Technical Program Manager

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Senior Technical Program Manager

• Execute and improve the Problem Management Correction of Error (COE) process.
• Identify opportunities to automate and optimize problem management workflows using Agentic AI.
• Coordinate problem resolution across internal teams, vendors, and external partners.
• Drive Correction of Error (COE), postmortem facilitation, and closure of critical action items.
• Ensure timely and high-quality delivery of COE reports, Post Implementation Reviews, and known error documentation.
• Mentor junior Problem Managers and engineers, fostering a culture of operational excellence.

• Drive execution and process improvement within Fulfillment IT’s Office of the CIO (oCIO) team, including financial operations, vendor management, and other oCIO priorities.
• Manage processes, contract resources, and systems to enable financial commitments and ensure accurate pacing for a portion of the budget for Gas Power Fulfillment IT.
• Review and approve vendor management requests (VMRs) to enable 450+ annual Purchase Orders (POs).
• Assist team members in creation and data quality of VMRs.
• Enable the full purchasing life cycle including resolving issues with PO receiving, invoicing, and payments.
• Drive Power IT oCIO priorities and respond to operational requests from the central Power oCIO team.
• Champion continuous improvement. Identify and execute process and system improvements leveraging new technologies and methods (e.g. AI agents) to automate repetitive tasks and accelerate delivery.

Senior Staff Technical Program Manager

• Driving end-to-end program execution, managing timelines, milestones, and deliverables across multiple global teams
• Owning execution rigor, including risk, dependency, and issue management to ensure on-time delivery
• Establishing operating rhythms, including program reviews, status reporting, and leadership updates
• Coordinating cross-functional teams, aligning engineering, product, and business stakeholders to remove blockers and accelerate delivery
• Improving delivery performance, implementing program management best practices, tools, and metrics to increase predictability and throughput

• Strategically coordinate with critical stakeholders and senior leadership to develop holistic product development/maintenance plans, ensuring on-time, high-quality launches.
• Manage comprehensive plans for complex, high-impact technical projects, ensuring on-time and high-quality delivery (using skills such as data acquisition, data engineering, programming, modelling and visualization). Work closely with development teams to ensure products are built to specifications. Drive the adoption of software tools and manage end-to-end delivery, including CI/CD and production launches.
• Deep dive into complex technical issues to understand root causes, evaluate trade-offs, and propose strategic solutions. Anticipate technical hurdles and manage risks appropriately.
• Work with large, complex data sets using tools such as Python, SQL, Google Cloud Services, Hadoop
• Work with Data Scientist to develop and deliver analytic products on Generative AI (LLM models)
• Work with Data Scientist to develop and deliver analytic products using skills such as statistical analysis, machine learning, algorithm design, and interface development.
• Drive continuous improvement of the operational model by aligning work, capacity, and strategic objectives. Develop and track metrics to analyse product performance and user feedback to continuously drive product improvements.
• Lead and facilitate all product line agile ceremonies. Establish and champion organization-wide standards for Jira usage, advanced automation, backlog grooming, retro connects, and dependency management. Serve as the primary technical contact for project communications across cross-functional teams.
• Proactively identify, assess, and mitigate high-impact interdependencies and technical risks. Establish clear escalation paths for critical program and team blockers.
• Directly influence business scope and technical approaches through an in-depth understanding of both business outcomes and technical solutions. Define new organizational patterns for governance.
• Author and maintain robust project documentation (PRDs), including technical roadmaps, dependency maps, and change control audit trails, ensuring data integrity for accurate reporting and decision-making.
• Mentor and guide junior team members in effective collaboration and agile facilitation. Identify and champion opportunities to streamline workflows and reduce technical overhead.
• Serve as the primary contact for external project communications, explaining highly complex technical concepts to diverse audiences, from engineering teams to senior executives.

• Execute global tech talent development programs end to end
• Build stakeholder partnerships/buy-in for the program globally
• Ensure program execution quality and excellence for each of our program
• Define, monitor and improve critical to success metrics for the success of the program
• Set up the right processes to ensure consistency in quality, component documentation
• Develop/Oversee development of the necessary tools/portal etc. to ensure a great User experience for all associates
• Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints
• Plan and manage multiple parallel projects
• Identify, assess, track and mitigate issues and risks at multiple levels
• Drive effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities
• Apply best practices to the software development life cycle for projects based on experiences with a number of agile and blended approaches, as well effectively coordinating the implementations across teams using very different approaches
• Interact with Project Sponsors, Project Stakeholders and multiple business and technical teams to define and deliver complex features
• Work very closely with various business stakeholders to drive the execution of multiple business plans and technologies and provide the right view to them via reporting/Dashboards
• Ensure consistent and transparent status updates with all stakeholders (engineering, Business, product, leadership)
• Program Manage the tech initiatives that Tech Strategy team coordinates/initiates like Idea Portal, etc.

