Technical Product Manager

• Translate strategy into buildable product
• Translate product strategy and business priorities into scoped, buildable releases, including PRDs, user stories, acceptance criteria, and technical requirements that engineering teams can execute without guesswork.
• Work directly with the product owner to turn platform direction into a sequenced roadmap with measurable outcomes.
• Develop lightweight prototypes to help guide engineering teams in building solutions that meet user needs.
• Run product discovery through research, prototyping, and pilots.
• Run delivery from MVP through scale.
• Manage scope, tradeoffs, and dependencies across engineering, data, and design.
• Build and maintain a use-case catalog with prioritization based on value, feasibility, risk, and readiness.
• Prioritize features based on user value, technical dependencies, and cost.
• Partner with engineers and contractors to plan, ship, and improve the product.
• Maintain backlog quality, run sprint planning, track progress, and align stakeholders through clear decision points.
• Define and enforce human-in-the-loop checkpoints at critical stages of AI-driven workflows to ensure output quality, risk mitigation, and user trust.
• Design how AI-augmented reporting, insights, and recommendations are embedded into existing team workflows.
• Define the interaction model for dashboards, KPIs, and natural language interfaces, prioritizing adoption and speed-to-insight.
• Shape agent and LLM capabilities, including reasoning, tool use, human-in-the-loop workflows, and exception handling.
• Ensure LLM experiences are grounded in trusted, governed business data and tied to real use cases, including AI recommendation engine outputs.
• Define and evolve the data layer that governs how business metrics and market signals are modeled, accessed, and surfaced across AI products and natural language interfaces.
• Drive requirements for data connectors, access patterns, security, privacy, and logging/auditability.
• Define how the product integrates with enterprise systems, identity, and role-based access controls.
• Ensure data pipelines feeding the product are reliable, governed, and observable.
• Serve as the connective tissue between cross-functional business teams and engineering.
• Synthesize feedback, leader input, and operational signals into prioritized backlog items that keep the product grounded in how people actually work.

Technical Product Manager – AI & Data Products

• Define and evolve the long-term product strategy for the CAPPS Program, translating high-level business objectives into clear technical product roadmaps with prioritized features based on customer value, technical feasibility, and team capacity.
• Provide architectural leadership for digital transformation, cloud migrations, modernization, and large-scale technical projects, ensuring solutions fit the enterprise ecosystem and prevent duplication or unnecessary complexity.
• Partner with the Managed Services vendor to shape architecture, evaluate technical trade-offs, identify architectural risks such as scalability issues and legacy system constraints, and ensure high-quality implementation.
• Maintain and enforce standards for security, performance, compliance, and architecture, including guidelines for solution designs, integration patterns, cloud usage, and technical best practices.
• Ensure all digital products and content meet WCAG 2.1 accessibility standards, regularly reviewing for compliance and implementing remediation when accessibility issues are identified.
• Assist with contract management oversight responsibilities, including technical reviews of contract templates, workflows, SLAs, system monitoring, coding standards, security standards, and application change management.
• Serve as subject matter expert for user role Segregation of Duties (SoD) in CAPPS multi-tenant software applications, and perform Delegated Administration Level 3 for Texas Digital Identity Services (TDIS).
• Implement, support, and maintain PathLock products including User Access Review (UAR), Single Sign-On (SSO), Data Masking, and A360.
• Plan and coordinate technical upgrades, including PeopleSoft image, PeopleTools, PeopleSoft Fluid, and other software publisher upgrades, while maintaining documentation related to architecture, configuration, integrations, and change management.
• Participate as a technical advisor during CPA procurement cycles, including research, drafting solicitation documents, developing technical specifications, and providing input during evaluation and negotiation phases.

