Technical Program Manager

• Design, build, and maintain the project plan including scope, schedule, resources, dependencies, and budget;
• Lead the gathering of product requirements and project scope in a holistic manner across multiple teams or business functions;
• Negotiate challenging priorities and navigate complex organizational dynamics to establish delivery plans and schedules that are in alignment with the objectives set forth by the organization and the company.
• Proactively identify and resolve strategic issues that may impair the team’s ability to meet delivery schedules.
• Monitor progress to plan and design a recovery strategy if project deviates from delivery schedules;
• Provide data analytics to support operational, process improvement, and cost reporting.

Technical Program Manager III

• Own and drive the Industry clouds operating model
• Drive program core team meetings with key stakeholders
• Ensure business goals are met and drive strategic vision
• Develop strong partnerships with key functional stakeholders
• Manage program dependencies across multiple teams
• Provide visibility to program status through reporting

Senior Manager – Technical Program Management

• Leading cross-functional teams including Engineering, Product Management, Network Operations, Sales, Services, and Support to support the product roadmap.
• Proactively minimizing risks while developing alternative approaches for various scenarios.
• Maintaining and communicating backlog of work with key stakeholders, guiding them on priorities based on business needs
• Communicating program status and expectation changes to senior leaders with appropriate frequency, using standardized methods
• Maintaining and iterating on a roadmap of committed work through the current calendar

Technical Program Manager II

• Coordination, monitoring and reporting within the enterprise and external partners
• Project planning and support for our engineering teams
• Design processes that scale to support our rapidly growing business
• Develop schedules, adhere to milestones and keep other team members on task
• Recognize and prioritize issues, and collaborate for timely resolution
• Identify risk factors, develop and execute mitigation plans
• Drive regular status updates to ensure transparency and maximize efficiency
• Facilitate open communication among differing personalities and work styles
• Perform other duties as assigned

Senior Technical Program Manager

• Manage the planning and delivery of complex cross-functional programs from initiation through completion.
• Develop and maintain program plans, schedules, milestones, risks, and deliverables to ensure successful execution.
• Align stakeholders on program scope, objectives, priorities, and delivery outcomes.
• Enable program execution by proactively identifying risks, resolving issues, and maintaining momentum.
• Support operational readiness, change management, stakeholder communications, and adoption activities.
• Facilitate cross-functional discussions to solve complex business and technical challenges.
• Create dashboards, status reports, and executive presentations to communicate program progress and key decisions.
• Promote continuous improvements in delivery processes, governance, and operational efficiency.

• Driving end-to-end program execution, managing timelines, milestones, and deliverables across multiple global teams
• Owning execution rigor, including risk, dependency, and issue management to ensure on-time delivery
• Establishing operating rhythms, including program reviews, status reporting, and leadership updates
• Coordinating cross-functional teams, aligning engineering, product, and business stakeholders to remove blockers and accelerate delivery
• Improving delivery performance, implementing program management best practices, tools, and metrics to increase predictability and throughput

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• Execute and improve the Problem Management Correction of Error (COE) process.
• Identify opportunities to automate and optimize problem management workflows using Agentic AI.
• Coordinate problem resolution across internal teams, vendors, and external partners.
• Drive Correction of Error (COE), postmortem facilitation, and closure of critical action items.
• Ensure timely and high-quality delivery of COE reports, Post Implementation Reviews, and known error documentation.
• Mentor junior Problem Managers and engineers, fostering a culture of operational excellence.

• Drive execution and process improvement within Fulfillment IT’s Office of the CIO (oCIO) team, including financial operations, vendor management, and other oCIO priorities.
• Manage processes, contract resources, and systems to enable financial commitments and ensure accurate pacing for a portion of the budget for Gas Power Fulfillment IT.
• Review and approve vendor management requests (VMRs) to enable 450+ annual Purchase Orders (POs).
• Assist team members in creation and data quality of VMRs.
• Enable the full purchasing life cycle including resolving issues with PO receiving, invoicing, and payments.
• Drive Power IT oCIO priorities and respond to operational requests from the central Power oCIO team.
• Champion continuous improvement. Identify and execute process and system improvements leveraging new technologies and methods (e.g. AI agents) to automate repetitive tasks and accelerate delivery.

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