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Tech Stack
Tools & technologiesAzureFirewallsJamf
About the role
Key responsibilities & impact- Respond to user queries, gather support request information, analyze issues, and document all work performed.
- Ensure support requests and problem tickets are completed within established SLAs.
- Train users in the proper use of hardware and software as necessary.
- Provide exceptional customer service and end-user support.
- Perform routine systems support, maintenance, and testing.
- Troubleshoot hardware, software, networking, and communication issues.
- Assist with equipment repair and replacement activities.
- Support Azure, Microsoft 365, SharePoint, Exchange, Teams, Entra ID, and Intune environments.
- Assist with Apple Business Manager, Mosyle, or other MDM solutions.
- Assist with research and development initiatives.
- Support the implementation of new technologies and IT projects.
- Assist System Administrators and Engineers with projects and implementations.
- Maintain accurate and up-to-date documentation.
- Research and recommend solutions for hardware and software issues.
- Assist with inventory tracking and maintenance.
- Support procurement activities and record keeping.
- Maintain records, project documentation, user instructions, and reports.
- Attend meetings as required.
- Maintain current knowledge of emerging technologies and industry best practices.
- Perform other duties as assigned.
Requirements
What you’ll need- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 3 years of experience as an IT Helpdesk Technician, Support Specialist, Systems Engineer, or End-User Support professional.
- AZ-900 Microsoft Azure Fundamentals Certification (Required).
- Strong troubleshooting, documentation, critical thinking, and problem-solving skills.
- Experience supporting Microsoft 365 services, including SharePoint, Exchange, Teams, Entra ID, and Intune.
- Experience with networking, firewalls, switches, and access points.
- Familiarity with Apple Business Manager and MDM solutions such as Mosyle or JAMF.
- Familiarity with GitHub, Azure DevOps, and third-party administration platforms.
- Familiarity with Microsoft licensing administration and Partner Center.
- Excellent customer service and communication skills.
- Ability to work independently and collaboratively in a team environment.
- Ability to work flexible hours and participate in on-call support rotations.
Benefits
Comp & perks- N/A 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
ATS Keywords
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Hard Skills & Tools
troubleshootingdocumentationproblem-solvingnetworkingfirewallsswitchesaccess pointsMicrosoft 365AzureMDM solutions
Soft Skills
customer servicecommunicationcritical thinkingindependent workteam collaborationflexibilitytraininganalytical skillsattention to detailtime management
Certifications
AZ-900 Microsoft Azure Fundamentals