Technical Product Manager – CAPPS Program

• Develop and communicate a risk-based and data-driven strategy and outcome-driven roadmaps for enterprise security services, solutions, and capabilities, in partnership with engineering and operations partners, customers, and other stakeholders
• Create operational and technical solutioning options and provide recommendations based on threat, risk, desirability, feasibility, and viability
• Keep abreast of advances in industry to assess and address the threat landscape, contextualize risk, and secure product development ecosystems
• Advise executive decision makers based on business and technology risk grounded in threat
• Facilitate build vs. buy decisions to identify optimal strategies for addressing business and technology risks
• Develop and lead RFI/RFPs to assess the market and/or procure effective cyber solutions
• Maintain technical and risk credibility with your own team and with partners across the enterprise
• Maintain close ties to various stakeholders, developers, and engineers across the company, ensuring the services we create meet their needs as products evolve
• Iterate quickly and see the products through to production and scale
• Establish product value propositions, metrics, and key indicators
• Recruit, motivate, mentor, and lead those around you to be their best

Senior Lead Technical Product Manager – Cyber

• Own Product Technical Governance and manage specifications of stationary emission control catalysts
• Drive Product Industrialization from formulation to plant manufacturing
• Provide clear technical support to commercial teams and customers

• Owned roadmap execution for core capabilities across our Data Platform & Insights products and Forms initiative
• Partnered closely with engineering teams to define scalable platform functionality, APIs, integrations, and data workflows
• Collaborated with customers and internal stakeholders to understand reporting, analytics, and operational workflow needs across public safety agencies
• Worked on new configurable forms and workflow experiences that improve data collection and operational efficiency
• Prioritized and refined product requirements and backlog items based on customer feedback, technical constraints, and business priorities
• Collaborated with go-to-market, sales, and services teams to support launches, customer adoption, and implementation planning
• Helped define product requirements for AI-enabled insights, automation, and workflow enhancements across the platform
• Balanced delivery of new platform capabilities with the operational work required to improve system reliability, usability, and scalability

Platform Technical Product Manager

• Define product vision, roadmap, and priorities for technical platform capabilities and customer-facing outcomes.
• Manage and refine the product backlog, ensuring features and enablers are aligned to mission value, delivery sequencing, and stakeholder priorities.
• Partner with business owners, Solution Management, architects, and Agile teams to clarify scope, acceptance criteria, dependencies, and release priorities.
• Support PI Planning, backlog refinement, reviews, and program governance activities across the ART.
• Translate complex interoperability, platform, and workflow needs into clear epics, features, and user stories.
• Evaluate tradeoffs across business value, technical complexity, compliance requirements, and operational readiness.
• Coordinate with engineering and QA teams to ensure product increments meet quality expectations and business objectives.
• Engage government stakeholders and external partners to capture feedback, manage expectations, and support adoption.
• Track delivery outcomes, product health, and roadmap progress using appropriate metrics and status reporting.
• Support cross-team coordination for releases affecting APIs, integrations, data products, and shared platform services.

• Act proactively to consistently deliver on commitments with little supervision
• Analyze and communicate customer requirements to provide innovative solutions and recommend system, product and process enhancements
• Identify, evaluate, and introduce new approaches/technology to use in product development
• Explore alternative ways to view and solve problems to achieve results beyond what is required
• Leverage innovation tools, creative processes, and diverse cross-functional experts to generate ideas
• Focus on constantly improving processes, products, and services and exploring innovative ways to do the job
• Take advantage of opportunities to try unique ways of doing things and tests promising ideas to find new solutions
• Ask provocative questions to understand current practices and the customer's experience before moving to problem solving
• Seek to understand and experience the full array of stakeholders' (e.g., internal partners, suppliers, customers) behavior, needs, concerns, and desires to unlock new opportunities for innovation
• Communicate potential benefits of new ideas to stakeholders
• Influence others by creating a participative, empowered environment to gain acceptance of ideas or plans using appropriate interpersonal styles and methods
• Take immediate action when confronted with a problem or when made aware of a situation
• Work collaboratively with the Program/Product Managers to advise on the creation and partners to communicate product roadmap initiatives to the teams that result in great experiences for our customers
• Create novel solutions with measurable value for existing and potential customers (internal or external)
• Partner with vendors and internal departments to ensure tasks are defined and documented with timely deliverables and within SLA
• Communicate with all levels of leadership, internal business partners and external vendors regarding project status and production performance
• Ensure clear communication and coordination across business to manage the scope of each product launch for on-time delivery of key features
• Work with the Agile team to craft high quality customer-centric user stories that exceed customer expectations
• Responsible for leading the prioritization of the product backlog in partnership with product management
• Measure product performance using key information, processes and systems to ensure accountability for achieving business results

