Team Lead

• Act as team lead in recovery of overpayments or situations involving other party liability
• Evaluate, prepare, negotiate, and settle Workers' Compensation, Third Party Liability, and other recovery cases
• Oversee complex Workers' Compensation, Third Party Liability, and other subrogation recovery cases
• Provide ongoing training to lower-level associates
• Conduct audits of work
• Develop procedures and provide input to policies
• Review legal precedents
• Research and apply or interpret appropriate laws
• Work with the Legal Department
• Prepare communications
• Assist the manager with special projects
• May have recovery accountability on liens with higher-level settlement authority

Subrogation Team Lead recovering healthcare overpayments for Elevance Health

Subrogation Team Lead

Subrogation Team Lead recovering healthcare overpayments and liability claims for Elevance Health.
Overseeing complex cases, settlements, audits, legal research, procedures, and associate training.

• Support the day-to-day operations of a dedicated account and client program to ensure ADTRAV is meeting the service levels expected of our client.
• Act as a subject matter expert and assist agents with questions or issues, being a first level support for agents on applications, processes, procedures, and policies.
• Escalate issues to management as needed.
• Assist with onboarding, implementation, meeting launch, servicing and offboarding of group air programs for the client.
• Create and coordinate support tickets with internal departments requesting systems be configured according to meeting parameters and to support meeting and client requirements.
• Manage meetings and groups via the GDS and internal systems.
• Conduct quality assurance reviews on meetings reservations and travel records, prior to meeting launch, and provide information to management.
• Coordinate with internal teams to ensure deadlines are met and regular updates are communicated with the client.
• Ensure all department and group processes are properly documented, communicated, and trained on.
• Review meeting parameters and ensure proper setup/configuration within ADTRAV systems.
• Assist with monitoring phone and email queues to ensure that service levels and response time requirements are met.
• Escalate concerns to management.
• Assign and coordinate work of agents as needed to support operational demands and client deadlines.
• Assist with agent ticketing and ensure reservations are processed accurately and timely.
• Book, ticket, modify, and manage air travel arrangements for group programs of varying sizes.
• Organize manifests, reporting, traveler updates, schedule changes, and travel documentation.
• Be responsive to travelers and clients throughout the booking process.
• Serve as a liaison between the client, travelers, agents, and internal departments.
• Assist management with airline contracts, group blocks, attrition management, and utilization tracking.
• Follow up with the client regarding travel plans and program requirements.
• Create, maintain, and distribute operational, KPI, SLA and client reports for management and client contacts.
• Research customer service issues and reservations records to provide information and resolution recommendations to management.
• Identify process improvements, workflow efficiencies and training opportunities and provide recommendations to management.
• Maintain job aids, procedures, training materials, and other documentation on the account and processes.
• Meet all KPIs as required for the position and outlined by management (e.g., productivity, transactions, errors, SLAs, response times, meeting set up timelines), including maintaining consistent attendance and adherence to the schedule.
• Document all information in the CRM and other tools as required.
• Utilize various applications, including GDS, online booking tools, Smartsheet, Confluence, Jira, CRMs, and various internal applications.
• Follow ADTRAV policies, procedures, and approved workflows on how to service travelers.
• Provide excellent customer service in every interaction with travelers and the client.
• Show empathy and be able to identify and solve issues.
• Communicate effectively with other agents and employees to solve problems, gather information, and service travelers and the client.
• Become knowledgeable in ADTRAV's industry and customer base.
• Participate in ongoing training to continuously build and maintain knowledge and skills in the industry and with the account.
• Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients.
• Adhere to company policies and procedures.
• Other duties as assigned.

Group Air Coordinator supporting dedicated client air travel needs

Group Air Coordinator – Dedicated, Team Lead

Group Air Coordinator supporting dedicated client air travel needs at ADTRAV Travel Management. Leading operations and ensuring exceptional service for group air programs.

