Technical Project Manager

• Define and maintain end-to-end system architecture across applications, integrations, data flows, and infrastructure
• Drive end-to-end delivery of complex, cross-functional technical programs
• Establish and enforce integration standards, architectural governance, and documentation practices
• Build strong relationships across business and technical stakeholders to ensure alignment on priorities and outcomes

Senior Technical Project Manager

• Perform requirements gathering necessary to design and build complex Public Safety & Emergency Management systems of enterprise monitoring system for related projects.
• Manage the design of the Enterprise Monitoring Solution meeting Public Safety & Emergency Management needs related to monitoring and alerting requirements.
• Develop and design VISIO or CAD type engineering drawings, bill of materials and technical specifications.
• Plan and coordinate the design of system hardware and software for monitoring systems.
• Manage validation of systems for functionality, performance, fault tolerance and operational readiness.
• Coordinate technical specifications and bill of materials discussions.
• Provide oversight of IT consultants and staff; manage vendor relationships.
• Ensure adherence to PMO methodology and development standards.
• Engage in PMO functions including budget monitoring, communication plans, and risk management.
• Review project artifacts including requirements, UX design, architecture, testing and implementation documentation.
• Manage training plans and future support needs.
• Manage project closeout and knowledge transfer.
• Support process improvement aligned with PMBOK and PSEM methodologies.
• Report project status to senior management and stakeholders.
• Support PMO functions including change requests, scheduling and reporting.
• Address client concerns and manage risks and issues.
• Manage special projects and initiatives.

PSEM Technical Project Manager

• Serve as a strategic technical leader responsible for bridging business objectives and engineering execution
• Define and maintain end-to-end system architecture across applications
• Drive end-to-end delivery of complex, cross-functional technical programs
• Establish and enforce integration standards, architectural governance, and documentation practices
• Build strong relationships across business and technical stakeholders

• Develop and manage project plans, charters, schedules, and deliverables across multiple concurrent initiatives
• Evaluate and communicate trade-offs across scope, cost, schedule, risk, and stakeholder value to support prioritization decisions
• Lead cross-functional project teams from initiation through closure, providing direction, coaching, and accountability
• Facilitate discovery, design sessions, and stage-gate reviews, including go/no-go decisions and key project checkpoints
• Define and align on success metrics, KPIs, and acceptance criteria with business sponsors
• Ensure adherence to PMO standards, SDLC requirements, and applicable regulatory and compliance guidelines
• Deliver clear, consistent project reporting to stakeholders, sponsors, and executive leadership
• Manage and coordinate technical deliverables, including system integrations, data flows, and API requirements
• Partner with Engineering, Compliance, Operations, and vendors to manage dependencies, integrations, testing, and deployment readiness
• Track project financials, including budgets, resource allocations, and forecasts; escalate variances with recommended actions
• Validate project outcomes against business case objectives, ROI targets, and defined success criteria
• Drive continuous improvement through process optimization and implementation of Lean or Six Sigma methodologies
• Ensure effective transition to business-as-usual operations, including documentation, training, and support readiness

• Lead complex, cross-regional programs and deliver against scope, schedule, and budget
• Drive clear, direct, outcome-oriented communication with stakeholders across regions and cultures
• Own tough client conversations and communicate risks, trade-offs, and decisions with confidence
• Drive cross-functional alignment and decision-making across global teams
• Hold teams and stakeholders accountable – ensure follow-through and prevent slippage
• Manage globally distributed resources across Agile and Waterfall environments

• Manage changes to the project scope, project schedule, and project costs
• Communicate expectations in accordance with the project plan, in order to align the stakeholders and project team members.
• Measure project performance to identify and quantify variances and perform required corrective actions
• Execute tasks as defined in the project plan.
• Create a project organization structure by defining roles and responsibilities
• Identify and mitigate project risk impacts on the project.
• Record detailed customer requirements, constraints, and assumptions with stakeholders in order to establish the project deliverables, using various requirement-gathering techniques (e.g., planning sessions, brainstorming, focus groups)
• Improve team performance by leading, mentoring, training, motivating, and building team cohesiveness,
• Communicates and provide support to stakeholders to establish strong rapport.
• Demonstrates Zinnia's core values and beliefs.

