Technical Account Manager

• Ownership of the relationship and understanding of the strategy
• Own the day to day relationship with the Partner
• Understand, manage and track Partner’s business goals
• Shared ownership of project milestones

Global Account Manager – Technology Partnerships

• Manage end-to-end technical relationships with 1st and 2nd tier partners
• Take full ownership of technical escalations, identifying and resolving issues
• Champion our partners needs while collaborating with product and development teams
• Become a trusted expert with our APIs and products
• Streamline technical workflows and coordinate across departments
• Create clear, concise communication resources tailored to partner needs

• Own Delivery engagement from ‘Initiation’ through ‘Launch’ to ‘Run’ of financial products
• Own the technical relationship with clients, advising them on product capabilities and best practices for product success
• Drive end-to-end project delivery for client implementations - building and managing delivery plans, tracking milestones, risks, and dependencies across client, Boxed, and NatWest estates
• Collaborate closely with internal Delivery Management, Product, Engineering, Operations, Risk/Compliance, and supporting teams to resolve issues and unblock progress
• Translate business needs into technical requirements - leading on technical design discussions with clients, understanding their proposition, and mapping requirements to our APIs and services
• Partner with Product and Engineering to influence the future roadmap based on client needs
• Set up and running governance frameworks, including regular status updates, steering committees, and escalation pathways - ensuring delivery against client expectations
• Own and manage the standardised delivery and performance client reporting, alongside providing regular reporting to internal stakeholders

• Manage and lead a team of deep pension specialists, ensuring clear objectives, performance management, and professional development to deliver high-quality outcomes.
• Direct and coordinate routine maintenance and defect remediation activities to safeguard accuracy and functionality of Excel calculators.
• Lead evaluations of the robustness and compliance of calculation tools, identifying emerging risks and informing mitigation strategies.
• Drive the development and implementation of an improvement roadmap for Excel-based calculators, embedding best practices and fostering innovation.
• Personally lead compliance activities around legislation in the sphere of: Public Service Pensions legislation; HMRC tax rules (Annual Allowance, Lifetime Allowance); The Pensions Regulator expectations; Audit and internal control frameworks.
• Implement and oversee a structured release process to guarantee that only approved and accurate versions of Excel calculators are deployed.

Technical Services Manager

• Serve as a consistent weekly touchpoint for the client, managing day-to-day business-as-usual (BAU) activities and ensuring timely execution through personal ownership, internal collaboration, and effective use of available resources.
• Develop and oversee channel implementation strategies that align with channel technical requirements and Rithum's platform capabilities.
• Drive tactical execution strategies across the Rithum platform, including operational workflows and commercial levers such as repricing, promotional planning, and algorithmic optimization to enhance visibility and maximize revenue conversion.
• Conduct technical reviews, identifying areas for optimization and offering forward-looking recommendations aligned to client goals.
• Act as a trusted technical advisor, helping clients overcome obstacles and achieve value realization through effective use of Rithum’s solutions.
• Own the resolution of complex technical issues in collaboration with Product, Engineering, and Client Success Enginering teams.
• Bridge communication between client technical teams and Rithum’s internal teams to ensure mutual understanding and streamlined execution.
• Support technical roadmap planning, feature adoption, and product feedback loops with strategic clients.
• Maintain deep knowledge of platform functionality, data flows, and emerging capabilities.

