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Walmart

Technical Program Manager

Walmart

Staff Technical Program Manager at Walmart Global Tech developing AI solutions tailored for Problem Management workflows. Collaborating with cross-functional teams and mentoring junior engineers.

Posted 6/6/2026full-timeBangalore • 🇮🇳 IndiaLeadWebsite

Tech Stack

Tools & technologies
CloudPythonServiceNowTableau

About the role

Key responsibilities & impact
  • Execute and improve the Problem Management Correction of Error (COE) process.
  • Identify opportunities to automate and optimize problem management workflows using Agentic AI.
  • Coordinate problem resolution across internal teams, vendors, and external partners.
  • Drive Correction of Error (COE), postmortem facilitation, and closure of critical action items.
  • Ensure timely and high-quality delivery of COE reports, Post Implementation Reviews, and known error documentation.
  • Mentor junior Problem Managers and engineers, fostering a culture of operational excellence.

Requirements

What you’ll need
  • Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
  • 10+ years of experience in IT operations, technical program management, or service reliability.
  • Minimum 5 years of experience in Change/Incident/Problem Management or Project Management.
  • Proficiency in Python or similar programming languages.
  • Hands-on experience with LLM APIs (e.g., OpenAI, Claude, Sonnet).
  • Familiarity with Model Context Protocol (MCP).
  • Ability to implement retrieval-augmented generation (RAG) techniques.
  • Technical knowledge in system architecture, networking, and cloud platforms.
  • Strong understanding of ITIL.
  • Experience with tools like ServiceNow, JIRA, Confluence and Tableau.

Benefits

Comp & perks
  • incentive awards for your performance
  • maternity and parental leave
  • PTO
  • health benefits
  • best-in-class benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
PythonLLM APIsModel Context Protocolretrieval-augmented generationsystem architecturenetworkingcloud platformsChange ManagementIncident ManagementProblem Management
Soft Skills
mentoringoperational excellencecoordinationcommunication