Technical Program Manager

• Manage individual program ownership with excellent communication skills to follow up that the processes remain current, are reviewed/revised accordingly, and are updated and shared, including Asset Life Cycle & Reliability; CapEx development; D&C Closeout, Commissioning, and Asset Data Gathering; and MEP employee comfort systems
• Provide support to the Regional Engineering Manager on existing or escalating MEP troubleshooting and repairs within the area
• Partner with the Regional Engineering Manager and Project Managers on new builds and projects ensuring consistency to standards and GREF Programs
• Partner with area Site Teams in the creation, recommendation, and approval of site-specific engineering programs
• Use data trends to identify potential system problems and proactively work with teams in solutioning/verification including Hot/Cold Calls and SEV1 (Emergency) and SEV2 (Urgent) Reactive Work Orders
• Assist the Site Teams and the Regional Engineering Manager with Corrigo MEP Assets and Preventative Maintenance Programs, validating that Assets are current with applicable JACS coding and PM programs meet equipment requirements for life expectancy and longevity
• Manage warranty program including ensuring all device warranty dates are recorded
• Partner with area SFM's and FM's on obtaining site specific information for Global Engineering, Sustainability, and other requests on low/no cost initiatives to drive and improve customer satisfaction
• Verify MEP standards are programmed and met at site locations while identifying potential design impacts
• Identify value add opportunities and partner with Regional Engineer Manager in development of narrative
• Manage equipment PM schedules
• Partner with other Engineering Program Managers to maintain consistency across the regions with process creation and improvement, high risk work notification, contract SLA and SOW review and updates, and information gathering deliverables
• Set priorities for the team to ensure task completion
• Coordinate work activities with other supervisors based on policies, procedures, and business plan

Engineering Program Manager

• Work with Engineering counterparts to define and design solutions and services.
• Collaborate with Engineering and business stakeholders.
• Engage with caregivers and manage the release of solutions.
• Establish identity of solutions/services in the ecosystem.
• Connect with and support the caregiver community.
• Collaborate with business and project teams for success in a fast-paced environment.

Senior Engineering Program Manager

• Design and own the New Product Implementation Process that is right for Agility — from phase gate structure and entry/exit criteria through readiness reviews and formal decision records.
• Prepare and lead gate readiness assessments for leadership. These are data driven conclusions on whether the program is ready to proceed.
• Define and enforce governance cadence across programs: regular execution reviews, risk reviews, executive briefings, and rapid-resolution forums when issues escalate. Distill updates into a simple story for Executive Leadership Team (ELT) updates.
• Maintain a decision log for every material phase gate decision — what was decided, who decided it, what alternatives were considered, and what evidence supported the call.
• Champion continuous improvement of the process itself. Drive lessons learned at each phase gate and feed them back into the process.
• Ensure requirements are defined, documented, and validated before programs advance through phase gates.
• Work with Engineering, Operations, Supply Chain, Manufacturing, and other teams as needed to surface and resolve requirement gaps early, before they become schedule or quality problems.
• Translate business and operational needs into structured requirements that program teams and technical leads can act on without coming back for clarification.
• Drive DFx requirements into the design process at the right phase.
• Own and maintain the integrated program schedule across active development programs.
• Own the risk register: identification, structured assessment, response planning, and active monitoring. Know which risks are heating up before leadership asks.
• Drive formal change control — evaluate schedule and scope impact before changes are accepted and maintain full traceability.
• Serve as the primary voice on PDP status, phase gate readiness, and program risk to leadership.
• Establish a unified assessment and executive level update representing the state of health of the program. Identify and highlight critical dependencies across multiple activities that have material impact to program trajectory and attainment.
• Represent PDP governance in cross-functional program reviews and leadership forums.
• Identify gaps in how the NPI ramp process is understood and applied across teams and drive targeted interventions — training, documentation, tooling, or governance changes — to close them. Execute to a Fit-for-Purpose plan that ensures cross functional orchestration as well coincident with rigorous execution.
• Build and maintain the program management playbook for the NPI ramp process at Agility: templates, gate checklists, risk frameworks, and decision tools that the organization can rely on.
• Partner with Engineering and Operations leadership to ensure the NPI process is treated as a functional requirement of the business.

