Technical Account Manager

• Become one of our foremost product experts, with deep knowledge across the Highspot platform and its integrations.
• Serve as the primary technical point of contact for mid to upper market customers, understanding their business goals, technical environments, and adoption challenges.
• Provide proactive technical guidance and best-practice recommendations, including how to leverage AI-powered features and workflows, as well as automation capabilities.
• Help customers interpret platform analytics - usage trends, adoption metrics, and health scores - and translate those insights into clear business outcomes and ROI narratives.
• Partner closely with CSMs, Account Executives, Implementation Managers, Support, and Product & Engineering to drive customer retention and expansion.
• Lead regular customer meetings with progress updates, strategic counsel, and actionable next steps.
• Identify opportunities for product enhancement and process improvement based on customer feedback and usage patterns.
• Manage customer expectations and deliverables through clear communication and stakeholder alignment.

Senior Technical Account Manager

• Provide product and technical support for assigned accounts
• Identify and develop potential new business opportunities
• Convey customer requirements to Product Management, Marketing, and Engineering teams
• Provide functional and technical support to customers
• Respond to customer questions on technical and business related issues
• Deliver high-level and detailed sales presentations
• Responsible for attending conferences and seminars

• Establish and maintain working relationships with customers as technical advisor
• Activities including customer interactions, internal alignment with Customer Success Manager (CSM) and Technical Adoption Specialist (TAS) in executing activities in customer success plans and ensuring best in class Customer Technical Success experience
• Priority handling and escalation of critical issues and monitoring of service level compliance
• Technical assistance and recommendations for Enterprise Customers based on data analytics
• Taking a problem management approach, find opportunities for improvement initiatives
• Partner with customer’s IT and design groups to ensure successful and efficient installation, licensing, and performance of Autodesk cloud and desktop applications
• Manage delivery of coaching sessions from the customer success plan to increase adoption and customer success plan
• Delivering proactive customer engagement through regular support case reviews, assessment of software performance, and alignment of technical insights with customer objectives
• Responsible for key event management (e.g. major upgrades)

• Manage the relationship with Small and Medium Enterprise customers
• Ensure customer satisfaction and handle inquiries
• Responsible for renewing and upselling client base quarterly
• Perform technical checkups and gather customer feedback
• Deliver customer insights to internal teams

Technical Account Manager, SME

• Lead technical innovation and process optimization for a large-scale dairy/nutrition manufacturing operation
• Own the commercialization of new products
• Drive plant performance improvements
• Serve as a key technical leader across Operations, Engineering, Quality, and R&D
• Partner with plant leadership to prioritize high-impact technical projects
• Execute plant trials, validation, and startup activities
• Ensure successful transfer of new products, processes, and equipment into operations
• Support co-manufacturing partners with technical expertise
• Drive continuous improvement initiatives and build a culture of accountability

Technical Account Manager jobs in Missouri

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Senior Technical Account Manager

Technical Account Manager

Senior Technical Account Manager

Technical Account Manager, SME

Senior Manager, Food Process Engineer – Technical Services Manager