Technical Account Manager

Rithum

Technical Account Manager delivering strategic technical guidance to enterprise clients at Rithum. Collaborating with Client Success Managers to optimize platform solutions for business objectives.

Posted 6/18/2026full-timeRemote • 🇬🇧 United KingdomJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Serve as a consistent weekly touchpoint for the client, managing day-to-day business-as-usual (BAU) activities and ensuring timely execution through personal ownership, internal collaboration, and effective use of available resources.
Develop and oversee channel implementation strategies that align with channel technical requirements and Rithum's platform capabilities.
Drive tactical execution strategies across the Rithum platform, including operational workflows and commercial levers such as repricing, promotional planning, and algorithmic optimization to enhance visibility and maximize revenue conversion.
Conduct technical reviews, identifying areas for optimization and offering forward-looking recommendations aligned to client goals.
Act as a trusted technical advisor, helping clients overcome obstacles and achieve value realization through effective use of Rithum’s solutions.
Own the resolution of complex technical issues in collaboration with Product, Engineering, and Client Success Enginering teams.
Bridge communication between client technical teams and Rithum’s internal teams to ensure mutual understanding and streamlined execution.
Support technical roadmap planning, feature adoption, and product feedback loops with strategic clients.
Maintain deep knowledge of platform functionality, data flows, and emerging capabilities.

Requirements

What you’ll need

2+ years of experience in technical account management, implementation, solutions engineering, or e-commerce within a B2B SaaS environment, or in a marketplace role with a brand or retailer.
Proven experience supporting enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimization.
Strong proficiency using Excel
Foundational understanding of channel requirements, data mapping, and feed architecture.
Demonstrated ability to manage technical projects and communicate effectively with technical and non-technical stakeholders.
Demonstrated proficiency with Microsoft Copilot and comfort leveraging AI‐driven tools within daily workflows, with an ongoing interest in emerging technologies.
Proficiency in platforms such as Salesforce, JIRA, or similar workflow/project tracking tools.
Excellent problem-solving skills, with a focus on root cause analysis and resolution.
Strong verbal and written communication skills.

Benefits

Comp & perks

Enhanced Private Medical Insurance and a Health Cash Back Plan
Life insurance & disability benefits
Pension plan with 4% Company match
Competitive time off package with 25 Days of PTO, 8 Company-paid Holidays, 2 paid floating holidays (new in 2026!), 10 paid sick days, 2 Wellness days and 1 Paid Volunteer Day
£45/month Remote work stipend for internet
Access to tools to support your wellbeing such as the Calm App and an Employee Assistance Program
Professional development stipend and learning and development offerings to help you build the skills and connections you need to move forward in your career
Charitable contribution match per team member

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical account managementimplementationsolutions engineeringe-commerceplatform integrationdata mappingfeed architectureproblem-solvingroot cause analysisalgorithmic optimization

Soft Skills

communicationcollaborationownershipclient managementstrategic thinkingtechnical advisoryproject managementadaptabilitystakeholder engagementanalytical thinking