Technical Product Manager

• Manages development of adoption tools and training materials
• Familiarity with ChatGPT, Claude or similar products to accelerate operational aspects of the Product role
• Identify execution, operational, organizational issues that impede product success
• Drive improvement plan to change or resolve issues (within sphere of influence)
• Support and enable core agile practices and tenants: efficient just-in-time flow; lean practices; elimination of waste; DevOps CICD
• Collaborates and develops positive working relationships with many teams, including sales, commercial accounting, marketing, legal, go-to-market, finance, Dev, Architecture, Engineering
• Works with outside partners and other third parties
• Develops positive working relationships with Customer groups or Customer Representatives
• Maintains professional knowledge by attending educational workshops; reviews professional publications; establishes personal networks; participates in professional societies
• Develops adoption tools and training material for Technical Product Management team
• Own the end-to-end product lifecycle for complex technical solutions, ensuring alignment with business goals and customer needs
• Conduct market and customer research to identify opportunities and inform product strategy and roadmap development
• Collaborate with cross-functional teams including development, architecture, and stakeholders to drive technical delivery and product releases
• Analyze quantitative and qualitative data to prioritize features, assess risks, and support decision-making processes
• Manage product backlog and coordinate Agile ceremonies to maintain efficient development flow and address technical debt
• Also responsible for other duties/projects as assigned by business management as needed

Senior Product Manager, Technical

• Lead the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members
• Collaborate with internal stakeholders and partners to tackle complex and challenging problems to optimize the customers' (internal/external) experience with market offerings
• Design and drive implementation of multi-platform technology and digital solutions
• Optimize and improve existing products and experiences across delivery channels and platforms to drive Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs)
• Employ User Centered Design and Design Thinking methodologies to bring world-class Digital and/or Technology driven products to market
• Develop the product strategy, vision, and goals and justify decision-making related to the balance and mix of innovation types and investments for Digital and Technology products of complex and significant scope

Digital Technical Product Manager – Lead

• Own the product roadmap for systems built on streaming and event-driven architecture
• Translate technical capabilities like Kafka, microservices, and cloud infrastructure into clear product requirements
• Partner with engineering to prioritize backlog items based on technical complexity and business value
• Define success metrics for high throughput data products and track them post launch
• Run discovery with technical and business stakeholders to identify the highest impact work
• Write clear specs and acceptance criteria that engineers can build against without back and forth
• Align cross-functional teams (engineering, design, data, business) around a shared roadmap
• Make data-informed tradeoffs when scope, timeline, or technical constraints collide
• Communicate technical concepts to non-technical stakeholders and business context to engineers

• Help application development teams understand and prioritize needs related to shared platform and infrastructure capabilities
• Structure incoming requests into clear problems, requirements, backlog items, decisions, and follow-up actions
• Partner with technical leads to translate DevSecOps, infrastructure, reliability, operational readiness, and security/compliance work into product outcomes and stakeholder-facing artifacts
• Help balance urgent team-specific support requests with investments in reusable patterns, standards, documentation, automation, and shared services
• Support roadmap, backlog, intake, prioritization, documentation, and communication practices for shared platform services
• Facilitate alignment across project, application development teams, Nava, partner contractors, delivery leadership, and technical stakeholders
• Help make platform value visible through clear service definitions, adoption signals, operational metrics, risk summaries, and stakeholder updates
• Support transition, onboarding, knowledge transfer, and operational-readiness artifacts as platform services evolve

Technical Product Manager – Platforms, AI

• Facilitates the discovery, delivery, and performance of digital and technology products and experiences
• Collaborates with internal stakeholders and partners to tackle complex problems
• Designs and drives implementation of multi-platform technology and digital solutions
• Optimizes and improves existing products and experiences to drive KPIs and KRIs
• Employs User Centered Design and Design Thinking methodologies
• Develops the product strategy, vision, and goals and justifies decision-making

Senior Digital/Technical Product Manager

• Own the strategy, roadmap, and execution for key operational and fulfillment product domains.
• Identify and prioritize opportunities that improve operational efficiency, scalability, throughput, inventory accuracy, and customer experience.
• Partner with Operations, Engineering, and Product Leadership to define long-term platform capabilities and investment priorities.
• Develop business cases and strategic recommendations supported by data, operational insights, and customer feedback.
• Lead complex discovery efforts using process analysis, stakeholder interviews, operational observation, data exploration, and experimentation.
• Define product requirements, workflows, and success metrics that provide clarity for engineering and business stakeholders.
• Leverage SQL and operational data to identify trends, quantify opportunities, validate hypotheses, and measure business impact.
• Serve as a trusted advisor to operational and business leaders, influencing product strategy and execution priorities.

