Technical Account Manager

• Responsible for increasing Thryv’s penetration to the existing client base
• Increasing client engagement with existing software clients
• Growing the SaaS client base through new sales
• Contacts assigned clients and presents opportunities for additional sales and/or extended usage based on client needs
• Identifies and secures new SaaS clients by leveraging self-generated prospecting and company-initiated prospecting programs.
• Executes all defined operational processes and requirements with excellence
• Participates in sales meetings, call calibrations, and training as needed.

Outside Software Account Representative

• Own the post-sales support experience for Cloudflare’s largest Enterprise customers, ensuring smooth operations and proactive technical guidance.
• Manage support interactions, troubleshoot issues, drive escalations, and advocate for customer needs.
• Act as an architectural governance partner, continuously mapping customer environments against industry best practices and Cloudflare's Well-Architected framework.
• Proactively identify security gaps, single points of failure, and performance bottlenecks to prevent incidents.
• Work closely with Customer Success, Account Teams, Product, Engineering, and Customer Support to align technical solutions with customer roadmaps.
• Focus on optimizing customer Cloudflare configurations for reliability and security of network infrastructure.

Senior Technical Account Manager

• Establish and maintain working relationships with customers as technical advisor
• Activities including customer interactions, internal alignment with Customer Success Manager (CSM) and Technical Adoption Specialist (TAS) in executing activities in customer success plans and ensuring best in class Customer Technical Success experience
• Priority handling and escalation of critical issues and monitoring of service level compliance
• Technical assistance and recommendations for Enterprise Customers based on data analytics
• Taking a problem management approach, find opportunities for improvement initiatives
• Partner with customer’s IT and design groups to ensure successful and efficient installation, licensing, and performance of Autodesk cloud and desktop applications
• Manage delivery of coaching sessions from the customer success plan to increase adoption and customer success plan
• Delivering proactive customer engagement through regular support case reviews, assessment of software performance, and alignment of technical insights with customer objectives
• Responsible for key event management (e.g. major upgrades)

• Lead C ‑ level and senior technical stakeholder engagements, articulating complex data center concepts (power, cooling, resiliency, scalability, sustainability) in clear business and financial terms.
• Architect custom, end ‑ to ‑ end data center solutions, integrating infrastructure design, deployment strategies, operational models, and lifecycle planning tailored to each client’s requirements.
• Develop multi ‑ year data center strategies, aligned to growth forecasts, capacity planning, risk mitigation, and evolving technology platforms.
• Partner with engineering, delivery and operations teams on recommended solutions.
• Translate customer business drivers into technical requirements, and implementation plans, ensuring alignment across stakeholders.
• Prospect into existing accounts to uncover new buyers, departments, and opportunities.
• Provide value propositions and business cases that clearly demonstrate ROI, performance improvements, and risk reduction for executive audiences.

Technical Sales Account Manager

• Participate in project-level technical due diligence for new investments and loans from origination through approval and operations for renewable energy investments as well as project finance expansion within the Energy and Power verticals.
• Identify potential risk areas and key issues for additional review, and/or detailed analysis and assessment and possible mitigation approaches.
• Collaborate with other functional groups to evaluate issues and identify solutions.
• Track emerging industry issues, developments and trends in technical areas relevant to the business pipeline.
• Provide input on 3rd party technical due diligence scope and oversee activities of outside technical consultants.
• Assess technical aspects of customer’s financial models, customer/equipment experience, and customer/equipment performance.
• As needed, inspect assets being considered for financing and assets associated with existing investments.
• Produce internal written documentation relating to the findings and mitigants of technical, equipment, market, and commercial issues and communicate insights to internal parties including Credit Risk Management and Environmental Finance management.
• Assist asset management personnel in identifying, investigating and resolving equipment and portfolio performance issues.
• Establish technical policies, procedures, and training documentation for accomplishing Environmental Finance group’s tasks.
• Maintain knowledge of Project Management policies and processes by periodically leading or co-leading the underwriting, structuring, and negotiating of investments in projects that contain unique technical aspects.
• Support Asset Management technical needs and requests related to existing large portfolio of assets and incorporate asset and equipment performance experience into underwriting standards.
• Support Business Development in screening investment opportunities, evaluating the developing trends in renewable energy, and setting standards for investment in emerging technologies.
• Develop and maintain relationships with the renewable energy technical community including independent engineers, equipment suppliers, and service providers.
• Collaborate with peers, counterparties, and third-party consultants to resolve issues and negotiate solutions.
• 10% travel to perform periodic site visits, attend conferences, and customer meetings.

Environmental Finance – Engineering Technical Services Manager

• Guide customers through onboarding and implementation by coordinating with delivery teams.
• Drive adoption, overall health, value realization, and renewal readiness, serving as the primary point of contact.
• Build trust and develop strong, multi-threaded relationships across business and technical stakeholders to drive mutual value.
• Knowledgeable of key product use cases and expected outcomes to guide customers toward best-practice adoption.
• Proactively maintain an accurate rolling 4-quarter outlook of attrition forecast and maniacally manage customer health.
• Actively engage with customer to calculate ROI derived from Adobe solutions (Productivity and Business Value).
• Identify expansion opportunities through product-usage insights, evolving customer needs, and cross-sell alignment.

Technical Account Manager jobs in Colorado

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Outside Software Account Representative

Senior Technical Account Manager

Senior Technical Account Manager

Technical Sales Account Manager

Environmental Finance – Engineering Technical Services Manager

Account Manager