Team Leader

• Leading a team of up to 20 Camp Directors
• Developing and implementing local marketing initiatives
• Establishing relationships with camp families
• Overseeing logistics, compliance, and operations for programs
• Ensuring safety and operational efficiency

S&K Camp Team Leader overseeing Camp Directors and program execution

Team Leader – East

S&K Camp Team Leader responsible for managing a team of Camp Directors in executing kid-centric summer camps. Leading marketing initiatives, operations, and ensuring safety and compliance.

• Lead, coach, and develop a team of Quality Specialists.
• Analyze quality, complaint, and performance data to identify opportunities for improvement.
• Support process improvements, operational initiatives, and change management activities.
• Conduct performance reviews, one-on-one meetings, and coaching sessions.
• Monitor productivity, quality, and service levels to achieve team goals.
• Manage workload distribution and support operational efficiency.
• Serve as the escalation point for complex or high-risk customer escalations, concerns, and complaints.
• Oversee quality checks and assurance across the team's work to ensure accuracy, consistency, and adherence to standards.
• Ensure quality checks and complaint handling meet regulatory requirements and company standards.
• Collaborate with Claims, Quality, Compliance, Legal, and Customer Experience teams to resolve issues and improve outcomes.
• Ensure functional rule application locally and support audit process and closing findings as required.
• Engage directly with customers and partners to resolve concerns and strengthen relationships.
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.

Quality Team Leader overseeing Quality Specialists in Transversal Claims Operations

Quality Team Leader

Quality Team Leader managing a team of Quality Specialists within Transversal Claims Operations at Allianz. Ensuring quality standards and handling customer escalations effectively.

• Understand and prioritize customer pain points related to safety and automation with their machines and job sites.
• Work with commercial teams to align on customer value and use cases.
• Execute a multi-generational development plan to solve high priority customer business pain building on existing platforms and driving key innovations where necessary.
• Align across the enterprise to drive leverageable solution sets that meet customer expectations for functionality, quality, and ease of use.
• Lead development programs and Annual Product Updates to drive the delivery of key safety and automation features at a cadence that meets customer expectations and leads the industry.

NPI Team Leader executing development execution of Caterpillar’s advanced safety and automation features.

NPI Team Leader

NPI Team Leader at Caterpillar optimizing machines and jobsites with advanced safety and automation features. Collaborating across divisions to align, develop and deliver key functionalities.

• Assist in the management of the NC bridge inspection program
• Perform NBIS element-level condition inspections of State-owned bridges, municipal bridges, and ancillary transportation-related structures for NCDOT, other State DOT agencies, and/or municipal localities
• Responsibilities will include planning, preparing, and coordinating the inspections
• Document the condition of the inspected structure
• Prepare inspection reports
• Perform structural analysis or load ratings
• Perform quality control of inspection reports prepared by others
• Serve as the point of contact with NCDOT to communicate field observations and progress
• Coordinate with inspection equipment and traffic control vendors
• Mentor assistant inspection team members

Bridge Inspection Team Leader managing NC bridge inspection program

Bridge Inspection Team Leader

Bridge Inspection Team Leader in Raleigh, NC managing the bridge inspection program and conducting condition inspections. Planning, reporting, and mentoring while ensuring quality control and communication with NCDOT.

• Oversees the end-to-end claims process for disability and/or leave of absence products
• Collaborate closely with distribution and other internal partners to ensure client needs are met
• Fosters strong relationships with clients to understand their needs and ensure high levels of satisfaction
• Builds and leads high-performing internal claims teams
• Ensures all claims processes comply with relevant laws and regulations
• Collaborates with internal departments, external partners, and other key stakeholders

Employee Benefits Claims Team Leader overseeing disability claims processes

Employee Benefits Claims Team Leader

Employee Benefits Claims Team Leader ensuring compliance and client satisfaction in disability claims management. Leading a high-performing team and collaborating closely with internal partners and clients.

• Act as BCP single point of contact for PLM
• Anticipate and plan for future needs of the business unit, especially PLM changes requiring additional funding, training, testing, or integration with other systems
• Work with the corporate PLM team and attend PLM meetings
• Set quality metrics for Teamcenter and work with the corporate PLM team to achieve those metrics
• Prioritize and highlight the top PLM issues for our business unit and communicate to our leadership team.
• Work with end users directly to solve problems and address their concerns
• Maintain standard work for PLM as required
• Lead projects to prioritize and address the most important concerns from the product development teams and drive efficiency wherever possible
• Collaborate with the larger analytics team to collect and report telematics data
• Publish and author dashboards to enable BCP teams to more effectively develop our products or address customer concerns
• Study how Teamcenter data analytics can help drive better decisions for NPI and CPI programs
• Assist with validation of new versions of PLM software and act as voice of the business when evaluating these new software versions

Technology Team Leader managing PLM tools and data analytics for Caterpillar

Technology Team Leader

Technology Team Leader working with global BCP team on PLM tools and analytics solutions to enhance data-driven business. Collaborating across engineering, supply chain, and manufacturing teams.

Team Leader jobs in North Carolina