Technical Account Manager – TAM

Trading Technologies

Technical Account Manager managing client relationships and technical deliveries at Trading Technologies. Bridging client expectations with technical solutions in post-trade services.

Posted 6/15/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

ATS Keywords

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Hard Skills

SQLnetwork diagnosticssoftware deploymentupgrade procedurestechnical specificationsbusiness requirements captureacceptance criteria agreementexchange connectivityFIX protocolmarket gateways

Soft Skills

strong communicationclient relationship managementexpectation managementautonomyproactive problem-solvingorganizational disciplinecoordination between teamstrust buildingprogress drivingminimal oversight

Tools & Technologies

ServiceNowJiraticketing systems

Industry Keywords

post-trade workflowsclearing workflowsfinancial market infrastructureclient onboardingtechnical client relationshipsensitive changesclient status reviewsproject managementexternal parties coordinationtimelines management

Tech Stack

Tools & technologies

ServiceNowSQL

About the role

Key responsibilities & impact

Handle support escalations as the primary point of contact for complex issues
Work closely with the support team to maintain awareness of your clients' overall ticket pipeline in ServiceNow (SNOW)
Track and follow through on high-priority issues to ensure the timely delivery of sensitive changes
Proactively inform clients when critical fixes or updates are available
Own the technical client relationship end-to-end, working hand-in-hand with the TT Service Manager who is responsible for the overall client relationship
Focus on the technical client relationship and serve as the primary liaison for Client Clearing contacts
Ensure a clear understanding of the client's technical goals, infrastructure, data flows, and business needs
Host and attend regular conference calls on projects, on-boarding, and ongoing issues
Perform regular client status reviews and follow up on outstanding items
On-board new clients and deliver training
Perform software deliveries and prepare upgrade procedures for deployed solution
Create technical specifications for changes or new modules
Validate deliverables from a functional perspective—does it meet the client's original requirements?
You are accountable for what goes out to the client: nothing is delivered without your validation
Demo features to clients before delivery when significant changes are involved
Work with the TT Exchange connectivity team to coordinate with exchanges and third parties at the start of projects - negotiate test environments, obtain credentials and documentation
Manage timelines across multiple external parties (exchanges, infrastructure teams, developers)
Negotiate alternatives when standard prerequisites are not available (e.g. client-provided connectivity)
Raise development requests through the appropriate channels
Track proposals and ensure all client requests are properly captured and followed up

Requirements

What you’ll need

Understanding of post-trade / clearing workflows and financial market infrastructure
SQL fundamentals: ability to write basic queries for database updates and custom module configuration
Basic networking: able to perform diagnostics (ping, telnet), understand NAT (IPs in logs vs. actual addresses), and have awareness of firewall rules
Comfortable working with software deployments and upgrade procedures
Strong communication skills managing expectations, running calls, being a trusted point of contact.
Ability to drive progress with exchanges and third parties without having authority over their timelines
Comprehensive expertise in coordinating between technical teams and business stakeholders
Track record of managing 10 to 20 demanding clients, managing their expectations, with minimal escalations and oversight
Significant expertise in capturing business requirements and agreeing on acceptance criteria with clients.
Organisational discipline - maintaining structured workflows and consistent follow-ups across multiple clients simultaneously
Autonomy: able to own a portfolio of clients end-to-end with minimal oversight
Proactive: not waiting for problems to surface, anticipating client needs
Familiarity with exchange connectivity (FIX protocol, market gateways)
Experience with ServiceNow, Jira, or similar ticketing systems

Benefits

Comp & perks

Medical, Dental, and Vision coverage
Group Life (GTL) and Group Income Protection (GIP) schemes
Pension contributions
Enjoy the best of both worlds: the energy and collaboration of in-person work, combined with the convenience and focus of remote days. This is a hybrid position requiring three days of in-office collaboration per week, with the flexibility to work remotely for the remaining two days. Our hybrid model is designed to balance individual flexibility with the benefits of in-person collaboration, enhanced team cohesion, spontaneous innovation, hands-on mentorship opportunities and strengthens our company culture.
25 days of Paid Time Off (PTO) per year, with the option to roll over unused days.
One dedicated day per year for volunteering.
Two professional development days per year to allow uninterrupted professional development.
An additional PTO day added during milestone anniversary years.
Robust paid holiday schedule with early dismissal.
Generous parental leave for all parents (including adoptive parents).
Budget for tech accessories, including monitors, headphones, keyboards, and other office equipment.
Milestone anniversary bonuses.
Subsidy contributions toward gym memberships and health/wellness initiatives (including discounted healthcare premiums, healthy meal delivery programs, or smoking cessation support).
Forward-thinking, culture-based organization with collaborative teams that promote diversity and inclusion.