Team Lead

• Support the day-to-day operations of a dedicated account and client program to ensure ADTRAV is meeting the service levels expected of our client.
• Act as a subject matter expert and assist agents with questions or issues, being a first level support for agents on applications, processes, procedures, and policies.
• Escalate issues to management as needed.
• Assist with onboarding, implementation, meeting launch, servicing and offboarding of group air programs for the client.
• Create and coordinate support tickets with internal departments requesting systems be configured according to meeting parameters and to support meeting and client requirements.
• Manage meetings and groups via the GDS and internal systems.
• Conduct quality assurance reviews on meetings reservations and travel records, prior to meeting launch, and provide information to management.
• Coordinate with internal teams to ensure deadlines are met and regular updates are communicated with the client.
• Ensure all department and group processes are properly documented, communicated, and trained on.
• Review meeting parameters and ensure proper setup/configuration within ADTRAV systems.
• Assist with monitoring phone and email queues to ensure that service levels and response time requirements are met.
• Escalate concerns to management.
• Assign and coordinate work of agents as needed to support operational demands and client deadlines.
• Assist with agent ticketing and ensure reservations are processed accurately and timely.
• Book, ticket, modify, and manage air travel arrangements for group programs of varying sizes.
• Organize manifests, reporting, traveler updates, schedule changes, and travel documentation.
• Be responsive to travelers and clients throughout the booking process.
• Serve as a liaison between the client, travelers, agents, and internal departments.
• Assist management with airline contracts, group blocks, attrition management, and utilization tracking.
• Follow up with the client regarding travel plans and program requirements.
• Create, maintain, and distribute operational, KPI, SLA and client reports for management and client contacts.
• Research customer service issues and reservations records to provide information and resolution recommendations to management.
• Identify process improvements, workflow efficiencies and training opportunities and provide recommendations to management.
• Maintain job aids, procedures, training materials, and other documentation on the account and processes.
• Meet all KPIs as required for the position and outlined by management (e.g., productivity, transactions, errors, SLAs, response times, meeting set up timelines), including maintaining consistent attendance and adherence to the schedule.
• Document all information in the CRM and other tools as required.
• Utilize various applications, including GDS, online booking tools, Smartsheet, Confluence, Jira, CRMs, and various internal applications.
• Follow ADTRAV policies, procedures, and approved workflows on how to service travelers.
• Provide excellent customer service in every interaction with travelers and the client.
• Show empathy and be able to identify and solve issues.
• Communicate effectively with other agents and employees to solve problems, gather information, and service travelers and the client.
• Become knowledgeable in ADTRAV's industry and customer base.
• Participate in ongoing training to continuously build and maintain knowledge and skills in the industry and with the account.
• Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients.
• Adhere to company policies and procedures.
• Other duties as assigned.

Group Air Coordinator supporting dedicated client air travel needs

Group Air Coordinator – Dedicated, Team Lead

Group Air Coordinator supporting dedicated client air travel needs at ADTRAV Travel Management. Leading operations and ensuring exceptional service for group air programs.

• Mentor and train new and existing associates.
• Supervise and coordinate unloading of inbound shipments.
• Prepare required activity reports.
• Ensure compliance with safety protocols.
• Assist associates in completing productivity sheets.

Operations Team Lead supervising logistics operations at DSV

Operations Team Lead at DSV overseeing warehousing and logistics management. Responsible for training staff and ensuring productivity and safety in operations.

• Lead, mentor, and coach a team of customer support representatives, providing guidance and support to ensure optimal performance outcomes.
• Conduct regular team meetings and provide ongoing training and development opportunities to enhance skills and knowledge.
• Ensure that all customer inquiries, concerns, and complaints are addressed promptly and effectively, maintaining the highest levels of customer satisfaction.
• Develop and optimize customer service processes and workflows to improve efficiency and productivity.
• Analyze metrics and KPIs, such as response times, first contact resolution, and customer satisfaction scores, and take necessary actions to meet or exceed targets.
• Prepare regular reports on customer service performance, including key metrics, trends, and customer feedback, and present findings to management.
• Identify areas for improvement and implement strategies to enhance customer service operations based on data-driven insights.
• Handle employee issues, including performance concerns, conflict resolution, and disciplinary actions when necessary.