Technical Project Manager – III

• Lead the planning, execution, and delivery of conveyor control systems for major parcel and logistics clients.
• Serve as the primary point of accountability for schedule, budget, and technical performance.
• Define project execution plans, milestones, and deliverables for conveyor control systems.
• Develop and manage project schedules from design through commissioning and customer acceptance.
• Track budgets, forecasts, and change control to ensure projects stay within financial targets.
• Act as the principal interface for customer project teams, consultants, and third-party vendors.
• Identify and mitigate project risks (technical, schedule, or financial).

Technical Project Manager – Parcel Conveyor Controls

• Leading the planning, execution, and delivery of IT projects supporting tolling back-office systems and CSC operations
• Serving as the primary liaison between CSC IT teams, third-party vendors, and client stakeholders
• Coordinating and managing Operations & Maintenance (O&M) issues, ensuring timely resolution and adherence to SLAs
• Tracking and managing change requests and change orders from initiation through implementation
• Developing and maintaining detailed project plans, schedules, and resource allocations
• Monitoring project performance and providing regular progress updates to leadership and clients
• Overseeing system updates, patches, and releases to ensure minimal disruption to operations
• Facilitating stakeholder meetings and technical reviews to align on priorities and project goals
• Partnering with technical teams to identify process improvements and system optimization opportunities
• Ensuring compliance with security, regulatory, and contractual requirements

Senior IT Project Manager – Tolling Systems

• Lead end-to-end technical project management activities, including scope definition, project planning, milestone tracking, and dependency management
• Coordinate cross-functional activities and communications across internal teams, clients, and third-party partners to support aligned execution
• Establish project governance, including roles, responsibilities, decision paths, escalation management, and communication plans
• Monitor project health, identify risks, issues, and dependencies, and drive mitigation plans to support successful delivery
• Prepare and maintain project documentation, including project plans, dashboards, action trackers, status reporting, and consolidated timelines
• Facilitate stakeholder alignment by communicating project progress, changes in scope or schedule, and key decisions throughout the project lifecycle
• Serve as a primary project-level point of contact for clients and internal stakeholders, including participation in scheduled project meetings and reviews

Technical Project Manager – Senior

• Lead end-to-end project delivery, ensuring alignment with scope, schedule, budget, and quality goals
• Drive project planning, execution, and tracking, including milestones, deliverables, and dependencies
• Collaborate with cross-functional teams (Engineering, QA, DevOps, Business) to ensure seamless delivery
• Build strong understanding of networking applications, including technical architecture and business drivers
• Manage stakeholder communication, including client interactions, status reporting, and escalation management
• Conduct weekly governance and stakeholder meetings and drive closure of action items
• Own project reporting (RAG status, burndown charts, KPIs, dashboards)
• Ensure adherence to Definition of Done (DoD) and quality standards
• Oversee resource planning, allocation, and utilization, including timesheet tracking
• Drive continuous improvement initiatives across delivery processes and standards
• Lead Agile ceremonies and act as a Scrum Master when required
• Manage multiple projects/workstreams simultaneously with strong prioritization
• Ensure delivery aligns with Statement of Work (SOW) and client expectations
• Facilitate innovation discussions (Agile transformation, Design Thinking, Cloud adoption)

• Led delivery of AI-powered applications leveraging Azure AI Foundry
• Managed end-to-end project lifecycle: requirements, architecture alignment, sprint execution, testing, and deployment
• Directed Azure DevOps implementation, including backlog structuring, sprint planning, and CI/CD pipeline orchestration
• Coordinated cross-functional teams to deliver solutions on time and within budget
• Designed and executed AI adoption strategies
• Implemented change management processes to maximize user adoption

• Own and drive project plans for new store technology deployments from pre-build through to go-live
• Manage stakeholder communication across internal teams, contractors, and suppliers
• Coordinate delivery of network infrastructure, retail technology (POS/EPOS), and AV systems across each site
• Identify and manage risks, dependencies, and issues; escalate appropriately
• Produce clear, timely project reporting for senior stakeholders
• Liaise across EMEA time zones to maintain programme momentum

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