Technical Account Manager

• Proactively engage and influence your customers, providing embedded technical advisory and guiding the technical maturity of their automation programs.
• Drive platform adoption and usage across your accounts.
• Provide UiPath platform infrastructure, installation and upgrade planning, guided assistance, and troubleshooting.
• Advise customers on how AI agents, LLM-powered workflows, and intelligent decisioning apply to various use cases.
• Guide customers through the transformation of existing RPA and BPA processes into agentic automation.
• Educate and enable your customers’ technical stakeholders on UiPath platform best practices.
• Conduct design and code reviews for select automations and agentic workflows.
• Perform technical health checks of your customers’ automation and agentic AI programs and environments.
• Collaborate with UiPath Product Support and other subject matter experts to manage, facilitate, communicate, and bring to positive closure escalated support incidents.
• Stay current on UiPath’s evolving agentic capabilities

Technical Account Manager – Retail, Travel, Logistics

• Meet with entrepreneurs and clients in the technology sector
• Identify issues and provide advice to entrepreneurs
• Execute marketing plan aligned with business objectives
• Analyze, negotiate, and present high-quality loan proposals
• Network within local business community to develop business relationships

Account Manager/Senior Account Manager, Technology Industry

• Become one of our foremost product experts, with deep knowledge across the Highspot platform and its integrations.
• Serve as the primary technical point of contact for mid to upper market customers, understanding their business goals, technical environments, and adoption challenges.
• Provide proactive technical guidance and best-practice recommendations, including how to leverage AI-powered features and workflows, as well as automation capabilities.
• Help customers interpret platform analytics - usage trends, adoption metrics, and health scores - and translate those insights into clear business outcomes and ROI narratives.
• Partner closely with CSMs, Account Executives, Implementation Managers, Support, and Product & Engineering to drive customer retention and expansion.
• Lead regular customer meetings with progress updates, strategic counsel, and actionable next steps.
• Identify opportunities for product enhancement and process improvement based on customer feedback and usage patterns.
• Manage customer expectations and deliverables through clear communication and stakeholder alignment.

Senior Technical Account Manager

• Lead with purpose – provide day-to-day leadership, direction, and safe deployment of Mechanical Inspectors supporting high-impact field operations
• Champion safety & performance – ensure all work is executed in alignment with Finning’s strong safety culture and operational excellence standards
• Elevate your team – build, coach, and develop a high-performing team through mentorship, feedback, and hands-on leadership at customer sites
• Be a trusted partner – collaborate with customers, Caterpillar, and internal stakeholders to diagnose issues, deliver solutions, and optimize equipment performance
• Solve what matters – lead escalation and resolution of complex product issues, using data insights to drive sustainable, long-term improvements
• Own the customer experience – build strong relationships through regular site presence, proactive support, and a solutions-first mindset
• Drive business results – support service revenue goals through effective planning, timely billing, and identifying new service opportunities
• Think ahead – forecast fleet needs, support opportunity pipelines, and align resources to maximize impact
• Collaborate without boundaries – work across teams, including partnership with the Technical Service Manager–Electrical, to deliver integrated solutions
• Innovate continuously – contribute to projects and initiatives that enhance fleet reliability, uptime, and customer outcomes

Technical Services Manager, Mechanical

• Acting as the dedicated technical advisor for customers leveraging Akamai Core Compute, Edge Compute, and Qualified Compute Partner solutions
• Developing a comprehensive understanding of customer environments, business objectives, application architectures, and workload requirements
• Creating and executing customer success plans that drive adoption, retention, business value, and long-term growth
• Advising customers on cloud compute strategies, workload placement, scalability, performance optimization, and operational best practices
• Guiding customers on AI inferencing and agentic AI opportunities, helping align infrastructure capabilities with business outcomes
• Collaborating with product, engineering, support, and professional services teams to resolve challenges and advocate for customer needs
• Driving customer success through regular business reviews, technical consultations, and proactive engagement
• Maintaining operational excellence through management of key customer success metrics including Net and Gross Retention, NPS, Customer Health and cloud consumption growth

Technical Account Manager jobs in Canada

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Technical Account Manager – Retail, Travel, Logistics

Account Manager/Senior Account Manager, Technology Industry

Senior Technical Account Manager

Technical Services Manager, Mechanical

Senior Technical Account Manager – Cloud Compute