Staff, Technical Program Manager

• Proactively and holistically lead, consult and/or oversee multiple engagements across the Power Enterprise Solutions IT organization in response to disruptive trends and execution of change toward the desired business vision and outcomes.
• Interface with business process owners and functional leaders to map out existing and future processes/sub-processes, data sources, data models, systems, and workflows into a common enterprise-wide data model within application framework.
• Act as the subject matter expert for Plant maintenance, Production planning and Quality management related ERP processes and supporting applications functionality.
• Gather requirements and collaborate with functional partners for prioritizations to drive the business outcome.
• Ensure compliance with all application policies including HPA, security and code reviews across all applications and platforms within scope.
• Collaborate cross-functionally, working with a variety of teams to identify and prioritize ways in which the product can support our internal processes, and our business users in more efficient and effective ways.
• Maintain relationships with key business users.
• Demonstrate ability to influence functional and development partners through credible knowledge and experience, persuasion and influencing skills.
• Lead the research and evaluation of emerging technology, including Agentic and Generative AI, industry and market trends to assist in project development for the Enterprise Solutions team.
• Organize project teams comprising from internal and external technical and functional experts.
• Manage program execution of multiple interdependent projects by working directly with global technical teams.
• Provide active participation in lean improvements across the whole landscape and balance execution of requirements with landscape simplification.
• Partner with local colleagues as we transition multiple manufacturing sites to SAP.

Staff Technical Program Manager

• Own end-to-end program delivery for fixed wireless broadband products, including radios, antennas, baseband, embedded software, and cloud/network management components
• Drive cross-functional execution across HW, FW, SW, RF, Manufacturing, QA, and Operations teams
• Develop and maintain program plans, schedules, dependencies, risks, and mitigations from concept through production launch
• Lead program reviews, engineering milestones, and executive readouts
• Manage tightly coupled HW/SW development cycles, including:
• PCB, RF, thermal, mechanical, and system integration
• Embedded firmware, OS, drivers, and application software
• Ensure readiness at key development gates (EVT/DVT/PVT or equivalent)
• Track HW-SW interface definitions, bring-up plans, and integration risks
• Align lab testing, field trials, certification, and regulatory timelines
• Own program budgets, including:
• NRE (Hardware and Software)
• Prototyping, lab equipment, and testing costs
• Vendor and contract engineering spend
• Build and maintain Excel-based models for budgets, forecasts, burn rates, and variance analysis
• Partner with Finance to support forecasting, accruals, and cost-controls
• Identify opportunities to optimize costs without compromising quality or schedule
• Create and maintain Excel dashboards for:
• Schedule tracking
• Budget vs. actuals
• Resource allocation
• Risk and issue tracking
• Use program management tools (e.g., Jira, Confluence, MS Project, Smartsheet) to track execution
• Establish and report on KPIs such as schedule adherence, cost variance, and readiness metrics
• Proactively identify technical, schedule, supply chain, and budget risks
• Drive structured decision-making and clear tradeoff discussions
• Communicate status clearly to engineering teams and senior leadership
• Escalate issues with data-backed recommendations

• Lead strategic program planning for technical insurance initiatives, including timelines, milestones, dependencies, and success metrics
• Develop and maintain program roadmaps aligned with business strategy and insurance product goals
• Facilitate collaboration across engineering, product, design, underwriting, claims, and support teams to ensure alignment on objectives and deliverables
• Apply strong technical judgment to guide architecture discussions, technical decision‑making, and complex problem‑solving
• Identify program risks and dependencies early and implement mitigation and corrective action plans
• Serve as the primary point of contact for program status, updates, escalations, and change management
• Drive transparency and accountability across all workstreams through regular reporting and leadership updates
• Partner with engineering leaders to scope work, define dependencies, and manage resource allocation
• Ensure program deliverables meet business, technical, regulatory, and compliance standards
• Oversee testing, validation, documentation, and release readiness activities
• Understand system architecture and data flows to anticipate and resolve integration challenges
• Apply home insurance domain knowledge, including policy administration systems and regulatory requirements, to guide program decisions
• Monitor KPIs and program metrics, conduct post‑mortems, and drive continuous improvement initiatives.