Senior Technical Product Manager

• Manage the product roadmap for identified areas by defining and delivering the next generation of insurance services.
• Develop innovative product solutions and execute strategic go-to-market plans.
• Cultivate essential business relationships to seize market opportunities.
• Provide mentorship to junior product managers.
• Nurture vendor relationships and foster cross-domain collaboration.
• Ensure that product direction aligns seamlessly with organizational objectives.
• Regularly update stakeholders and customers on the roadmap and product status.
• Utilize data, usability studies, research, and market analysis to inform product strategies.
• Establish and track key metrics for product success.
• Work efficiently with the engineering team to deliver key product features and manage delivery risks.

Senior Technical Product Manager – AIS

• Define and own the product vision, strategy, and roadmap for data science and machine learning initiatives
• Translate business problems into well-scoped data science use cases and product requirements
• Partner closely with data scientists, data engineers, and ML engineers to deliver models and data products end to end
• Prioritize features, experiments, and model improvements based on impact, feasibility, and risk
• Lead discovery efforts to identify opportunities where data science can create meaningful business value
• Ensure models are production-ready, monitored, and continuously improved post-launch
• Collaborate with engineering and platform teams on data infrastructure, tooling, and scalability
• Communicate clearly with stakeholders on trade-offs, timelines, model performance, and outcomes
• Define success metrics and evaluate product performance using quantitative and qualitative insights
• Ensure responsible use of data, including privacy, fairness, and ethical considerations

• Conduct comprehensive user and market research to guide product strategy, translating insights into features and actionable roadmaps
• Evaluate and prioritize opportunities based on business impact, technical complexity, and resource availability, helping prioritize work against larger project and business goals
• Drive the strategy, discovery, and implementation of initiatives involving complex system integrations, improvements, and customer-facing features
• Manages the site search strategy, including relevance tuning, ranking signal prioritization, synonym and query understanding, faceted navigation, autocomplete, and zero-results recovery
• Manages category navigation and browse taxonomy to ensure the information architecture facilitates easy customer navigation and effective search engine discovery across thousands of product SKUs
• Lead the CX platform strategy by assessing, choosing, and refining the technology stack that supports acquisition, personalization, analytics integrations, and CRM data flows
• Own the product backlog: create detailed, technically sound user stories, acceptance criteria, and technical documentation within JIRA and Confluence
• Facilitate Agile ceremonies such as backlog grooming, sprint planning, and sprint reviews, ensuring the team delivers high-quality solutions on time
• Actively manage timelines and deliverables, focusing on interactions within and across departments; collaborate with key stakeholders to ensure deadlines are met
• Collaborate closely with developers to define technical requirements, ensuring feasibility and alignment with business objectives
• Act as a translator between business and technical stakeholders, clarifying business needs while advocating for technical best practices
• Lead UAT planning and execution to ensure product quality across projects and releases
• Support end-to-end testing, QA, and validation for technical implementations and system integrations
• Establish metrics for key projects and ensure monitoring plans support business goals; analyze product performance and resolve technical issues post-launch
• Effectively communicate complex insights and outcomes to stakeholders at all levels of the organization
• Identify and communicate problems affecting the team, and proactively propose and implement solutions

• Partner with clinical operations teams (Care Management, Quality, Population Health, Customer Service) to identify, prioritize, and collect requirements for Rose’s use cases.
• Maintain and prioritize use cases, features, and enhancement requests, balancing clinical impact, technical feasibility, and organizational readiness.
• Own the project plan for Rose use cases from requirements through deployment, including timelines, milestones, dependencies, and risk mitigation.
• Ensure timely and clear communication of priorities and activities to leadership and cross-functional partners.
• Analyze performance data to identify trends, surface improvement opportunities, and inform the roadmap.
• Conduct regular call audits to ensure clinical accuracy, HIPAA compliance, appropriate tone, and adherence to approved scripts and conversation flows in partnership with clinical subject matter experts.
• Ensure all use cases comply with applicable healthcare regulations, including HIPAA, CMS, URAC, DiME, and state-specific requirements.
• Facilitate regular program reviews with senior leadership, providing status updates, risk assessments, and strategic recommendations.
• Build strong relationships across the organization to drive adoption and gather continuous feedback.

• Analyze and define system requirements to support the software products in the clinical genetics domain area
• Oversee the software enhancements through the entire SDLC
• Communicate technical and functional requirements with stakeholders and users
• Create JIRA tickets detailing requirements for the Engineering team
• Develop diagrams and flowcharts to assist development team
• Ensure requirements are understood and approved by stakeholders
• Work with QAs to test and validate developed features against requirements

• Analyze and define system requirements to support software products in clinical genetics area.
• Oversee software enhancements through entire SDLC, from discovery to validation.
• Communicate technical and functional requirements with stakeholders.
• Create JIRA tickets detailing requirements for Engineering team.
• Report project status updates upon request
• Develop diagrams and flowcharts for development team.
• Ensure requirements are understood and approved by stakeholders.
• Work with QAs to test and validate developed features.