Staff Technical Program Manager, NPI – Operations

• Work with cross-functional engineering and project teams to define and deliver solutions for caregivers.
• Collaborate with stakeholders during early planning phases to identify expected impacts and align communications and learning resources.
• Create and deliver communications and training materials for technology adoption.
• Collaborate closely with stakeholders to drive alignment between cross-functional teams while championing new concepts and ideas.

Engineering Program Manager I – Contracts

• Work with Engineering counterparts to define and design solutions and services that delight caregivers.
• Collaborate with Engineering and business stakeholders, engage with caregivers, and manage the release.
• Establish the solution/service's identity in the ecosystem and connect with the caregiver community.

Senior Engineering Program Manager – IS

• Partner with engineering teams to deliver solutions to enhance caregiver experiences
• Define and shape user-centric designs and data strategies
• Build data pipelines and manage data warehouses
• Ensure high-quality, readily available data
• Collaborate with business and IS partners
• Turn caregiver insights into meaningful features
• Drive adoption through education and reporting
• Champion quality with pride and ownership
• Advocate for continuous improvement across engineering processes

• Work with engineering counterparts to define and design solutions
• Collaborate with engineering and business stakeholders
• Engage with caregivers and support the caregiver community
• Manage the release and establish the solution/service's identity in the ecosystem

Engineering Program Manager II

• Drive planning, coordination, and execution of initiatives across teams and departments.
• Track, support, and enable teams to deliver meaningful impact; establish clear metrics and/or milestones to measure success.
• Facilitate and improve - at a program level - the team practices, workflows, and processes.
• Lead capacity planning exercises, identify gaps and make recommendations for resource allocation or escalation as needed.
• Partner with Product and Technology leadership and program stakeholders to align priorities with strategic objectives and operational realities.
• Proactively identify risks, issues, and cross-functional dependencies, and develop management, mitigation or escalation plans.
• Resolve conflicts and ensure smooth collaboration across teams.
• Partner with engineering to evaluate technical tradeoffs, identify architectural risks, and guide decisions that balance speed, scalability, and quality.
• Build and maintain strong relationships with diverse internal and external stakeholders.
• Act as a strategic thought partner by asking the right questions, sensing partnership needs, and fostering productive dialogues.

Lead Technical Program Manager

• Acting as a trusted advisor to customers, offering strategic guidance and insights to optimize revenue performance.
• Collaborating closely with customer stakeholders to understand business goals and define high-level strategies to optimize revenue operations processes, including sales, marketing, and customer success.
• Leading the implementation of revenue operations solutions, with a special focus on conversation intelligence and sales engagement platforms.
• Managing customer expectations and nurturing the customer relationship by being the point person for all communication.
• Ensuring the quality of all deliverables and providing direction on one or more projects while maintaining a high level of service.

• Lead end-to-end execution of GTM-driven technical programs, including product launches, growth initiatives, and post-launch optimization
• Develop and maintain integrated program plans across multiple technical and GTM teams, ensuring visibility into status, dependencies, and outcomes
• Partner with Product, Marketing, Sales, Analytics, and Engineering to align technology delivery with GTM strategies and business goals
• Drive clarity on outcomes, deliverables, milestones, and cross-functional dependencies across GTM and platform teams
• Enable successful product launches and releases, including readiness across systems, operations, and customer experience
• Collaborate with stakeholders to simplify complex technical concepts and drive data-informed decisions impacting acquisition, conversion, and retention
• Identify risks and proactively mitigate issues that could impact launch timelines, customer experience, or revenue goals
• Lead cross-functional alignment, removing blockers and ensuring execution across globally distributed teams
• Support roadmap planning and prioritization aligned with GTM calendars, campaigns, and business priorities
• Manage day-to-day program execution, including communication, stakeholder updates, and milestone tracking
• Organize and facilitate User Acceptance Testing (UAT) and launch readiness activities to ensure high-quality releases
• Drive post-launch monitoring and continuous improvement based on performance metrics and customer feedback
• Communicate program progress and outcomes across all levels, including senior leadership, with a focus on business impact

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