Technical Project Manager

• Perform requirements gathering necessary to design and build complex Public Safety & Emergency Management systems of enterprise monitoring system for related projects.
• Manage the design of the Enterprise Monitoring Solution meeting Public Safety & Emergency Management needs related to monitoring and alerting requirements.
• Develop and design VISIO or CAD type engineering drawings, bill of materials and technical specifications.
• Plan and coordinate the design of system hardware and software for monitoring systems.
• Manage validation of systems for functionality, performance, fault tolerance and operational readiness.
• Coordinate technical specifications and bill of materials discussions.
• Provide oversight of IT consultants and staff; manage vendor relationships.
• Ensure adherence to PMO methodology and development standards.
• Engage in PMO functions including budget monitoring, communication plans, and risk management.
• Review project artifacts including requirements, UX design, architecture, testing and implementation documentation.
• Manage training plans and future support needs.
• Manage project closeout and knowledge transfer.
• Support process improvement aligned with PMBOK and PSEM methodologies.
• Report project status to senior management and stakeholders.
• Support PMO functions including change requests, scheduling and reporting.
• Address client concerns and manage risks and issues.
• Manage special projects and initiatives.

PSEM Technical Project Manager

• Develop and manage project plans, charters, schedules, and deliverables across multiple concurrent initiatives
• Evaluate and communicate trade-offs across scope, cost, schedule, risk, and stakeholder value to support prioritization decisions
• Lead cross-functional project teams from initiation through closure, providing direction, coaching, and accountability
• Facilitate discovery, design sessions, and stage-gate reviews, including go/no-go decisions and key project checkpoints
• Define and align on success metrics, KPIs, and acceptance criteria with business sponsors
• Ensure adherence to PMO standards, SDLC requirements, and applicable regulatory and compliance guidelines
• Deliver clear, consistent project reporting to stakeholders, sponsors, and executive leadership
• Manage and coordinate technical deliverables, including system integrations, data flows, and API requirements
• Partner with Engineering, Compliance, Operations, and vendors to manage dependencies, integrations, testing, and deployment readiness
• Track project financials, including budgets, resource allocations, and forecasts; escalate variances with recommended actions
• Validate project outcomes against business case objectives, ROI targets, and defined success criteria
• Drive continuous improvement through process optimization and implementation of Lean or Six Sigma methodologies
• Ensure effective transition to business-as-usual operations, including documentation, training, and support readiness

Senior Technical Project Manager

• Direct activities of the project team’s execution with a focus on efficiency, quality, and visibility.
• Create and manage leadership visibility aspects of projects such as reporting on budget revisions and project timelines.
• Coordinate project material availability, consumption, and reporting.
• Review new and existing processes for improvement opportunities.
• Anticipate and review resource constraints and demands associated with project execution.
• Serve as point of escalation for all project prioritization and issues.

• Provides project management and technical expertise on large-scale IT projects
• Oversee development of all deliverables, status reports and other work products
• Plan and oversee all project work and develop/manage any potential organizational change management strategies or processes that might be needed
• Provide technical oversight of applicable vendor and/or client processes, methodologies, and tools to minimize risk and validate the applicable requirements, standards and best practices are being followed on the project
• Perform technical reviews and assessments of vendor and/or client tasks, deliverables, and work products, including providing recommendations for risk mitigation and acceptance
• Support the goals and outcomes of the project stakeholders
• Develop, manage, and update Project Plan and other project documents (e.g., Communication Plan, Risk Plan, Stakeholder Register, Resource Plan)
• Support the client and stakeholders in the planning and strategy discussions on the best approach for addressing risks and issues as they occur, in an effort to ensure that the project remains on schedule and within budget
• Understand various software development life cycle methodologies and how they are used
• Participate in business development activities and assist with proposal development
• Provide management oversight of project budget
• Manage communications with clients, vendors, and project stakeholders
• Willingness to learn IV&V
• Other Potential Duties: Perform IV&V tasks & develop IV&V reports
• Manage and track the IV&V findings (risk and issue) log
• Play a support lead analyst role in the development of multiple IV&V deliverables.

IT Project Manager – Public Sector

• Own daily Kanban board health for support and delivery operations.
• Maintain visibility into intake, backlog, active work, blockers, aging items, dependencies, and completed work.
• Coordinate routine technical support work across platform, product, engineering, and support stakeholders.
• Help capture, triage, categorize, and route incoming support requests.
• Facilitate standups, Kanban reviews, backlog refinement, weekly planning, and status checkpoints.

