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Gusto

Consumer Money Team Leader

Gusto

Money Services Manager leading Tier 2 Money Advanced Care team at Gusto. Overseeing complex banking and disputes escalations while fostering a culture of continuous improvement.

Posted 7/7/2026full-timeDenver • Arizona, Colorado, Illinois, Nevada • 🇺🇸 United StatesSenior💰 $92,245 - $119,919 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates deep expertise in payroll operations, banking, and financial services while leading a team to resolve complex customer issues and drive operational excellence. Focuses on continuous improvement and fostering a customer-forward care organization through coaching and cross-functional collaboration.

Highest-signal resume keywords
Payroll Operations ExpertiseBanking Operations KnowledgeComplex Case ResolutionCoaching and DevelopmentContinuous Improvement Mindset

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
LeadershipCoachingCustomer-Focused Mindset
Tools & Technologies
AI AdoptionAutomation
Industry Keywords
Financial ServicesMoney Movement OperationsDispute Resolution

About the role

Key responsibilities & impact
  • Lead a Tier 2 Money Advanced Care team of 10–12
  • Oversee complex case resolution across disputes and banking error investigations
  • Serve as a subject matter expert in banking and money movement operations
  • Drive operational excellence by leading initiatives
  • Build a culture of continuous development through coaching and feedback
  • Partner cross-functionally to advance high-impact improvements
  • Champion adoption of AI and automation

Requirements

What you’ll need
  • Deep expertise in payroll operations, banking, and financial services
  • Strong experience resolving high-stakes customer and partner issues
  • Proven success coaching and developing people
  • Strong continuous improvement mindset
  • Passion for building a customer-forward care organization

Benefits

Comp & perks
  • Competitive base pay
  • Equity (RSUs)
  • Paid time off
  • Health insurance
  • 401(k) plans