writer

• Development and upkeep of In-Service Training Data elements to include but not limited to Qualifications, Certification, Licenses and Test Banks.
• Provide front-line technical support by documenting, tracking, and resolving customer issues, including CAC card registration, command transfers, PIN and password resets, and user account reactivations, following established help desk procedures.
• Revise and write standardized materials such as reports, manuals, briefs, proposals, instruction books, catalogs, and related technical/administrative publications focused on work methods, procedures, and system usage.
• Use available technical resources (manuals, catalogs, operating procedures, diagrams, and knowledge base articles) to troubleshoot issues, explain solutions, and guide users through account, access, and system processes.
• Maintain accurate records of tickets, service requests, resolutions, documentation updates, and revisions; prepare and submit a comprehensive monthly report summarizing help desk activities and trends.
• Collaborate with supervisors and senior staff to clarify technical information, refine procedures, and improve user-facing documentation and support materials (FAQs, how-to guides, internal process documents).
• Answering Help Desk calls, assist customers in troubleshooting issues in software applications, document support requests in automated tracking systems and defect tracking systems
• Communicate and meet with government personnel.

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