Texaport

IT Support

• Provide advanced technical support to clients, acting as an escalation point for the IT support team.
• Design, implement, and manage IT infrastructure projects (cloud migrations, network deployments, security enhancements, etc.).
• Support and maintain Microsoft 365, Azure, and other cloud platforms.
• Configure, manage, and troubleshoot Windows Server, Active Directory, and related systems.
• Ensure robust security practices are applied across client environments, including monitoring, patching, and compliance support.
• Lead client onboarding and infrastructure upgrade projects, ensuring seamless delivery.
• Mentor and support junior engineers, encouraging knowledge-sharing and professional development.
• Collaborate with the Service Desk Manager to improve processes and enhance service delivery.
• Document technical solutions, systems, and processes in line with best practices.
• Build strong client relationships, acting as a trusted technical advisor.

Senior IT Engineer

Consultant

• Act as a trusted advisor and technical strategist guiding multinational organisations through complex modernisation programmes
• Define global IT strategies covering cloud adoption, licensing optimisation, infrastructure redesign, connectivity improvements, and security controls
• Develop clear, actionable roadmaps for multi-region organisations transitioning toward modern, resilient, and scalable technology platforms
• Identify where digital tools, automation, and modern platforms can streamline operations and reduce global IT costs
• Perform in-depth audits of global IT estates, identifying inefficiencies, risks, and opportunities for improvement
• Conduct assessments of cybersecurity posture across global systems, networks, and user environments
• Recommend improvements aligned with international security standards and regulatory obligations

Senior IT Transformation Consultant

Support Engineer

• Respond to requests for technical assistance via ticket
• Diagnose and resolve technical hardware and software issues
• Administer help desk software
• Maintain a high level of customer service for all queries
• Create and update documentation for FAQs and user guides
• Track and route problems and requests, documenting resolutions

IT Support Analyst

• Respond to technical support requests via ticketing system or in person
• Diagnose and resolve hardware and software technical issues
• Take ownership of user requests, track progress, and maintain clear communication
• Record all interactions with the service desk
• Maintain a high level of customer service

Cloud Engineer

• Design, implement, and maintain Microsoft cloud solutions with a focus on security and compliance
• Serve as a technical escalation point for junior engineers, providing guidance and mentorship
• Act as Project Engineer, overseeing delivery and ensuring milestones are met
• Engage directly with clients to understand requirements and deliver tailored solutions
• Support pre-sales activities, including solution design, presentations, and technical validation
• Collaborate with cross-functional teams to ensure seamless project execution