• Lead, coach, and develop a team of onboarding specialists and implementation professionals.
• Establish clear performance expectations and promote a culture of accountability, collaboration, and client focus.
• Conduct regular coaching sessions, performance reviews, and career development planning.
• Support workforce planning, capacity management, recruiting, onboarding, and training activities.
• Foster employee engagement and inclusion while encouraging continuous learning and knowledge sharing.
• Oversee end-to-end onboarding activities for global treasury and strategic treasury management solutions.
• Ensure successful implementation of complex client configurations, integrations, and servicing requests.
• Act as an escalation point for high-priority or at-risk implementations.
• Monitor project milestones, service level agreements, and client commitments to ensure successful delivery.
• Drive proactive communication with clients and internal partners throughout the implementation lifecycle.
• Champion a best-in-class client onboarding experience.
• Partner with Sales, Treasury Management Consultants, Relationship Managers, and Product teams to support client retention and growth.
• Develop strategies to improve onboarding effectiveness, reduce client effort, and increase client satisfaction.
• Participate in client meetings as needed for strategic or complex relationships.
• Monitor team performance metrics, productivity, quality, and service levels.
• Identify trends, bottlenecks, and opportunities for process improvement.
• Lead initiatives focused on automation, standardization, and efficiency gains.
• Ensure execution of procedures, controls, and operational standards.
• Support implementation of new products, services, and strategic initiatives.
• Maintain adherence to regulatory, operational, and enterprise risk requirements.
• Ensure proper execution of controls, approvals, documentation, and audit requirements.
• Identify and address risks that may impact clients, employees, or operational performance.
• Partner with Risk, Compliance, and Audit teams to support reviews and remediation efforts.
• Collaborate with Product Management, Operations, Technology, Client Connectivity, Treasury Servicing, and other TCOS teams.
• Support enterprise projects impacting onboarding processes, client experiences, or treasury products.
• Represent the Global Solutions Onboarding team in leadership forums and strategic initiatives.
• Provide subject matter expertise for complex treasury management solutions and onboarding practices.

Team Lead managing onboarding for Treasury Management solutions at U.S. Bank

Team Lead – Global Solutions Onboarding

Team Lead overseeing a team of onboarding specialists for complex Treasury Management solutions at U.S. Bank. Responsible for client implementation, employee development, and operational excellence.

• The Team Lead has general responsibility for coordinating and overseeing all operational activities, which they are assigned to daily.
• Under the direction of the Operations Supervisor, the Operations Lead is responsible for oversight of the associates dedicated to the warehousing, receiving, and shipping of product in their area in a manner consistent with company service and cost objectives.
• Will mentor and train new and existing associates in specific distribution activities to help achieve established customer demands.
• Oversee and coordinate unloading of inbound shipments, orderly stacking of product, and the picking and staging of outbound shipments in accordance with the highest possible levels of productivity.
• Responsible for always conducting yourself in a professional manner in appearance and communications.

Team Lead overseeing operational activities in logistics warehouse

Team Lead responsible for coordinating logistics operations and supervising associates in warehouse activities. Focus on training, efficiency, and compliance with safety standards.

• Strong problem-solving abilities in complex situations.
• Participates and supports the plans in place for staff selection, evaluation, and orientation.
• Supports and partners with the Manager/Clinical Leader.
• Patient focused with a strong commitment to delivering quality, safety, and customer service.
• Accountable for achievement of patient satisfaction action plans.
• Supports process improvement in operations and quality.
• Utilizes critical thinking in regard to patient safety and experience.

RN/LPN Team Lead providing clinical oversight in hospital setting

RN/LPN Clinic Team Lead

RN/LPN Team Lead overseeing hospital nursing operations and patient care initiatives. Collaborating with medical staff to enhance service quality and patient satisfaction.

• Manage a team of Credit Analysts, providing regular feedback, guidance and support to help your team succeed.
• Step in to resolve customer account issues and evaluate orders stopped for credit review when needed.
• Perform in-depth financial analysis and communicate findings to support informed, high-impact business decisions.
• Oversee special projects within the Credit team.

Credit Team Lead managing a dedicated team of Analysts at Uline.

Credit Team Lead

Credit Team Lead managing a team of Credit Analysts at Uline. Responsible for financial analysis and resolving account issues in a collaborative environment.

Team Lead jobs in Wisconsin