Technical Product Owner III

• Translate business goals and customer needs into technical product requirements.
• Collaborate with engineering to design scalable APIs, accurate data pipelines, and reliable backend systems.
• Evaluate technical trade-offs and influence architecture decisions.
• Develop systems with agile development methodologies and principles.
• Participate in planning, design, development, and implementation for multiple initiatives.
• Understand and augment the system and application architecture as needed.
• Continuous integration and deployment of code.
• Write secure, reliable, testable, readable code.
• Create frontend Application using React.
• Write and maintain APIs and backend services.
• Maintain and support existing products and services.

• Play a pivotal role in enabling business strategy, safeguarding client and organizational interests, including assets and data, and fostering a robust risk culture.
• Translate strategic business objectives into actionable initiatives for engineering teams, ensuring alignment with organizational priorities and measurable outcomes.
• Articulate complex technical requirements in clear, concise language suitable for executive audiences and cross-functional stakeholders.
• Demonstrate a strong sense of ownership and accountability for product success, serving as the primary point of contact for all inquiries related to product features and functionality.
• Develop and maintain comprehensive product documentation, including product cards, roadmaps, feature and capability plans, as well as usage and operational metrics.

Technical Product Manager, Specialist

• Support Senior Product Manager across strategic intelligence workstreams, including Content Optimization, Pricing Intelligence, and Greenfield Intelligence Projects such as GEO.
• Translate business priorities into clear technical product requirements, user stories, acceptance criteria, and delivery plans.
• Partner closely with Product, Engineering, Data Science, UX, and Client Success to define, prioritize, and deliver high-impact capabilities.
• Drive execution across discovery, planning, development, testing, release, and post-launch iteration.
• Manage cross-functional alignment, dependencies, timelines, risks, and status reporting across multiple initiatives.
• Analyze data, client feedback, and market signals to inform product decisions and improve feature value.
• Oversee product documentation, release notes, internal enablement materials, and stakeholder communications.
• Support client and internal team discussions to clarify requirements, validate use cases, and ensure successful adoption.
• Experience using AI tools (ChatGPT, Copilot, Claude, etc.) to accelerate and elevate your outcomes; including but not limited to communication drafting, data analysis, prompt engineering, and/or documentation

Technical Product Manager – Intelligence

• Own the vision, roadmap, and priorities for k0rdent AI storage, defining how customers design, automate, and operate every aspect of their storage stack, including parallel file systems, object storage, tiering, snapshots, data protection, and more.
• Translate requirements from NeoClouds, GPU clouds, telcos, sovereign clouds, and enterprise platform teams into clear product direction.
• Partner with engineering and architecture to define requirements, evaluate trade-offs, and ship secure, scalable, reliable storage capabilities.
• Manage the storage backlog, using feedback from production deployments and design partners to refine roadmap priorities and positioning.
• Define positioning, packaging, and competitive differentiation for k0rdent AI storage.
• Create field-facing assets, including technical briefs, battlecards, and reference architectures; support strategic accounts as the storage product lead.
• Represent Mirantis at events, analyst briefings, and customer advisory boards; engage storage, silicon, and ecosystem partners on reference architecture alignment.

