Technical Product Manager

• Own and maintain the product roadmap for Monogram’s Azure cloud platform, Microsoft 365 E5 tenant, Intune endpoint environment, and related infrastructure services
• Translate business objectives, clinical operational needs, and security requirements into clearly prioritized platform capabilities and engineering initiatives
• Define and maintain OKRs, KPIs, and SLO targets for platform services in partnership with the VP of Cloud Engineering and IT leadership
• Use data analysis, platform telemetry, and stakeholder feedback to inform roadmap prioritization and resolve tradeoffs
• Evaluate and recommend new Azure services, M365 capabilities, and infrastructure tooling where they create measurable business or operational value
• Gather, analyze, and document technical and business requirements from stakeholders across IT, Security, and Operations
• Decompose platform initiatives into well-scoped epics, user stories, and acceptance criteria that engineering teams can execute against confidently
• Collaborate with Cloud Engineers, Systems Administrators, and Systems Engineers to evaluate technical solutions, assess feasibility, and navigate design tradeoffs
• Own sprint planning, backlog grooming, and release coordination within an agile operating model
• Perform validation testing to confirm delivered capabilities meet defined acceptance criteria and stakeholder intent
• Ensure requirements documentation is accurate, complete, and validated with stakeholders before engineering work begins
• Serve as the primary point of contact between the Cloud Engineering team and internal stakeholders including IT Operations, Security, Operations, and Clinical leadership
• Communicate platform roadmap, delivery status, and tradeoff decisions clearly to both technical and non-technical audiences
• Facilitate walkthroughs, reviews, and demos to keep stakeholders aligned and requirements validated throughout delivery cycles
• Partner with the Cybersecurity, Compliance, and Privacy teams to ensure platform initiatives meet HIPAA and internal risk requirements
• Develop a working understanding of Monogram’s Azure architecture, M365 E5 configuration, and Intune endpoint environment to make credible product decisions
• Partner with engineering leadership on cloud cost visibility, FinOps practices, and license utilization to support cost-aware product decisions
• Track platform adoption metrics, incident trends, and operational performance data to identify improvement opportunities and inform roadmap decisions
• Support vendor evaluation processes for cloud, infrastructure, and platform tooling in partnership with IT and Procurement leadership.

• Help application development teams understand and prioritize needs related to shared platform and infrastructure capabilities
• Structure incoming requests into clear problems, requirements, backlog items, decisions, and follow-up actions
• Partner with technical leads to translate DevSecOps, infrastructure, reliability, operational readiness, and security/compliance work into product outcomes and stakeholder-facing artifacts
• Help balance urgent team-specific support requests with investments in reusable patterns, standards, documentation, automation, and shared services
• Support roadmap, backlog, intake, prioritization, documentation, and communication practices for shared platform services
• Facilitate alignment across project, application development teams, Nava, partner contractors, delivery leadership, and technical stakeholders
• Help make platform value visible through clear service definitions, adoption signals, operational metrics, risk summaries, and stakeholder updates
• Support transition, onboarding, knowledge transfer, and operational-readiness artifacts as platform services evolve

Technical Product Manager – Platforms, AI

• Manage the product roadmap for identified areas by defining and delivering the next generation of insurance services.
• Develop innovative product solutions and execute strategic go-to-market plans.
• Cultivate essential business relationships to seize market opportunities.
• Provide mentorship to junior product managers.
• Nurture vendor relationships and foster cross-domain collaboration.
• Ensure that product direction aligns seamlessly with organizational objectives.
• Regularly update stakeholders and customers on the roadmap and product status.
• Utilize data, usability studies, research, and market analysis to inform product strategies.
• Establish and track key metrics for product success.
• Work efficiently with the engineering team to deliver key product features and manage delivery risks.

Senior Technical Product Manager – AIS

• Conduct comprehensive user and market research to guide product strategy, translating insights into features and actionable roadmaps
• Evaluate and prioritize opportunities based on business impact, technical complexity, and resource availability, helping prioritize work against larger project and business goals
• Drive the strategy, discovery, and implementation of initiatives involving complex system integrations, improvements, and customer-facing features
• Manages the site search strategy, including relevance tuning, ranking signal prioritization, synonym and query understanding, faceted navigation, autocomplete, and zero-results recovery
• Manages category navigation and browse taxonomy to ensure the information architecture facilitates easy customer navigation and effective search engine discovery across thousands of product SKUs
• Lead the CX platform strategy by assessing, choosing, and refining the technology stack that supports acquisition, personalization, analytics integrations, and CRM data flows
• Own the product backlog: create detailed, technically sound user stories, acceptance criteria, and technical documentation within JIRA and Confluence
• Facilitate Agile ceremonies such as backlog grooming, sprint planning, and sprint reviews, ensuring the team delivers high-quality solutions on time
• Actively manage timelines and deliverables, focusing on interactions within and across departments; collaborate with key stakeholders to ensure deadlines are met
• Collaborate closely with developers to define technical requirements, ensuring feasibility and alignment with business objectives
• Act as a translator between business and technical stakeholders, clarifying business needs while advocating for technical best practices
• Lead UAT planning and execution to ensure product quality across projects and releases
• Support end-to-end testing, QA, and validation for technical implementations and system integrations
• Establish metrics for key projects and ensure monitoring plans support business goals; analyze product performance and resolve technical issues post-launch
• Effectively communicate complex insights and outcomes to stakeholders at all levels of the organization
• Identify and communicate problems affecting the team, and proactively propose and implement solutions

• Owned roadmap execution for core capabilities across our Data Platform & Insights products and Forms initiative
• Partnered closely with engineering teams to define scalable platform functionality, APIs, integrations, and data workflows
• Collaborated with customers and internal stakeholders to understand reporting, analytics, and operational workflow needs across public safety agencies
• Worked on new configurable forms and workflow experiences that improve data collection and operational efficiency
• Prioritized and refined product requirements and backlog items based on customer feedback, technical constraints, and business priorities
• Collaborated with go-to-market, sales, and services teams to support launches, customer adoption, and implementation planning
• Helped define product requirements for AI-enabled insights, automation, and workflow enhancements across the platform
• Balanced delivery of new platform capabilities with the operational work required to improve system reliability, usability, and scalability

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