Senior Technical Account Manager

Autodesk

Technical Account Manager ensuring enterprise customer technical success with Autodesk cloud services and consulting. Establishing relationships and managing critical issue resolution for customer satisfaction.

Posted 6/19/2026full-timeRemote • Colorado, Missouri • 🇺🇸 United StatesSenior💰 $76,000 - $136,730 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Establish and maintain working relationships with customers as technical advisor
Activities including customer interactions, internal alignment with Customer Success Manager (CSM) and Technical Adoption Specialist (TAS) in executing activities in customer success plans and ensuring best in class Customer Technical Success experience
Priority handling and escalation of critical issues and monitoring of service level compliance
Technical assistance and recommendations for Enterprise Customers based on data analytics
Taking a problem management approach, find opportunities for improvement initiatives
Partner with customer’s IT and design groups to ensure successful and efficient installation, licensing, and performance of Autodesk cloud and desktop applications
Manage delivery of coaching sessions from the customer success plan to increase adoption and customer success plan
Delivering proactive customer engagement through regular support case reviews, assessment of software performance, and alignment of technical insights with customer objectives
Responsible for key event management (e.g. major upgrades)

Requirements

What you’ll need

Bachelor's degree or equivalent experience in Architectural, Civil or Construction Engineering
Minimum 5 years' experience in using or supporting Autodesk cloud services (Forma, previously Autodesk Construction Cloud, in particular) for large enterprise clients in a professional services role
Strong analytical skills and experience working and troubleshooting in enterprise environment
Expert knowledge in workflows and data exchange
Experience in delivering on presentations
Able to manage several projects at a time, setting the right priorities

Benefits

Comp & perks

Health and financial benefits
Time away and everyday wellness

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analyticsproblem managementworkflowsdata exchangeproject managementtechnical assistancecustomer success planningcoachingpresentation deliveryservice level compliance

Soft Skills

analytical skillscustomer engagementrelationship buildingprioritizationcommunicationcollaborationproblem-solvingadaptabilitytime managementcritical thinking

Certifications

Bachelor's degree in Architectural EngineeringBachelor's degree in Civil EngineeringBachelor's degree in Construction Engineering