System Administrator

• Provide support for applications, services and servers at the University of Massachusetts Global.
• Responsible for the setup, installation, configuration, upgrading, and evaluation phases of providing applications, services, and servers for customer use.
• Provide technical, instructional, and administrative support to the UMass Global constituencies related to applications, services, and servers.
• Manage application and server backups across the enterprise and cloud (AWS and Azure).
• Diagnose, replace, upgrade, and repair applications, services, and servers for Windows and Linux.
• Install new, upgrade existing, and troubleshoot application, service, or server related issues.
• Use and maintain tools such as Azure Update Manager to manage operating system patching and enterprise services.
• Write and maintain PowerShell scripts for reporting and system automation.
• Handle technical inventories, shipping logistics, and equipment organization.
• Perform work in accordance with systems diagrams.
• Create and maintain training documentation for team members supporting applications and services.
• Continuously assess all documented processes for improvements.
• Provide high quality support to university customers.
• Work with teams and team members to provide our customers an excellent experience.
• Perform other duties as assigned.

Systems Administrator

• Design, build, and maintain automation solutions that eliminate repetitive manual work across infrastructure, identity, and Microsoft 365 services.
• Develop and manage Infrastructure as Code (IaC) to provision, configure, and govern cloud and on-premises resources in a repeatable, auditable way.
• Build automation and integrations using the Microsoft Graph API to streamline identity, licensing, Teams, Exchange, and SharePoint operations.
• Author and maintain PowerShell scripts and runbooks to automate provisioning, reporting, lifecycle management, and remediation tasks.
• Design, implement, and operate Microsoft cloud solutions including Azure services (compute, networking, storage, monitoring), Entra ID (access controls, roles, MFA, conditional access), and Microsoft 365 (Exchange, Teams, Viva Engage, SharePoint).
• Configure and maintain Windows Server environments across cloud and on-premises, including Active Directory, Group Policy, DNS, DHCP, and IIS.
• Maintain the security, compliance, disaster recovery readiness, and performance of cloud and on-premises services.
• Identify root causes of recurring issues and eliminate them through automation rather than repeated manual resolution.
• Collaborate with cross-functional teams (Security, Application Support, Data, PMO) to deliver scalable and secure solutions.
• Perform other duties as needed.

Systems Administrator Engineer – Cloud, Automation

• Responsible for the Operational support of LINUX/UNIX-based messaging systems.
• Primarily responsible for system availability, troubleshooting/triage for production problems.
• Participates in a service monitoring function with responsibilities in areas of incident and problem management.
• Role will contribute to product/service design, development and implementation deliverables, to include assessment and optimization of systems and review of user requirements.
• