Junior Technical Account Manager

Texaport

Junior Technical Account Manager at Texaport maintaining client relationships and assisting with technology queries. Working in a dynamic environment to deliver excellent service to clients.

Posted 6/14/2026full-timeEdinburgh • 🇬🇧 United KingdomJunior💰 £26,500 - £32,000 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Building and maintaining strong relationships with clients, acting as their primary point of contact for day-to-day queries and requests
Attending client meetings (in person and virtually) to review service delivery, understand business needs, and ensure we are consistently delivering on our promises
Assisting clients with Microsoft 365 queries and helping them get the most from their technology
Responding to client requests for new products and services, working with our engineering team to deliver the right solutions
Collaborating with our Sales and Marketing departments to keep clients informed of the latest technologies that can benefit their business
Identifying opportunities to add value for clients and flagging these internally
Supporting the Technical Account Manager with account reviews, documentation, and client communications
Being a positive, energetic presence, both with clients and within the Texaport team

Requirements

What you’ll need

An outgoing, personable individual who genuinely enjoys talking to people and building relationships
Strong interpersonal and communication skills, both written and verbal
An interest in IT, or prior experience in an IT support or customer-facing technical role
A problem-solving mindset and the ability to stay calm and helpful under pressure
Curiosity and enthusiasm for learning about technology and how it helps businesses
Excellent organisational skills and attention to detail
The confidence to engage with clients at all levels, from end users to senior stakeholders
A collaborative team player who is also comfortable working independently
Desirable (But Not Essential) Hands-on experience with Microsoft 365 or similar cloud platforms
Previous experience in an MSP or technology services environment
Exposure to account management, customer success, or service delivery roles

Benefits

Comp & perks

A supportive, collaborative team where your growth is actively invested in
Real variety, no two days the same
A clear development path with mentorship from experienced colleagues
A company culture built around people, whether that is our clients or our team

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT supportcustomer-facing technical roleaccount managementcustomer successservice delivery

Soft Skills

interpersonal skillscommunication skillsproblem-solvingorganisational skillsattention to detailcollaborativeindependentpositive attitudeenergetic presence