Technical Account Manager

• Manage the relationship with Small and Medium Enterprise customers
• Ensure customer satisfaction and handle inquiries
• Responsible for renewing and upselling client base quarterly
• Perform technical checkups and gather customer feedback
• Deliver customer insights to internal teams

Technical Account Manager, SME

• Lead technical innovation and process optimization for a large-scale dairy/nutrition manufacturing operation
• Own the commercialization of new products
• Drive plant performance improvements
• Serve as a key technical leader across Operations, Engineering, Quality, and R&D
• Partner with plant leadership to prioritize high-impact technical projects
• Execute plant trials, validation, and startup activities
• Ensure successful transfer of new products, processes, and equipment into operations
• Support co-manufacturing partners with technical expertise
• Drive continuous improvement initiatives and build a culture of accountability

Senior Manager, Food Process Engineer – Technical Services Manager

• Lead enterprise onboarding sessions and technical discovery with full accountability for outcomes
• Configure the CommandLink ITSM platform: services, workflows, automation rules, escalation policies, and reporting
• Design and implement alerting and monitoring policies aligned to SLAs/SLOs
• Own integrations with external ITSM systems (ServiceNow, Jira, Freshservice) via APIs/webhooks
• Act as the primary technical owner for assigned enterprise accounts — accountable for adoption, satisfaction, and technical success
• Guide customers in adopting ITSM workflows, monitoring, and AIOps capabilities
• Run QBRs and proactively deliver improvement plans, not just recommendations
• Troubleshoot and resolve workflow, alerting, and integration issues with urgency and precision
• Join customer-facing sales calls as the technical authority on ITSM, monitoring, and workflow automation
• Collaborate with sales engineers to design solutions and ensure requirements are fully addressed
• Deliver platform demos that clearly showcase execution-ready solutions
• Takes on additional responsibilities and projects as needed to support the success of the team and organization.

• Guide customers through onboarding and implementation by coordinating with delivery teams.
• Drive adoption, overall health, value realization, and renewal readiness, serving as the primary point of contact.
• Build trust and develop strong, multi-threaded relationships across business and technical stakeholders to drive mutual value.
• Knowledgeable of key product use cases and expected outcomes— to guide customers toward best-practice adoption.
• Proactively maintain an accurate rolling 4-quarter outlook of attrition forecast and manage customer health.
• Actively engage with customers to calculate ROI derived from Adobe solutions (Productivity and Business Value).
• Identify expansion opportunities through product-usage insights, evolving customer needs, and cross-sell alignment.

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Technical Account Manager, SME

Senior Manager, Food Process Engineer – Technical Services Manager

Technical Account Manager

Enterprise Solutions Account Manager