• Handle support escalations as the primary point of contact for complex issues
• Work closely with the support team to maintain awareness of your clients' overall ticket pipeline in ServiceNow (SNOW)
• Track and follow through on high-priority issues to ensure the timely delivery of sensitive changes
• Proactively inform clients when critical fixes or updates are available
• Own the technical client relationship end-to-end, working hand-in-hand with the TT Service Manager who is responsible for the overall client relationship
• Focus on the technical client relationship and serve as the primary liaison for Client Clearing contacts
• Ensure a clear understanding of the client's technical goals, infrastructure, data flows, and business needs
• Host and attend regular conference calls on projects, on-boarding, and ongoing issues
• Perform regular client status reviews and follow up on outstanding items
• On-board new clients and deliver training
• Perform software deliveries and prepare upgrade procedures for deployed solution
• Create technical specifications for changes or new modules
• Validate deliverables from a functional perspective—does it meet the client's original requirements?
• You are accountable for what goes out to the client: nothing is delivered without your validation
• Demo features to clients before delivery when significant changes are involved
• Work with the TT Exchange connectivity team to coordinate with exchanges and third parties at the start of projects - negotiate test environments, obtain credentials and documentation
• Manage timelines across multiple external parties (exchanges, infrastructure teams, developers)
• Negotiate alternatives when standard prerequisites are not available (e.g. client-provided connectivity)
• Raise development requests through the appropriate channels
• Track proposals and ensure all client requests are properly captured and followed up

Technical Account Manager – TAM

• Building and maintaining strong relationships with clients, acting as their primary point of contact for day-to-day queries and requests
• Attending client meetings (in person and virtually) to review service delivery, understand business needs, and ensure we are consistently delivering on our promises
• Assisting clients with Microsoft 365 queries and helping them get the most from their technology
• Responding to client requests for new products and services, working with our engineering team to deliver the right solutions
• Collaborating with our Sales and Marketing departments to keep clients informed of the latest technologies that can benefit their business
• Identifying opportunities to add value for clients and flagging these internally
• Supporting the Technical Account Manager with account reviews, documentation, and client communications
• Being a positive, energetic presence, both with clients and within the Texaport team

Junior Technical Account Manager

• Provide high-quality guidance and mentorship on enterprise-level architecture, configuration, and data governance in Splunk Enterprise and Splunk Cloud environments to ensure optimal system performance.
• Execute strategic adoption activities, including regular meetings and documentation, to demonstrate valuable, measurable outcomes to our customers.
• Design and prioritize solutions that address scalability, performance, integration, and technical debt to optimize customer workloads.
• Build outcome-focused assessments to drive cost reduction, mitigate risks, and improve overall operational efficiency.
• Assist customers with capacity and upgrade planning to ensure complete readiness for key events and major projects.
• Serve as the dedicated point of contact for adoption, enablement, and technical escalations to streamline the customer experience.
• Monitor and lead interactions with technical support teams to resolve high-priority cases quickly and prevent future incidents.
• Collaborate continuously with Customer Success Managers, Sales teams, and Professional Services to align on comprehensive account strategies.
• Contribute to team scaling by building repeatable processes, developing collateral, and implementing new tools to improve our internal workflows.
• Drive high customer satisfaction (CSAT) by identifying success stories and uncovering opportunities for product upsell and expansion.

Technical Account Manager – Splunk Platform

• Works alongside the Senior Sales Managers (High Risk) as we grow the merchant/partner portfolio across game of skill.
• Proactively ensure merchant/partner go live and onboarding experiences are low friction and speedy through clearly documented process, training, and ongoing support throughout the go live process;
• Monitor the ongoing performance of the game of skill merchant/partner accounts portfolio to ensure we proactively identify problems early and act as the trusted partner
• Co-ordinate with the other teams across DNA to help resolve customer queries and problems, and ensure process improvements that support game of skill revenue growth are implemented internally
• Provide structured performance reporting to Game of Skill Merchants and Partners
• Ensure new product releases or improvement to processes are communicated and trained to the game of skill estate
• Be on hand to provide ad hoc support and guidance for merchant and partner queries.
• Ensure support tickets are resolved in a timely manner and within SLA

Technical Account Manager jobs in United Kingdom

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Global Account Manager – Technology Partnerships

Technical Account Manager

Technical Account Manager

Technical Services Manager

Technical Account Manager

Technical Account Manager – TAM

Junior Technical Account Manager

Technical Account Manager – Splunk Platform

Technical Account Manager