Technical Product Manager, AI Storage

• Leads the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members
• Collaborates with internal stakeholders and partners to tackle complex and challenging problems to optimize the customers' (internal/external) experience with market offerings
• Designs and drives implementation of multi-platform technology and digital solutions
• Optimizes and improves existing products and experiences across delivery channels and platforms to drive Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs)
• Employs User Centered Design and Design Thinking methodologies to bring world-class Digital and/or Technology driven products to market
• Develops the product strategy, vision, and goals and justifies decision-making related to the balance and mix of innovation types and investments for Digital and Technology products of complex and significant scope (portfolio level or enterprise reach)
• Ensures strategic alignment across the product and its stakeholders, suppliers, and customers
• Independently leverages Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance
• Leads team and stakeholders to envision, define, and translate Digital or Technology product and experience opportunities (customer 'needs' and 'wants' as well as all other input forms into problems, gaps, etc.) into initiatives (i.e., requirements, epics, features) and drives execution strategy
• Drives, quantifies, and defends Digital and Technology product and experience investments through Business Case artifacts and hypotheses, communicating the value proposition of Digital or Technology products and experiences
• Continuously leverages expert data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs; shares best practices with team members
• Guides team to generate meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements; follows through to ensure applicable improvements are implemented
• Sets the standard for preparing compelling presentations, and other forms of communication to communicate complex concepts to a diverse audience, including senior leadership, and facilitates Digital or Technology product definition, concept and collaboration sessions to coordinate discovery, development, delivery, and validation activities, as well as to mitigate risks and dependencies
• Conducts internal and external research and conducts situational analysis to identify and apply industry best practices and trends to increase effectiveness of Digital or Technology products
• Actively manages ambiguity, influences others to bring in 'big picture' thinking and drives clarity, solutions, and execution plan among team and stakeholders
• Maintains and applies expert knowledge of the business, technology, UX, and relevant experiences and processes and an expert understanding of Product Management
• Consistently provides guidance and mentoring to team members and acts as an escalation point and ensures issues are resolved
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Digital Product Manager Lead

• Promote and support the adoption of data products across business units.
• Design and execute demonstrations, proofs-of-concept, and pilot programs to showcase operations capabilities.
• Drive organizational awareness and understanding of insights and automation from disparate systems that keys to operational excellence.
• Collaborate with business stakeholders to identify high-value analytics use cases.
• Translate business problems into data product requirements and future solution designs.
• Prioritize initiatives based on business impact, feasibility, and ROI.
• Act as a liaison between technical teams, business leaders, and end users.
• Communicate complex data concepts in clear, business-friendly language.
• Facilitate workshops, training sessions, and stakeholder engagement forums.

• Own the product lifecycle for complex technical solutions, ensuring alignment with business objectives and customer needs
• Conduct market and customer research to identify opportunities and inform product strategy and roadmap development
• Analyze quantitative and qualitative data to prioritize features and guide investment decisions based on impact and feasibility
• Lead cross-functional teams in Agile environments to manage product backlogs, releases, and technical delivery
• Communicate product vision and progress to stakeholders at all levels, including senior leadership

Principal Technical Product Manager – Billing Platform

• Own the end-to-end product lifecycle for complex technical solutions, ensuring alignment with business goals and customer needs
• Act as Product Manager for the scrum team, managing and prioritizing the product backlog based on business impact, risk, and dependencies
• Translate solution requirements into clear user stories and acceptance criteria for engineering teams
• Collaborate with architecture and development teams to support solution design and ensure alignment with system architecture
• Analyze quantitative and qualitative data to prioritize features, assess risks, and support decision-making
• Coordinate Agile ceremonies and maintain efficient development flow, including managing technical debt and dependencies
• Ensure product quality by partnering with QA to review and validate test coverage for critical billing and payment flows
• Identify execution, operational, and organizational issues that impede product success and drive resolution plans
• Communicate risks, impacts, and dependencies clearly to stakeholders and leadership
• Collaborate with cross-functional teams including sales, marketing, finance, legal, engineering, and external partners
• Support and enable Agile and DevOps best practices, including CI/CD and continuous improvement
• Develop adoption tools and training materials to support product usage and internal teams

