Senior Technical Account Manager – Cloud Compute

Akamai Technologies

Senior Technical Account Manager in Akamai's Cloud Solutions Group helping enterprise customers adopt modern applications and AI technologies. Responsible for advising on cloud compute strategies and driving customer success.

Posted 6/15/2026full-timeRemote • 🇨🇦 CanadaSenior💰 CA$96,400 - CA$173,600 per yearWebsite

Tech Stack

Tools & technologies

CloudKubernetes

About the role

Key responsibilities & impact

Acting as the dedicated technical advisor for customers leveraging Akamai Core Compute, Edge Compute, and Qualified Compute Partner solutions
Developing a comprehensive understanding of customer environments, business objectives, application architectures, and workload requirements
Creating and executing customer success plans that drive adoption, retention, business value, and long-term growth
Advising customers on cloud compute strategies, workload placement, scalability, performance optimization, and operational best practices
Guiding customers on AI inferencing and agentic AI opportunities, helping align infrastructure capabilities with business outcomes
Collaborating with product, engineering, support, and professional services teams to resolve challenges and advocate for customer needs
Driving customer success through regular business reviews, technical consultations, and proactive engagement
Maintaining operational excellence through management of key customer success metrics including Net and Gross Retention, NPS, Customer Health and cloud consumption growth

Requirements

What you’ll need

8 years of relevant experience and a Bachelor's degree or its equivalent
Experience in Cloud Computing, Infrastructure, DevOps, Technical Account Management, Solutions Architecture, or Customer Success in a customer-facing role
Strong understanding of cloud infrastructure, application hosting, networking, and modern compute environments
Experience advising customers on cloud adoption, workload optimization, and digital transformation initiatives
Knowledge of AI inferencing, generative AI technologies, or emerging agentic AI use cases and architectures
Ability to translate business objectives into practical cloud and AI adoption strategies
Proven success building trusted relationships with stakeholders ranging from executive leadership to technical teams
Strong communication, presentation, and consultative problem-solving skills
Experience with Akamai Cloud Computing, Linode, Kubernetes, containers, APIs, or modern application platforms is a plus

Benefits

Comp & perks

Healthcare
401K savings plan
Company holidays
Vacation (in the form of PTO)
Sick time
Family friendly benefits including parental leave
Employee assistance program including a focus on mental and financial wellness

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Cloud ComputingInfrastructureDevOpsTechnical Account ManagementSolutions ArchitectureWorkload OptimizationAI InferencingGenerative AIApplication HostingNetworking

Soft Skills

CommunicationPresentationConsultative Problem-SolvingRelationship BuildingCustomer Success ManagementTechnical ConsultationProactive EngagementCollaborationAdvisory SkillsStrategic Thinking

Certifications

Bachelor's Degree