Team Lead

• Supervise multiple teams of disability claims examiners and technical staff
• Monitor colleagues’ workloads and individual claim activities
• Provide training and technical/jurisdictional direction on claims adjudication reports
• Identify trends, problems, and issues and advise management on recommended actions
• Inform management of procedures and continuous process improvement ideas
• Coordinate office projects with management
• Compile, review, and analyze management reports and take appropriate action
• Perform quality reviews on claims
• Act as second-level appeal for client and claimant issues and implement final dispositions
• Review reserve amounts on high-cost and over-authority claims
• Monitor third-party, litigated, serious vocational rehabilitation, questionable, and sensitive claims
• Maintain client contact, make claim-status recommendations, and provide written claim resumes
• Ensure direct reports are properly licensed and claims files are correctly coded and documented
• Administer personnel policies, interview and hire colleagues, establish development plans, conduct performance discussions, and provide leadership and motivation
• Support the organization’s quality programs and perform other assigned duties

Workforce Absence Team Lead supervising disability claims operations at Sedgwick, a risk and claims administration provider

Workforce Absence Team Lead

Workforce Absence Team Lead supervising disability claims teams at Sedgwick, a risk and claims administration provider.
Managing adjudication quality, appeals, reserves, client relationships, and colleague performance.

• Oversee loading and unloading of inbound and outbound freight and manage shipping documents and records
• Perform quality checks on inbound and outbound freight for accurate part numbers, quantities, and material condition
• Execute daily inventory cycle counts and replenishment orders for critical spare parts
• Process return shipments of electronic components using multiple warehouse management systems
• Oversee and perform placement of server racks on the datacenter floor using laser measuring devices
• Oversee and perform population of electronic components and installation of cabling into server racks following diagrams and schematics
• Install rack hardware using hand, power, and measuring tools
• Operate straddle stackers, rack movers, and electric pallet jacks
• Perform and oversee cleanup activities to ensure safety, cleanliness, and adherence to 5S standards
• Push, pull, and lift frequently throughout the workday
• Delegate and coach team members while supporting cross-training across datacenter departments

Warehouse Team Lead assembling server racks for DSV’s global transport and logistics operations

Warehouse Team Lead – A Shift

Warehouse Team Lead assembling server racks and electronic components for DSV, a global transport and logistics provider. Managing freight, inventory, safety, and datacenter operations.

• Support the day-to-day operations of a dedicated account and client program to ensure ADTRAV is meeting the service levels expected of our client.
• Act as a subject matter expert and assist agents with questions or issues, being a first level support for agents on applications, processes, procedures, and policies.
• Escalate issues to management as needed.
• Assist with onboarding, implementation, meeting launch, servicing and offboarding of group air programs for the client.
• Create and coordinate support tickets with internal departments requesting systems be configured according to meeting parameters and to support meeting and client requirements.
• Manage meetings and groups via the GDS and internal systems.
• Conduct quality assurance reviews on meetings reservations and travel records, prior to meeting launch, and provide information to management.
• Coordinate with internal teams to ensure deadlines are met and regular updates are communicated with the client.
• Ensure all department and group processes are properly documented, communicated, and trained on.
• Review meeting parameters and ensure proper setup/configuration within ADTRAV systems.
• Assist with monitoring phone and email queues to ensure that service levels and response time requirements are met.
• Escalate concerns to management.
• Assign and coordinate work of agents as needed to support operational demands and client deadlines.
• Assist with agent ticketing and ensure reservations are processed accurately and timely.
• Book, ticket, modify, and manage air travel arrangements for group programs of varying sizes.
• Organize manifests, reporting, traveler updates, schedule changes, and travel documentation.
• Be responsive to travelers and clients throughout the booking process.
• Serve as a liaison between the client, travelers, agents, and internal departments.
• Assist management with airline contracts, group blocks, attrition management, and utilization tracking.
• Follow up with the client regarding travel plans and program requirements.
• Create, maintain, and distribute operational, KPI, SLA and client reports for management and client contacts.
• Research customer service issues and reservations records to provide information and resolution recommendations to management.
• Identify process improvements, workflow efficiencies and training opportunities and provide recommendations to management.
• Maintain job aids, procedures, training materials, and other documentation on the account and processes.
• Meet all KPIs as required for the position and outlined by management (e.g., productivity, transactions, errors, SLAs, response times, meeting set up timelines), including maintaining consistent attendance and adherence to the schedule.
• Document all information in the CRM and other tools as required.
• Utilize various applications, including GDS, online booking tools, Smartsheet, Confluence, Jira, CRMs, and various internal applications.
• Follow ADTRAV policies, procedures, and approved workflows on how to service travelers.
• Provide excellent customer service in every interaction with travelers and the client.
• Show empathy and be able to identify and solve issues.
• Communicate effectively with other agents and employees to solve problems, gather information, and service travelers and the client.
• Become knowledgeable in ADTRAV's industry and customer base.
• Participate in ongoing training to continuously build and maintain knowledge and skills in the industry and with the account.
• Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients.
• Adhere to company policies and procedures.
• Other duties as assigned.