• Build and lead a high-performing team: Hire, coach, and develop a team of program and technical program managers across the technical-delivery, process-design, and strategy spectrum.
• Own the integrated Revenue Operations roadmap: Intake, prioritize, and sequence work across systems delivery – Salesforce, CPQ, CLM, Billing, Forecasting, and Renewals.
• Translate strategy into programs: Partner with Sales and cross-functional leaders to scope problems, build the business case, define success metrics, and lead delivery from kickoff through adoption.
• Run the end-to-end delivery lifecycle: Lead complex system enhancements through requirements gathering, solution design with the Salesforce Systems team, UAT, enablement, change management, and post-launch measurement.
• Drive change management: Own change management for process and system improvements within the Sales organization – ensuring teams are prepared, supported, and equipped with the resources and enablement they need to adopt new ways of working.
• Develop the operating model: Define how Revenue Operations sees itself – instrument program health (first-pass yield, approval SLAs, quoting success rates, automation coverage, on-time delivery), publish it, and use it to drive decisions.
• Lead complex, ambiguous initiatives: Structure problems tied to corporate strategy and long-term goals, mobilize the right cross-functional team, and bring each initiative to a clear decision.
• Manage risk and communicate crisply: Identify dependencies, risks, and blockers early; develop mitigation strategies; and communicate program status to leadership through AVP+.
• Deliver impactful reporting and results: Measure project outcomes, report out on the impact delivered, and drive continuous-improvement processes to achieve and maintain operational excellence.
• Champion AI-forward ways of working: Apply AI tooling to accelerate intake, requirements, documentation, and analysis, and embed responsible-AI practices in how the team ships.
• Champion, role model, and embed Samsara’s cultural principles: Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, and Win as a Team – as we scale globally and across new offices.

• Define and drive product strategy for account opening and onboarding solutions
• Collaborate with other Product Managers to align products with company strategy
• Manage products across all lifecycle phases
• Handle vendor relationships and align forward roadmaps
• Ensure regulatory and compliance requirements are incorporated
• Scope, plan, and execute work across multiple engineering and product teams
• Identify opportunities for new trends/features/products
• Build product business cases using research, industry expertise, and financial knowledge
• Assess risk of value, feasibility, and usability for product success
• Communicate value and vision effectively to stakeholders
• Engage with clients via Success and Sales teams as needed
• Champion end-user experience and integrate best-in-class front-end design
• Work with Release Management teams for release documentation and internal training

• Translate strategy into buildable product
• Translate product strategy and business priorities into scoped, buildable releases, including PRDs, user stories, acceptance criteria, and technical requirements that engineering teams can execute without guesswork.
• Work directly with the product owner to turn platform direction into a sequenced roadmap with measurable outcomes.
• Develop lightweight prototypes to help guide engineering teams in building solutions that meet user needs.
• Run product discovery through research, prototyping, and pilots.
• Run delivery from MVP through scale.
• Manage scope, tradeoffs, and dependencies across engineering, data, and design.
• Build and maintain a use-case catalog with prioritization based on value, feasibility, risk, and readiness.
• Prioritize features based on user value, technical dependencies, and cost.
• Partner with engineers and contractors to plan, ship, and improve the product.
• Maintain backlog quality, run sprint planning, track progress, and align stakeholders through clear decision points.
• Define and enforce human-in-the-loop checkpoints at critical stages of AI-driven workflows to ensure output quality, risk mitigation, and user trust.
• Design how AI-augmented reporting, insights, and recommendations are embedded into existing team workflows.
• Define the interaction model for dashboards, KPIs, and natural language interfaces, prioritizing adoption and speed-to-insight.
• Shape agent and LLM capabilities, including reasoning, tool use, human-in-the-loop workflows, and exception handling.
• Ensure LLM experiences are grounded in trusted, governed business data and tied to real use cases, including AI recommendation engine outputs.
• Define and evolve the data layer that governs how business metrics and market signals are modeled, accessed, and surfaced across AI products and natural language interfaces.
• Drive requirements for data connectors, access patterns, security, privacy, and logging/auditability.
• Define how the product integrates with enterprise systems, identity, and role-based access controls.
• Ensure data pipelines feeding the product are reliable, governed, and observable.
• Serve as the connective tissue between cross-functional business teams and engineering.
• Synthesize feedback, leader input, and operational signals into prioritized backlog items that keep the product grounded in how people actually work.

