Consumer Money Team Leader

Gusto

Money Services Manager leading Tier 2 Money Advanced Care team at Gusto. Overseeing complex banking and disputes escalations while fostering a culture of continuous improvement.

Posted 7/7/2026full-timeDenver • Arizona, Colorado, Illinois, Nevada • 🇺🇸 United StatesSenior💰 $92,245 - $119,919 per yearWebsite

About the role

Key responsibilities & impact

Lead a Tier 2 Money Advanced Care team of 10–12
Oversee complex case resolution across disputes and banking error investigations
Serve as a subject matter expert in banking and money movement operations
Drive operational excellence by leading initiatives
Build a culture of continuous development through coaching and feedback
Partner cross-functionally to advance high-impact improvements
Champion adoption of AI and automation

Requirements

What you’ll need

Deep expertise in payroll operations, banking, and financial services
Strong experience resolving high-stakes customer and partner issues
Proven success coaching and developing people
Strong continuous improvement mindset
Passion for building a customer-forward care organization

Benefits

Comp & perks

Competitive base pay
Equity (RSUs)
Paid time off
Health insurance
401(k) plans

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

LeadershipCoachingCustomer-Focused Mindset