Technical Customer Success

• Partner with the Customer Success organization to deliver a world-class, white-glove customer experience
• Own the technical success of a portfolio of strategic customers, serving as a trusted advisor across onboarding, implementation, and adoption
• Manage and resolve support requests from simple to highly complex, acting as the primary escalation point for high-impact customer issues
• Proactively identify risks to customer health and drive mitigation plans to reduce time to value
• Lead complex implementations from technical discovery through production rollout
• Guide customers in deploying, troubleshooting, and optimizing integrations such as Cloud Connectors, Splunk, Jira, and ServiceNow
• Translate customer business and security objectives into scalable technical solutions
• Represent the customer perspective by identifying trends and sharing actionable feedback with Product and Engineering
• Help define success metrics and feedback loops for new product launches
• Mentor CSEs and contribute to evolving internal processes, runbooks, and support standards
• Serve as a subject matter expert and escalation resource for complex technical challenges

Senior Customer Success Engineer, EMEA

• Redefine Customer Success with high-impact strategies
• Serve as lead technical advisor to enterprise accounts
• Architect scalable security solutions in complex environments
• Guide enterprises on intelligent agents and automated security frameworks
• Champion predictive analytics and operational metrics to mitigate risks

Senior Customer Success Engineer – Prisma AIRS

• Manage a portfolio of ±45 creators who need deeper technical partnership -primarily US-based (so yes, EST/PST is part of your rhythm).
• Troubleshooting complex platform configurations
• Reviewing integrations and automation logic
• Advising on backend setup to support scale
• Diagnosing root causes behind feature friction
• Guiding creators through technical implementation decisions
• Partnering with Product on advanced use cases
• Translating technical possibilities into clear action
• Escalating technical blockers with structured documentation
• Ensuring adoption of SDK updates or platform changes
• Run technical launch-readiness reviews
• Review crash logs and performance signals
• Identifying recurring friction patterns across portfolios
• Escalating true platform issues with clarity and context
• Validate new feature releases before wider rollout
• Monitor compliance updates from Apple & Google
• Documenting technical best practices
• Improving implementation playbooks
• Supporting expansion conversations with technical credibility
• Partnering cross-functionally with Product & Engineering to strengthen platform reliability

Technical Customer Success Manager – Creator Economy

• Own technical solution design for Enterprise customers: from scoping integrations and data workflows through to working implementations that enable full platform value.
• Partner with Customer Success Managers (CSMs) to build implementation plans that accelerate time-to-value for managed accounts.
• Work alongside Account Executives (AEs) during pre-sales to communicate technical platform capabilities (APIs, security architecture, and cloud integrations) and resolve technical blockers in the sales cycle.
• Act as a technical bridge between GTM and PDE, capturing and routing customer integration feedback that shapes the product roadmap.
• Build lightweight technical solutions (scripts, automations) that extend platform capability for specific customer use cases.
• Advise customers on integration architecture: how to connect SafetyCulture to their existing systems effectively and sustainably.
• Partner with the API and Integrations Engineering team to resolve complex customer requirements and advocate for platform improvements that benefit the broader customer base.

Customer Success Engineer

• Provide engineering assistance for customer onboardings, including requirements workshops, solution design, configuration, and go-live support
• Provide L2/L3 technical support, taking full ownership of complex support cases through to resolution
• Troubleshoot and resolve technical issues across SaaS platforms and on-premises deployments, collaborating with development and cloud operations teams where needed
• Deliver technical documentation including high-level designs, network diagrams, test plans, and knowledge base articles
• Conduct customer and partner training sessions to maximise platform adoption and value
• Collaborate with sales and customer success teams to understand customer needs and drive positive outcomes
• Feed product insights and customer feedback back to product teams to influence the roadmap
• Support and mentor junior team members, reviewing their work and contributing to team capability

Technical Customer Success jobs in United Kingdom

See all jobs on JobTailor

Senior Customer Success Engineer, EMEA

Senior Customer Success Engineer – Prisma AIRS

Technical Customer Success Manager – Creator Economy

Customer Success Engineer

Customer Success Engineer