Technical Account Manager

• Provide high-quality guidance and mentorship on enterprise-level architecture, configuration, and data governance in Splunk Enterprise and Splunk Cloud environments to ensure optimal system performance.
• Execute strategic adoption activities, including regular meetings and documentation, to demonstrate valuable, measurable outcomes to our customers.
• Design and prioritize solutions that address scalability, performance, integration, and technical debt to optimize customer workloads.
• Build outcome-focused assessments to drive cost reduction, mitigate risks, and improve overall operational efficiency.
• Assist customers with capacity and upgrade planning to ensure complete readiness for key events and major projects.
• Serve as the dedicated point of contact for adoption, enablement, and technical escalations to streamline the customer experience.
• Monitor and lead interactions with technical support teams to resolve high-priority cases quickly and prevent future incidents.
• Collaborate continuously with Customer Success Managers, Sales teams, and Professional Services to align on comprehensive account strategies.
• Contribute to team scaling by building repeatable processes, developing collateral, and implementing new tools to improve our internal workflows.
• Drive high customer satisfaction (CSAT) by identifying success stories and uncovering opportunities for product upsell and expansion.

Technical Account Manager – Splunk Platform

• Works alongside the Senior Sales Managers (High Risk) as we grow the merchant/partner portfolio across game of skill.
• Proactively ensure merchant/partner go live and onboarding experiences are low friction and speedy through clearly documented process, training, and ongoing support throughout the go live process;
• Monitor the ongoing performance of the game of skill merchant/partner accounts portfolio to ensure we proactively identify problems early and act as the trusted partner
• Co-ordinate with the other teams across DNA to help resolve customer queries and problems, and ensure process improvements that support game of skill revenue growth are implemented internally
• Provide structured performance reporting to Game of Skill Merchants and Partners
• Ensure new product releases or improvement to processes are communicated and trained to the game of skill estate
• Be on hand to provide ad hoc support and guidance for merchant and partner queries.
• Ensure support tickets are resolved in a timely manner and within SLA

• As a Technical Account Manager, your mission at Marqeta will be to serve as a trusted technical and payments advisor for several strategically important customers, managing all technical aspects of Marqeta’s relationship with them throughout the customer life cycle.
• You will be on the front line communicating directly with customers while collaborating cross-functionally internally to win new business, increase current business value with existing customers, and strengthen customer relationships.
• You will build expertise by learning from the Solutions Engineering, Product and Technology teams who develop and know the platform and solutions. In return, you will deliver critical customer feedback to help shape the roadmap and refine our offerings.
• Your fellow Marqetans will rely on you to ensure the key technical influencers at our customers and prospects deeply understand our technology, its strategic advantages, and how to quickly get integrated and live.
• Your customers will rely on you to solve both near-term technical problems and their long-term money movement vision.
• Over time, you’ll be able to zoom out to see the bigger picture, and identify downstream impacts or “gotchas” before they occur. As you learn, you’ll document your findings to train others and create standards that can be repeated across the team and organisation.
• You’ll regularly attend product and engineering meetings, providing insight and guidance as the “voice of the customer” to those teams. Your work across teams and with a diverse array of customers will afford you unparalleled insights into how Marqeta is enabling customers, the evolution of the competitive landscape, and where and what we should build to remain on the cutting edge of the payments ecosystem.

• Lead structured discovery sessions with engineering and simulation teams to identify where Neural Concept can create the most impact
• Define use cases with clear success criteria, scoping, and business justification
• Monitor usage and engagement, identify risks early, and lead expansion motions alongside Account Executives
• Facilitate structured onboarding, technical deep-dives, and hands-on workshops to drive adoption and utilisation
• Capture product feedback, usability issues, and feature requests
• Report customer health, adoption milestones, and value realisation
• Present outcomes to engineering leaders and steering committees

• Act as the technical owner for a portfolio of customers integrating and scaling on Airwallex’s platforms (APIs, SDKs and system integrations), with a solid understanding of complex technical architectures.
• Build deep, hands‑on expertise in Airwallex’s payment, treasury, issuing and embedded finance products, advising customers on best‑practice integration patterns and optimisation opportunities.
• Diagnose and resolve complex technical and operational challenges across the stack, coordinating with Commercial, Engineering, Product and Compliance teams to drive timely, high‑quality outcomes.
• Serve as a strategic technical partner for enterprise clients: understand their roadmap and priorities, align Airwallex solutions to their goals, and proactively manage the post‑sale relationship to drive adoption, growth and retention.
• Plan and lead regular business and technical reviews (e.g. QBRs) with the commercial owner, surfacing insights on performance, risks and opportunities – and turning them into clear action plans.
• Own technical escalations for your accounts, providing calm, structured leadership through incidents and ensuring clear, executive‑ready communication throughout.
• Partner closely with Account Executives and Account Managers to identify and shape expansion opportunities (upsell and cross‑sell), contributing technical insight into account plans and commercial proposals.
• Use product usage data, commercial metrics and client health indicators to monitor account health, prioritise initiatives, and recommend strategies that improve outcomes for both customers and Airwallex.
• Stay current on the European payments and fintech landscape (including regulations such as PSD2 and local market nuances) and translate that knowledge into practical guidance for customers.
• Communicate complex technical concepts clearly and confidently to both technical and non‑technical stakeholders, adapting your style across cultures and audiences.

Senior Technical Account Manager

• Conduct the technical operations for our clients;
• Coordination of all technical issues with regards to online campaign launching and running process;
• Support technical integration between rtb.com and client’s e-commerce platform;
• Work closely with sales teams to deliver high standards of customer service;
• Monitor and analyze the effectiveness of online campaigns;
• Propose optimization solutions for processes in order to achieve both internal and external goals.

• Bridge the gap between clients and technical teams
• Ensure customers receive exceptional service and support
• Understand client requirements and translate into actionable insights
• Lead onboarding processes and conduct training sessions
• Serve as the primary point of contact for technical inquiries
• Collaborate with cross-functional teams to identify opportunities for improvement

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