Group Air Coordinator supporting dedicated client air travel needs

Group Air Coordinator – Dedicated, Team Lead

Group Air Coordinator supporting dedicated client air travel needs at ADTRAV Travel Management. Leading operations and ensuring exceptional service for group air programs.

• Manage Account Team of Project Managers, Project Coordinators, Project Support Personnel
• Monitor Account Team communications, service level, efficiency, overall processing skills and competencies
• Verify completion of all tasks to close-out construction projects assigned to Account Team
• Demonstrate Industry Knowledge
• Troubleshoot general contractor field issues quickly and efficiently
• Communicate relevant account information to proper internal personnel
• Responsible for minimizing errors, oversights, back-charges on Account Team Projects
• Conduct regular interval and annual performance appraisals for Account Team
• Responsible for achieving and maintaining high standard of competency and accuracy for all work performed by the Project Team
• Identify Account Team training needs, train as required, or reach out to arrange for training
• Escalate customer issues to appropriate parties for timely resolution
• Provide technical support and work as a direct contact between the design, sales and operations staff
• Ability to travel to job sites and customer locations as needed
• Perform other functions as required for successful operation of the organization
• Identify areas to improve efficiency and/or service

Team Lead managing Project Managers and Account Team for successful project delivery

Team Lead overseeing Project Managers, Coordinators, and Support Personnel to ensure project success and customer satisfaction. Focused on training and developing the Account Team.

• Lead the maintenance team in the execution of all general maintenance tasks, both preventative and reactive
• Oversee the operation and testing of filling equipment, pumps, mixers, compressors, labelers, sleeving equipment, and general facility/building maintenance
• Schedule and oversee PM tasks according to the maintenance calendar
• Ensure all PM checklists are updated and maintained in compliance with production department and GMP requirements
• Maintain and update the complete library of parts and consumables
• Assist in recommending equipment and parts for Continuous Improvement (CI) projects to enhance overall Operational Equipment Effectiveness (OEE)
• Supervise the operation of heavy equipment including fork trucks, scissor lifts, and boom lifts
• Oversee the use of power and fabrication tools
• Ensure all maintenance activities are completed safely and efficiently.

Maintenance Team Lead overseeing maintenance operations at PurposeBuilt Brands

Maintenance Team Lead

Maintenance Team Lead overseeing maintenance operations for facility equipment at PurposeBuilt Brands. Leading a skilled maintenance team and ensuring safety in all activities.

• Oversee loading and unloading of freight
• Perform quality checks on freight
• Execute daily inventory cycle counts
• Install rack hardware using tools

Team Lead overseeing dock operations in logistics company

Lead – NTK Ghost Team

Team Lead overseeing dock operations in logistics company handling freight and inventory management. Responsible for staff supervision and ensuring safety procedures are followed in daily operations.

Team Lead jobs in Tennessee