• Lead and manage the end-to-end release lifecycle for our software products, including meticulous planning, cross-functional coordination, proactive risk management, transparent communication, comprehensive tracking and reporting of release progress, and ensuring formal sign-off at key milestones.
• Combines a strong understanding of how Artificial Intelligence is shaping the software development landscape with hands-on proficiency in AI-assisted development and productivity tools (e.g., Sentinel, Cursor, GitHub Co-Pilot). Proactively identifies opportunities to leverage LLM-based tools and AI-driven methodologies within program management to accelerate delivery, automate routine tasks, and drive operational efficiency.
• Drive the adoption and consistent application of PMO methodologies, standards, and best practices across Product and Engineering teams. This includes defining processes, creating templates, providing training, and ensuring adherence.
• Demonstrate a very strong working knowledge of Google Sheets, utilizing advanced formulas, data manipulation, pivot tables, charting, and ideally Google Apps Script for automation and custom solutions. Possess a deep understanding of Jira for issue tracking, project planning, and the ability to effectively integrate Google Sheets with Jira data for insightful reporting and analysis.
• Effectively collaborate and communicate with Product Management, Engineering, QA, Operations, and other stakeholders to ensure alignment on program goals, timelines, and dependencies.
• Proactively identify, assess, and mitigate program risks and issues, escalating as necessary and driving timely resolution.
• Develop and maintain clear and concise program status reports, dashboards, and presentations for various audiences, including senior leadership.
• Identify areas for process improvement within release management and PMO practices and drive initiatives to enhance efficiency and effectiveness.

• Drive end-to-end technical program delivery from initiation through design, development, and deployment
• Collaborate with cross-functional teams to define scope, identify dependencies, risks, and execution timelines
• Lead and mentor Scrum Masters, ensuring adherence to Agile and SAFe practices
• Provide delivery governance, execution oversight, and ensure alignment with business and technical goals
• Proactively identify and mitigate risks, issues, and blockers across programs
• Coordinate communication across teams and provide regular updates to senior leadership
• Facilitate program ceremonies, stakeholder meetings, and governance reviews
• Manage multiple programs simultaneously, ensuring successful and timely outcomes
• Foster Agile, DevSecOps, and continuous improvement practices across teams
• Monitor program progress, track metrics, and ensure transparency in reporting using Azure DevOps
• Support UAT, release planning, and production rollouts
• Drive strategic and tactical initiatives to meet organizational transformation goals.

Principal Engineer, Technical Program Manager

• Lead and coordinate complex, multi-team programs with significant cross-functional dependencies, ensuring predictable delivery and transparency.
• Define program goals, key milestones, schedules, and risk mitigation plans for platform and services investments.
• Partner with product, engineering, data science, AI governance, and enterprise strategy teams to translate strategic priorities into executable work plans.
• Build trusted partnerships across engineering, product, data science, platform teams, and senior leadership.
• Prepare structured, compelling narratives and presentations for executive audiences, highlighting risks, opportunities, decisions, and outcomes.
• Establish execution standards, reporting frameworks, and program governance mechanisms that scale across AI and platform initiatives.
• Mentor and influence TPMs and senior technical contributors in best practices for planning, estimation, and delivery discipline.

Distinguished, Technical Program Manager

• managing dependencies across various work streams
• coordinating, sprint planning, running scrums, ensuring teams follow development processes
• Lead delivery of cross platform programs that power high volume ad serving, data, and reporting systems
• Proactively manage risks, dependencies, and technical tradeoffs across multi-team initiatives
• Provide clear, consistent, and executive-ready program status reporting

• Take ownership of technical projects and drive them to completion.
• Build and launch funnels, checkout pages, opt-in pages, and websites.
• Implement automations, tagging, workflows, and integrations across platforms.
• Manage CRM setup, maintenance, and optimization.
• Coordinate with team members to ensure projects move forward on schedule.
• Set up and manage product launches, event tech, and campaign builds.
• QA all builds to ensure accuracy, functionality, and user experience.
• Troubleshoot technical issues quickly and find solutions independently.
• Build and maintain systems in Ontraport, GoHighLevel, ClickFunnels, WordPress, Zapier, and related tools.
• Organize and track work inside Asana and ensure tasks are completed.
• Improve existing systems and recommend better solutions.
• Maintain strong attention to detail across all technical work.
• Ensure all projects are finished fully — not partially complete.

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