Team Lead for Customer Support at Crescendo

Healthcare Team Lead – Temporary

Team Lead for Customer Support at Crescendo empowering representatives to ensure excellent customer experience. Leading training, analyzing performance metrics, and optimizing customer service operations.

• Manage, plan and direct the execution of the contractual, technical, engineering, programming, maintenance, and administrative efforts of the team.
• Brief leadership on program progress, status, and achievement of milestones.
• Be the primary interface customer(s) on technical and project issues.
• Maintain awareness of the customer’s mission and any potential impacts to that mission.

Policy Team Lead managing policy support operations for the Chief Information Office

Policy Team Lead

Policy Team Lead managing a team providing policy support to the Chief Information Office. Oversight of contractual, technical, and administrative efforts ensuring alignment with national security objectives.

• Mange and direct all project operations of the team operating from multiple work locations.
• Brief leadership on program status and milestones
• Develop procedures for successful program execution

CIO Team Lead managing projects for KBR’s National Security Solutions team

CIO Lead

CIO Team Lead managing projects for KBR’s National Security Solutions team. Leading a team while ensuring national security and project execution in Northern Virginia.

• Manage, plan and direct the execution of the contractual, technical, engineering, programming, maintenance, and administrative efforts of the team.
• Brief leadership on program progress, status, and achievement of milestones.
• Be the primary interface customer(s) on technical and project issues.
• Able to supervise, manage, support, and evaluate personnel

Team Lead overseeing IT efforts for CI missions in national security.

CI Team Lead

Team Lead for engineering and management of IT efforts supporting Counterintelligence missions. Overseeing contractors and briefing leadership on program status and milestones.

• Provides leadership and technical direction for a multidisciplinary team responsible for executing complex shipboard modernization, repair, installation, and maintenance projects
• Plans, prioritizes, schedules, assigns, and oversees daily work activities across multiple jobs and technical trades to ensure safe, high-quality, and on-time completion of assigned work
• Coordinates personnel, materials, subcontractors, and production requirements while maintaining compliance with technical specifications, quality assurance requirements, and all safety regulations
• Serves as the primary point of contact between Production Management, Planning, Engineering, Quality Assurance, Ship’s Force, and subcontractors to resolve technical issues, communicate project status, and support successful project execution
• Performs and oversees the installation, operation, maintenance, repair, troubleshooting, testing, and modification of shipboard equipment, integrated systems, and associated components
• Analyzes equipment performance, diagnoses complex technical problems, develops effective solutions, and ensures deficiencies are resolved with minimal impact to production schedules
• Provides technical guidance, mentorship, and on-the-job training to mechanics, electricians, and junior personnel while promoting continuous improvement, workforce development, and accountability
• Ensures accurate documentation, effective work package execution, material readiness, and successful completion of project milestones in support of Special Projects and overall ship modernization objectives

Team Lead responsible for shipboard modernization and repairs in HII's Mission Technologies division

Team Lead, Special Projects

Team Lead overseeing shipboard modernization and repairs for HII's Mission Technologies division. Leading a team in critical projects, ensuring execution excellence and compliance with requirements.

• Coordinate and oversee all operational activities assigned daily.
• Mentor and train new and existing associates on distribution activities.
• Oversee and coordinate unloading of inbound shipments and stacking of products.
• Conduct quality control functions to ensure that products meet quality standards.
• Execute all safety protocols and maintain a clean work area.
• Direct the operations of the warehouse work team to achieve objectives.

Logistics Coordinator overseeing daily operations at DSV

Team Lead, Inventory

Logistics Coordinator overseeing daily operational activities and training associates at DSV. Ensuring compliance with safety protocols and quality standards in a warehouse environment.

