Technical Account Manager

• Own technical account health: diagnose automation performance issues, configure improvements, and drive resolution rates without always pulling in engineering
• Be the primary point of contact for your accounts - customers know you by name and trust that you'll bring them clarity.
• Run regular business reviews with customer stakeholders - bring data, tell the story, and drive clear next steps
• Partner with the deployment team during onboarding to ensure the handoff is clean and the account is set up to succeed
• Translate what you hear from customers into structured product feedback the team can act on

Technical Account Manager – AI Agent Deployment

• Assume the role of expert and specialist, trusted with the responsibility of managing and nurturing your designated client portfolio.
• Review impact of new features and fixes and assess those against customers organizational needs
• Assist in configuring Varicent specific solutions based on customer requirements as requested
• Generate and communicate monthly performance and support metric reports
• Analyze usage data and metrics to identify remedial actions required
• Help implement remedial actions for proactive maintenance
• Support other team members by troubleshooting errors, bugs & technical hurdles and advising on best practice for optimizations - upskilling the team in the process
• Take initiative in identifying growth opportunities
• Collaborate with our team to achieve sustainable project and product growth
• Participate in Success Planning Workshops to drive Customer Success initiatives through Customer Success Planning
• Work with internal stakeholders to review change management process and propose future state where possible

• Take ownership of customers' technical success with the UiPath Platform, being accountable for technical workstreams that drive exceptional business value.
• Proactively engage with customers, providing embedded technical advisory to mature their automation programs and expand their vision of achievable goals.
• Guide UiPath Platform infrastructure planning, installation, upgrades, and troubleshooting processes.
• Enable customer technical stakeholders on UiPath Platform best practices, tailored to their unique automation needs and constraints.
• Conduct design and code reviews for select automations to reinforce and verify best practices.
• Perform technical health checks of customer automation programs, identifying risks and opportunities for continuous improvement.
• Collaborate with UiPath Product Support and subject matter experts to resolve escalated support incidents efficiently.

• Own the post‑sale technical relationship for a portfolio of customers
• Lead onboarding and implementation, drive adoption and value realization
• Surface product feedback and act as a bridge between customers and product/engineering teams
• Deliver measurable ROI, reduce time‑to‑value, and foster long‑term renewals and expansion
• Lead technical kickoff calls and project‑manage the implementation process
• Configure integrations, data feeds, and custom workflows to meet customer needs
• Conduct regular health checks and usage reviews
• Deliver tailored training sessions and advise customers on developing human risk programs
• Partner with security leaders to integrate insights into their cybersecurity strategy
• Build business‑case analyses and ROI reports to demonstrate realized value
• Collect and synthesize customer feedback and influence product roadmap priorities
• Develop trusted advisor relationships with technical and security stakeholders
• Coordinate Quarterly Business Reviews (QBRs) to align on goals, KPIs, and success metrics

• Drive platform adoption and growth through Account Team collaboration
• Build strategic relationships with customer IT teams and internal stakeholders
• Gather feedback and contribute to product improvement initiatives
• Lead complex troubleshooting and provide proactive technical guidance
• Monitor and maintain system integrations and security configurations
• Implement risk monitoring systems and resolve technical issues
• Design and implement efficient configuration and routing strategies
• Analyze performance metrics to improve productivity and efficiency
• Identify and enable technical expansion within the customer's roadmap

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Technical Account Manager – AI Agent Deployment

Technical Account Manager

Technical Account Manager

Technical Account Manager

Technical Account Manager