Technical Product Manager – AI & Data Products

• Define and evolve the long-term product strategy for the CAPPS Program, translating high-level business objectives into clear technical product roadmaps with prioritized features based on customer value, technical feasibility, and team capacity.
• Provide architectural leadership for digital transformation, cloud migrations, modernization, and large-scale technical projects, ensuring solutions fit the enterprise ecosystem and prevent duplication or unnecessary complexity.
• Partner with the Managed Services vendor to shape architecture, evaluate technical trade-offs, identify architectural risks such as scalability issues and legacy system constraints, and ensure high-quality implementation.
• Maintain and enforce standards for security, performance, compliance, and architecture, including guidelines for solution designs, integration patterns, cloud usage, and technical best practices.
• Ensure all digital products and content meet WCAG 2.1 accessibility standards, regularly reviewing for compliance and implementing remediation when accessibility issues are identified.
• Assist with contract management oversight responsibilities, including technical reviews of contract templates, workflows, SLAs, system monitoring, coding standards, security standards, and application change management.
• Serve as subject matter expert for user role Segregation of Duties (SoD) in CAPPS multi-tenant software applications, and perform Delegated Administration Level 3 for Texas Digital Identity Services (TDIS).
• Implement, support, and maintain PathLock products including User Access Review (UAR), Single Sign-On (SSO), Data Masking, and A360.
• Plan and coordinate technical upgrades, including PeopleSoft image, PeopleTools, PeopleSoft Fluid, and other software publisher upgrades, while maintaining documentation related to architecture, configuration, integrations, and change management.
• Participate as a technical advisor during CPA procurement cycles, including research, drafting solicitation documents, developing technical specifications, and providing input during evaluation and negotiation phases.

Technical Product Manager – CAPPS Program

• Develop and communicate a risk-based and data-driven strategy and outcome-driven roadmaps for enterprise security services, solutions, and capabilities, in partnership with engineering and operations partners, customers, and other stakeholders
• Create operational and technical solutioning options and provide recommendations based on threat, risk, desirability, feasibility, and viability
• Keep abreast of advances in industry to assess and address the threat landscape, contextualize risk, and secure product development ecosystems
• Advise executive decision makers based on business and technology risk grounded in threat
• Facilitate build vs. buy decisions to identify optimal strategies for addressing business and technology risks
• Develop and lead RFI/RFPs to assess the market and/or procure effective cyber solutions
• Maintain technical and risk credibility with your own team and with partners across the enterprise
• Maintain close ties to various stakeholders, developers, and engineers across the company, ensuring the services we create meet their needs as products evolve
• Iterate quickly and see the products through to production and scale
• Establish product value propositions, metrics, and key indicators
• Recruit, motivate, mentor, and lead those around you to be their best

Senior Lead Technical Product Manager – Cyber

• Own Product Technical Governance and manage specifications of stationary emission control catalysts
• Drive Product Industrialization from formulation to plant manufacturing
• Provide clear technical support to commercial teams and customers

• Owned roadmap execution for core capabilities across our Data Platform & Insights products and Forms initiative
• Partnered closely with engineering teams to define scalable platform functionality, APIs, integrations, and data workflows
• Collaborated with customers and internal stakeholders to understand reporting, analytics, and operational workflow needs across public safety agencies
• Worked on new configurable forms and workflow experiences that improve data collection and operational efficiency
• Prioritized and refined product requirements and backlog items based on customer feedback, technical constraints, and business priorities
• Collaborated with go-to-market, sales, and services teams to support launches, customer adoption, and implementation planning
• Helped define product requirements for AI-enabled insights, automation, and workflow enhancements across the platform
• Balanced delivery of new platform capabilities with the operational work required to improve system reliability, usability, and scalability

Platform Technical Product Manager

• Define product vision, roadmap, and priorities for technical platform capabilities and customer-facing outcomes.
• Manage and refine the product backlog, ensuring features and enablers are aligned to mission value, delivery sequencing, and stakeholder priorities.
• Partner with business owners, Solution Management, architects, and Agile teams to clarify scope, acceptance criteria, dependencies, and release priorities.
• Support PI Planning, backlog refinement, reviews, and program governance activities across the ART.
• Translate complex interoperability, platform, and workflow needs into clear epics, features, and user stories.
• Evaluate tradeoffs across business value, technical complexity, compliance requirements, and operational readiness.
• Coordinate with engineering and QA teams to ensure product increments meet quality expectations and business objectives.
• Engage government stakeholders and external partners to capture feedback, manage expectations, and support adoption.
• Track delivery outcomes, product health, and roadmap progress using appropriate metrics and status reporting.
• Support cross-team coordination for releases affecting APIs, integrations, data products, and shared platform services.

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