• Team Scheduling and communication of that schedule to all partners involved.
• Ordering of Tags and Supplies for team as needed.
• Working with the POG Manager to ensure proper POGs are available for resets.
• Completing store reset pre-work in partnership with DRS, RSM/TM, and customer.
• Working hands-on with the team to complete resets in stores and ensuring all work is being executed properly inclusive of POG sets, product return sorting, etc.
• Leadership and development of the team through continuous feedback, annual reviews, and other performance management tasks.
• Oversight of hiring and onboarding new team members in partnership with the Director of Retail Services and Talent Manager.
• Managing team expense reports and PTO and providing approvals on a weekly basis.
• Creating a team culture that promotes the MR Williams values and centers on collaboration, respect, and selfless service.
• Attend trainings, conferences, and other meetings as needed.
• Other duties as assigned by Leadership.

Merchandising Team Lead overseeing retail services team for M.R. Williams, Inc.

Merchandising Team Lead

Merchandising Team Lead managing a team for M.R. Williams, Inc. in the retail services department ensuring successful convenience store resets and operations.

• Supports the delivery of high-quality patient care and team performance within our practice clinical service area.
• Combines direct patient care responsibilities with leadership and operational oversight.
• Ensures optimal outcomes and a positive work environment.
• Leads the delivery of patient care, ensuring clinical excellence and adherence to departmental standards.
• Provides direction, supervision, and delegation of clinical and non-clinical responsibilities to staff.
• Fosters a positive team culture that promotes accountability, high morale, low turnover, and professional growth.
• Serves as a communication bridge between staff and management, ensuring two-way feedback and timely resolution of issues.
• Collaborates with physicians, patients, families, and interdisciplinary teams to coordinate and manage care plans.
• Maintains confidentiality and makes informed decisions based on sensitive information.
• Ensures compliance with regulatory and accrediting standards (e.g., The Joint Commission, CLIA, OSHA).
• Supports fiscal management by maintaining staffing levels, controlling expenses, and contributing to budget planning.
• Leads quality improvement initiatives, including patient satisfaction and performance metrics.
• Provides age-appropriate care utilizing knowledge of lifespan development.
• Responds to urgent staffing needs, including working at other Carilion facilities when necessary.

Registered Nurse Team Lead managing healthcare delivery and team performance

Clinic RN Team Lead

Registered Nurse Team Lead managing healthcare delivery and team performance at Carilion Clinic. Ensuring clinical excellence and fostering a positive work environment for staff.

• Supports the delivery of high-quality patient care and team performance within our practice clinical service area.
• Combines direct patient care responsibilities with leadership and operational oversight to ensure optimal outcomes and a positive work environment.
• Leads the delivery of patient care, ensuring clinical excellence and adherence to departmental standards.
• Provides direction, supervision, and delegation of clinical and non-clinical responsibilities to staff.
• Fosters a positive team culture that promotes accountability, high morale, low turnover, and professional growth.
• Recognizes staff accomplishments and encourages ongoing development and engagement.
• Serves as a communication bridge between staff and management, ensuring two-way feedback and timely resolution of issues.
• Collaborates with physicians, patients, families, and interdisciplinary teams to coordinate and manage care plans.
• Maintains confidentiality and makes informed decisions based on sensitive information.
• Attends local and organizational management meetings, representing the unit and contributing to broader initiatives.
• Ensures compliance with regulatory and accrediting standards (e.g., The Joint Commission, CLIA, OSHA).
• Supports fiscal management by maintaining staffing levels, controlling expenses, and contributing to budget planning.
• Leads quality improvement initiatives, including patient satisfaction and performance metrics.
• Provides age-appropriate care utilizing knowledge of life span development.
• Responds to urgent staffing needs, including working at other Carilion facilities when necessary.
• Exercises sound judgment in interpreting laws, regulations, and organizational policies, with awareness of potential impacts on reimbursement, HR, and clinical pathways.

Registered Nurse Team Lead supporting high-quality patient care in Virginia.

RN Team Lead – Practice, OBGYN

Registered Nurse Team Lead responsible for high-quality patient care and staff management in Virginia. Collaborating with interdisciplinary teams and ensuring operational excellence in the healthcare setting.

Team Lead jobs in Virginia

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