Technical Account Manager – Retail, Travel, Logistics

UiPath

Technical Account Manager at UiPath guiding clients in using automation technologies effectively. Working across retail, travel, and logistics sectors.

Posted 7/15/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in UiPath platform infrastructure, AI technologies, and automation best practices while effectively engaging with customers to enhance their technical maturity and drive platform adoption.

Highest-signal resume keywords

UiPath Platform ExpertiseAI Technologies ExposureTechnical Customer EngagementProgramming Skills in .NET, C#, Java, PythonAnalytical and Problem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

UiPath Platform InfrastructureProgramming in .NETAI AgentsLLM-Powered WorkflowsAutomation Best PracticesWindows Server InfrastructureLinux Server InfrastructureCloud Platforms (AWS, Azure, GCP)Network TroubleshootingModel Hosting and Governance

Soft Skills

Excellent Communication SkillsRelationship BuildingStakeholder EngagementAnalytical ThinkingProblem-Solving

Industry Keywords

Technical Account ManagementSolution ArchitectureTechnical ConsultingTechnical SupportAgentic AutomationBusiness Process Automation (BPA)Retrieval-Augmented Generation (RAG)Vector DatabasesGenAI Application FrameworksAutomation Programs

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud PlatformJavaLinux.NETPythonRPA

About the role

Key responsibilities & impact

Proactively engage and influence your customers, providing embedded technical advisory and guiding the technical maturity of their automation programs.
Drive platform adoption and usage across your accounts.
Provide UiPath platform infrastructure, installation and upgrade planning, guided assistance, and troubleshooting.
Advise customers on how AI agents, LLM-powered workflows, and intelligent decisioning apply to various use cases.
Guide customers through the transformation of existing RPA and BPA processes into agentic automation.
Educate and enable your customers’ technical stakeholders on UiPath platform best practices.
Conduct design and code reviews for select automations and agentic workflows.
Perform technical health checks of your customers’ automation and agentic AI programs and environments.
Collaborate with UiPath Product Support and other subject matter experts to manage, facilitate, communicate, and bring to positive closure escalated support incidents.
Stay current on UiPath’s evolving agentic capabilities

Requirements

What you’ll need

3+ years professional experience in a technical customer-facing role, such as Technical Account Management, Solution Architecture, Technical Consulting, or Technical Support.
Background in programming, preferably .NET but others are okay: C#, C++, VB, Java, Python or PowerShell as examples.
Hands-on exposure to modern AI technologies such as LLMs, RAG (retrieval-augmented generation) architectures, AI agents, vector databases, or GenAI application frameworks.
Understanding of AI infrastructure considerations such as model hosting, latency, governance, security, and cost management.
Experience in one or more of the following is desirable: Windows and Linux server infrastructure, IT, network troubleshooting, cloud platforms (AWS, Azure, GCP), and security.
Strong analytical and problem-solving skills.
Excellent communication skills with the ability to build good relationships with multiple stakeholders at all levels, including the ability to explain agentic AI and automation concepts clearly to both technical and business audiences. English fluency is required

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options