Team Lead

Dayforce

Team Lead overseeing Project Managers, Coordinators, and Support Personnel to ensure project success and customer satisfaction. Focused on training and developing the Account Team.

Posted 7/27/2026full-timeRemote • Tennessee • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing project teams, ensuring high standards of competency and accuracy while effectively communicating with internal personnel and customers. Proficient in analyzing technical documents and applying mathematical concepts to enhance project efficiency and service delivery.

Highest-signal resume keywords

PMP CertificationProject ManagementTechnical SupportPerformance AppraisalsAccount Team Training

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementMathematical AnalysisTechnical Document InterpretationProblem SolvingEfficiency Improvement

Soft Skills

CommunicationClarity and ProfessionalismTeam LeadershipCustomer Service

Tools & Technologies

Microsoft Office Suite

Certifications & Qualifications

PMP Certification

Industry Keywords

Construction ProjectsGeneral ContractorService Level MonitoringAccount ManagementTraining Needs Assessment

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Manage Account Team of Project Managers, Project Coordinators, Project Support Personnel
Monitor Account Team communications, service level, efficiency, overall processing skills and competencies
Verify completion of all tasks to close-out construction projects assigned to Account Team
Demonstrate Industry Knowledge
Troubleshoot general contractor field issues quickly and efficiently
Communicate relevant account information to proper internal personnel
Responsible for minimizing errors, oversights, back-charges on Account Team Projects
Conduct regular interval and annual performance appraisals for Account Team
Responsible for achieving and maintaining high standard of competency and accuracy for all work performed by the Project Team
Identify Account Team training needs, train as required, or reach out to arrange for training
Escalate customer issues to appropriate parties for timely resolution
Provide technical support and work as a direct contact between the design, sales and operations staff
Ability to travel to job sites and customer locations as needed
Perform other functions as required for successful operation of the organization
Identify areas to improve efficiency and/or service

Requirements

What you’ll need

Ability to read, analyze, and interpret common technical journals and legal documents such as contracts
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community with clarity and professionalism
Ability to apply mathematical concepts calculating margins
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
Microsoft Office Suite
PMP Certification is strongly preferred

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development