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Tech Stack
Tools & technologiesCloudPythonServiceNowTableau
About the role
Key responsibilities & impact- Execute and improve the Problem Management Correction of Error (COE) process.
- Identify opportunities to automate and optimize problem management workflows using Agentic AI.
- Coordinate problem resolution across internal teams, vendors, and external partners.
- Drive Correction of Error (COE), postmortem facilitation, and closure of critical action items.
- Ensure timely and high-quality delivery of COE reports, Post Implementation Reviews, and known error documentation.
- Mentor junior Problem Managers and engineers, fostering a culture of operational excellence.
Requirements
What you’ll need- Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
- 10+ years of experience in IT operations, technical program management, or service reliability.
- Minimum 5 years of experience in Change/Incident/Problem Management or Project Management.
- Proficiency in Python or similar programming languages.
- Hands-on experience with LLM APIs (e.g., OpenAI, Claude, Sonnet).
- Familiarity with Model Context Protocol (MCP).
- Ability to implement retrieval-augmented generation (RAG) techniques.
- Technical knowledge in system architecture, networking, and cloud platforms.
- Strong understanding of ITIL.
- Experience with tools like ServiceNow, JIRA, Confluence and Tableau.
Benefits
Comp & perks- incentive awards for your performance
- maternity and parental leave
- PTO
- health benefits
- best-in-class benefits
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
PythonLLM APIsModel Context Protocolretrieval-augmented generationsystem architecturenetworkingcloud platformsChange ManagementIncident ManagementProblem Management
Soft Skills
mentoringoperational excellencecoordinationcommunication
