Team Leader

• Understand and prioritize customer pain points related to safety and automation with their machines and job sites.
• Work with commercial teams to align on customer value and use cases.
• Execute a multi-generational development plan to solve high priority customer business pain building on existing platforms and driving key innovations where necessary.
• Align across the enterprise to drive leverageable solution sets that meet customer expectations for functionality, quality, and ease of use.
• Lead development programs and Annual Product Updates to drive the delivery of key safety and automation features at a cadence that meets customer expectations and leads the industry.

NPI Team Leader executing development execution of Caterpillar’s advanced safety and automation features.

NPI Team Leader

NPI Team Leader at Caterpillar optimizing machines and jobsites with advanced safety and automation features. Collaborating across divisions to align, develop and deliver key functionalities.

• Leading approximately 7 General Liability Litigation Claim Handlers with corresponding claim inventories
• Effectively training, coaching and developing staff to enable optimal job performance and the achievement of individual and professional goals
• Managing and directing claim investigation, liability determinations, disposition and settlement, in compliance with corporate claim settlement policies and procedures
• Managing and implementing change including explaining drivers and business goals
• Evaluating and managing staff performance
• A technical resource for General Liability Litigation Claim Handlers
• Understand and effectively analyze General Liability and/or personal lines coverage forms
• Experience in leading and managing all levels of staff relative to experience, tenure and professional development
• Extensive knowledge of customer service drivers and the ability to resolve customer issues, needs and concerns independently
• Experience with human resource policies and procedures and administration of the same

Team Leader managing General Liability Litigation Claim Handlers

General Liability Litigation Team Leader

Team Leader managing General Liability Litigation Claim Handlers at an insurance company providing coverage and risk transfer solutions. Leading and mentoring staff while ensuring compliance with corporate policies.

• Monitors quantity and quality of work performed.
• Interviews, trains, supervises and evaluates employees.
• Maintains equipment and supplies for departments.
• Revises, develops, and implements policies, procedures and performance standards.
• Manages departmentalized expenses involving staff and materials.
• Follows policies and procedures; adapts to and manages changes in the environment; demonstrates accuracy and thoroughness giving attention to details; looks for ways to improve and promote quality; applies feedback to improve performance; manages time and prioritizes effectively to achieve organizational goals.
• Responds promptly to requests for service and assistance; follows the Mercyhealth Critical Moments of service; meets commitments; abides by MH confidentiality and security agreement; shows respect and sensitivity for cultural differences; and effectively communicates information to partners; thinks system wide regarding processes and functions.
• Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; exhibits objectivity and openness to other's views; demonstrates a high level of participation and engagement in day-to-day work; gives and welcomes feedback; generates suggestions for improving work; embraces teamwork, supports and encourages positive change while giving value to individuals.
• Conserves organization resources; understands fiscal responsibility; works within approved budget; develops and implements cost saving measures; contributes to profits and revenue.

Reception Team Leader overseeing staff and departmental management at Mercyhealth.

Reception Team Leader

Reception Team Leader managing departmental operations and staff at Mercyhealth. Ensures high-quality service and adherence to policies across multiple facilities in Illinois.

• Lead a Tier 2 Money Advanced Care team of 10–12
• Oversee complex case resolution across disputes and banking error investigations
• Serve as a subject matter expert in banking and money movement operations
• Drive operational excellence by leading initiatives
• Build a culture of continuous development through coaching and feedback
• Partner cross-functionally to advance high-impact improvements
• Champion adoption of AI and automation

Money Services Manager leading Tier 2 team at Gusto

Consumer Money Team Leader

Money Services Manager leading Tier 2 Money Advanced Care team at Gusto. Overseeing complex banking and disputes escalations while fostering a culture of continuous improvement.

Team Leader jobs in Illinois

See all jobs on JobTailor

NPI Team Leader

General Liability Litigation Team Leader

Reception Team Leader

Consumer Money Team Leader