Technical Product Manager – Billing Platform

• Generates the vision and roadmap for the product to align with strategic direction for the business or technology domain
• Communicates the product vision and roadmap to stakeholders and the team
• Collaborates with stakeholders to understand their needs and problems
• Prioritizes and creates work for a team, learning to collaborate with cross-functional teams
• Owns and manages the product backlog, ensuring a continuous pipeline of well‑defined, prioritized Epics, Features, MBIs, and user stories with clear acceptance criteria
• Reviews and accepts stories and makes decisions regarding scope and requirements
• Partners with the team to ensure that optimum value is obtained through technology and through subject-matter expertise of the business

Technical Product Owner

• Define and scale our Personalization and Next Best Action strategy
• Own the vision, roadmap, and adoption of a unified decisioning system
• Leverage Digital or Technology research and data-driven insights
• Lead teams to envision and translate product opportunities into initiatives

Lead Digital Product Manager – Personalization, Next Best Action

• Leads the strategic vision and roadmap for a technical product or products with cross-divisional impact
• Manages technical strategy and implementation for Client Experience data products
• Owns Data Dependency monitoring/alerts ecosystem
• Manages analytics data and ensures data quality and data governance standards are achieved
• Leads development and implementation of new technical cross-divisional products
• Collaborates with cross-functional technical teams to optimize data quality and data governance ecosystem
• Builds and leads the team’s “Data Dependency” program
• Engages with internal analytics partners to understand business strategy and objectives
• Manages a series of senior leadership OKR Metrics and respective SQL code

Client Experience Technical Product Owner

• Support VMware Horizon / Omnissa environments (VDI sessions, connectivity, performance)
• Manage user accounts, access, and end-user environments.
• Troubleshoot SMB/CIFS shares, mapped drives, and application issues.
• Support Siemens NX, Teamcenter, and engineering applications.
• Handle software deployment, updates, and lifecycle management.
• Perform L1–L2 troubleshooting across OS, network, and application layers.
• Support backend systems including Linux environments and compute/HPC setups.
• Diagnose network/VPN issues impacting users and applications.
• Collaborate with cross-functional teams and ensure SLA adherence.

Frontline Support Lead Engineer / TPM

• Lead the integrated plan for work that spans multiple modules and agentic workflow components; align product, engineering, and UX to support rapid GTM
• Transform epics into clear, INVEST features and user stories with precise acceptance criteria and Definition of Ready/Done
• Ensure voice of customer and market data flows into sprint planning and backlog prioritization; translate customer feedback into actionable user stories
• Maintain a prioritized backlog in Azure DevOps Boards with 2–3 sprints of refined, ready work, visible dependencies, and unblocked paths to delivery
• Apply lightweight prioritization methods (value, risk, effort, sequencing, cost of delay) with documented rationale
• Lead backlog refinement sessions, sprint planning, and story elaboration with development teams
• Partner with Engineering on slicing, technical feasibility, release planning, feature flags, and canary rollouts
• Collaborate with Scrum Master to optimize team flow metrics, maintain predictable delivery, and remove impediments
• Apply eXtreme Programming (XP) practices where appropriate, including test-driven development support
• Specify product requirements for autonomous, multi-step agent workflows, including planning behavior, tool selection, action sequencing, and human-in-the-loop checkpoints
• Understand tax preparation workflows and jobs-to-be-done deeply enough to decompose them into agent tasks; identify where autonomous execution delivers value vs. where human review is required
• Define agent capabilities and constraints: which tools agents can call, what actions require user confirmation, and how state is managed across multi-step interactions
• Collaborate on retrieval and grounding requirements where agents draw on authoritative tax content (IRS publications, prior-year returns, client documents)

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