Technical Delivery Manager

• End-to-End SDLC Ownership: Ultimately responsible for releasing a committed set of features to production on schedule without incident. This includes managing the complete lifecycle of technical delivery, ensuring seamless transitions through our defined phases: Ideation, Requirements, Design, Delivery, Testing, and Deployment.
• Requirements & Design Readiness: Partner with stakeholders (Customer Success, Product, Engineering, QA, Sales) to ensure requirements are locked, acceptance criteria are clearly defined, and testability is validated before technical design begins.
• Resource & Priority Enforcement: Actively monitor project health and dynamically negotiate/reallocate engineering and testing resources to ensure critical path items are prioritized and delivered on time.
• Delivery & Quality Assurance: Oversee the "Tech Delivery" phase, acting as the primary driver to keep engineering unblocked. Ensure rigorous adherence to testing, approval, and rejection protocols before any code moves forward.
• Release Management: Own the deployment pipeline. Coordinate the release to Beta environments, manage Customer Validation feedback loops, and authorize final deployments to Production.
• Reporting & Transparency: Provide executive-level reporting on velocity, bottlenecks, and resource utilization. Call out risks early and bring actionable solutions to leadership.
• Success Metrics: Track and manage key success metrics, including but not limited to:
• - On-time delivery rate across releases
• - Reduction in release defects or escaped defects
• - % of committed scope delivered
• - Improvement in engineering throughput or predictability

• assist in the planning, execution, and reporting for various audits
• evaluate processes and controls for adherence to bank policies
• assist in completing root cause analysis for identified issues
• lead a team of Auditor(s) and Senior Auditor(s)
• work with audit leaders across the department
• meet regularly with department heads and business leaders to discuss audits
• support the Audit Director and Associate Audit Director with audits across the organization
• ensure compliance with audit methodology
• prepare audit planning documentation and risk & control matrix
• provide guidance and coaching to supporting staff throughout assigned audits
• draft clear and concise audit issues, ensuring root cause analysis is completed
• monitor progress made by management toward completing action plans

Audit Project Manager

• Directly manage high-impact, cross-functional projects
• Develop and implement strategic project management plans
• Expected to Travel domestically up to 30% of the time

Senior Principal Engineering Project Manager

• Led delivery of AI-powered applications leveraging Azure AI Foundry
• Managed end-to-end project lifecycle: requirements, architecture alignment, sprint execution, testing, and deployment
• Directed Azure DevOps implementation, including backlog structuring, sprint planning, and CI/CD pipeline orchestration
• Coordinated cross-functional teams to deliver solutions on time and within budget
• Designed and executed AI adoption strategies
• Implemented change management processes to maximize user adoption

• As a PMO representative, oversee multiple projects within a program or functional area to ensure cohesive delivery aligned with organizational goals.
• Manage project governance, reporting, and performance metrics.
• Lead project planning, budgeting, and resource allocation.
• Identify dependencies and manage risks across projects.
• Engage senior stakeholders and facilitate cross-functional collaboration.
• Drive continuous improvement and implement industry standards.
• Participate in the exchange of ideas and information within the PMO, IT department, and with others to ensure that best practices are shared throughout the organization.
• Ensure 100% adherence to all IT and organizational policy, processes, and procedures.
• Demonstrate a commitment to customer service; anticipate, meet, and exceed expectations by solving problems quickly and effectively, making customer concerns a priority.

IT Project Manager

• Lead delivery of ServiceNow implementations, coordinating across planning, design, configuration, testing, and go-live phases
• Translate service management processes into structured project plans, milestones, and deliverables
• Coordinate build and configuration activities across platform, engineering, and vendor teams
• Support onboarding of new departments and services into the ServiceNow platform, including Legal, Risk, Accounting, and other business units
• Drive expansion of Service Management capabilities beyond IT into enterprise workflows
• Lead initiatives that drive adoption of technical services, tools, and service delivery capabilities across the organization
• Support the evolution of service delivery models, ensuring alignment with business needs and operational scalability
• Identify opportunities to standardize, improve, and expand service management practices across teams
• Lead end-to-end delivery of cross-functional technology projects, ensuring alignment to scope, schedule, budget, and outcomes
• Proactively manage risks, issues, and dependencies to ensure predictable delivery
• Apply consistent project management practices across a portfolio of initiatives
• Partner with T&I teams and business stakeholders to define project scope, requirements, and success criteria
• Facilitate alignment across ITSM, Product, Infrastructure, Operations, and business teams
• Provide clear communication on project status, risks, and outcomes
• Coordinate service transition for new or enhanced services, including support models, SLAs, and knowledge transfer
• Partner with Service Delivery teams (L1/L2) to align intake, triage, escalation, and support workflows
• Support tracking of SLAs, KPIs, and adoption metrics to measure service performance and user experience
• Analyze trends and identify opportunities to improve service delivery effectiveness
• Drive continuous improvement through structured delivery practices and lessons learned
• Coordinate internal resources and external partners to ensure successful delivery of project outcomes
• Manage vendor performance, deliverables, and escalations as needed

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