Systems Engineer

• Provide critical technical support in maintaining and improving business systems and operational workflows
• Troubleshoot system issues, resolving backend errors
• Ensure the accuracy and integrity of data across multiple platforms
• Investigate and resolve system errors and operational issues
• Troubleshoot backend processes and integrations between systems
• Work with APIs, data mappings, and system workflows
• Identify root causes of recurring technical or operational problems
• Coordinate with software vendors and internal teams to resolve issues
• Clean up and validate operational data
• Reconcile reports across systems to identify discrepancies
• Analyze inconsistencies and recommend corrective actions
• Lead or support projects from initiation through completion, managing timelines, priorities, and stakeholder communication
• Support implementation and improvement projects
• Assist with testing system updates and workflow changes
• Document processes, findings, and resolutions clearly
• Follow up consistently to ensure issues are fully resolved
• Communicate effectively with both technical and non-technical users
• Provide clear updates and status tracking on issues/projects
• Work collaboratively across departments
• Perform other duties as assigned.

Systems Operations Analyst

• The **Senior Systems & Network Engineer (L3)** serves as the highest technical escalation point for complex infrastructure, cloud, network, and security issues across multiple client environments. This role is responsible for designing, implementing, optimizing, and supporting enterprise-grade IT infrastructure while ensuring high availability, security, scalability, and operational excellence.
• As an L3 Engineer, you will lead complex troubleshooting efforts, perform deep root cause analysis (RCA), and drive long-term solutions rather than temporary fixes. You will collaborate with internal engineering teams, mentor junior engineers, and participate in infrastructure modernization projects involving Microsoft 365, Azure, VMware, networking, cybersecurity, disaster recovery, and automation.
• This role requires exceptional technical expertise, strong analytical skills, and the ability to manage multiple enterprise environments within a Managed Service Provider (MSP) setting.
• Key ResponsibilitiesInfrastructure Engineering
• - Design, implement, and maintain enterprise Windows Server environments (2012–2025).
• - Architect and manage Active Directory, Azure Active Directory (Entra ID), DNS, DHCP, DFS, PKI, Certificate Services, File Services, and Group Policy.
• - Design and administer hybrid Microsoft 365 and Azure environments.
• - Plan and execute infrastructure upgrades, migrations, consolidations, and modernization projects.
• - Perform capacity planning, performance tuning, and infrastructure optimization.
• Enterprise Networking
• - Design, deploy, and troubleshoot enterprise LAN, WAN, SD-WAN, VLANs, VPNs, routing, switching, wireless networks, and high-availability architectures.
• - Configure and support Cisco, Meraki, SonicWall, Fortinet, Palo Alto, Ubiquiti, and similar enterprise networking platforms.
• - Troubleshoot complex routing protocols, VPN tunnels, firewall policies, NAT, ACLs, QoS, and network segmentation.
• - Support multi-site and Site-to-Site VPN environments.
• Microsoft Technologies
• - Administer Microsoft 365, Exchange Online, SharePoint Online, Teams, OneDrive, Defender, and Intune.
• - Design Conditional Access policies, MFA, Autopilot deployments, compliance policies, and endpoint security.
• - Perform advanced Exchange administration, including hybrid Exchange environments.
• - Design and manage enterprise Group Policy Objects (GPOs) and security baselines.
• Virtualization & Cloud
• - Design and administer VMware vSphere, ESXi, vCenter, Hyper-V, and clustered virtualization environments.
• - Manage storage, snapshots, HA, DRS, vMotion, replication, and virtual networking.
• - Design and support Microsoft Azure infrastructure, including virtual networks, virtual machines, storage, identity, backup, monitoring, and governance.
• - Support cloud migration and hybrid cloud initiatives.
• Security & Compliance
• - Implement Zero Trust security principles and identity management best practices.
• - Configure Microsoft Defender, Sentinel, Azure Security Center, Conditional Access, and endpoint security solutions.
• - Perform vulnerability assessments, security remediation, patch management, and hardening activities.
• - Investigate security incidents and assist with incident response and remediation.
• - Ensure compliance with industry standards and security best practices.
• Backup & Disaster Recovery
• - Design and maintain backup and disaster recovery solutions using Veeam, Datto, Barracuda, Azure Backup, and similar technologies.
• - Perform backup validation, recovery testing, replication monitoring, and disaster recovery planning.
• - Conduct periodic recovery drills and document recovery procedures.
• Automation & Process Improvement
• - Develop automation scripts using PowerShell and other scripting technologies.
• - Improve operational efficiency through automation, standardization, and process optimization.
• - Build documentation, knowledge base articles, SOPs, and infrastructure standards.
• - Identify recurring issues and implement permanent corrective actions.
• Troubleshooting & Escalations
• - Serve as the final escalation point for complex infrastructure, networking, virtualization, and cloud issues.
• - Perform advanced Root Cause Analysis (RCA) and implement permanent resolutions.
• - Lead major incident investigations and post-incident reviews.
• - Coordinate with vendors, Microsoft, hardware manufacturers, ISPs, and third-party providers during critical incidents.
• Leadership & Collaboration
• - Mentor and coach L1 and L2 engineers through technical guidance and knowledge sharing.
• - Participate in technical reviews, project planning, and change management.
• - Collaborate with cross-functional teams to deliver infrastructure projects on time.
• - Maintain accurate technical documentation and ensure adherence to ITIL best practices.

Senior Systems & Network Engineer – L3

• Perform a blended Business Analyst and Systems Analyst role
• Understand business needs and analyze business processes and system behaviour
• Capture requirements and support solution implementation
• Work with business stakeholders and technology teams to translate business needs into system requirements
• Contribute in solution research and assess solution options and trade-offs
• Support UAT planning and execution
• Identify and assess risks within your subject matter area
• Resolve minor issues and escalate complex issues promptly

Senior Business Systems Analyst

• Design and lead the company's knowledge management and learning systems
• Build scalable onboarding programs, playbooks, SOPs, and learning pathways
• Capture expertise from leaders and subject matter experts before it's lost
• Create knowledge systems that make information easy to find, understand, and apply
• Improve how teams learn, collaborate, and share best practices
• Use AI and modern learning tools to make knowledge creation and access faster and more effective
• Help leaders build a culture of continuous learning and operational excellence

Knowledge Architect – Learning Systems Lead

• Respond to user queries, gather support request information, analyze issues, and document all work performed.
• Ensure support requests and problem tickets are completed within established SLAs.
• Train users in the proper use of hardware and software as necessary.
• Provide exceptional customer service and end-user support.
• Perform routine systems support, maintenance, and testing.
• Troubleshoot hardware, software, networking, and communication issues.
• Assist with equipment repair and replacement activities.
• Support Azure, Microsoft 365, SharePoint, Exchange, Teams, Entra ID, and Intune environments.
• Assist with Apple Business Manager, Mosyle, or other MDM solutions.
• Assist with research and development initiatives.
• Support the implementation of new technologies and IT projects.
• Assist System Administrators and Engineers with projects and implementations.
• Maintain accurate and up-to-date documentation.
• Research and recommend solutions for hardware and software issues.
• Assist with inventory tracking and maintenance.
• Support procurement activities and record keeping.
• Maintain records, project documentation, user instructions, and reports.
• Attend meetings as required.
• Maintain current knowledge of emerging technologies and industry best practices.
• Perform other duties as assigned.

Systems Engineer jobs in Philippines

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Systems Operations Analyst

Senior Systems & Network Engineer – L3

Senior Business Systems Analyst

Knowledge Architect – Learning Systems Lead

Systems Engineer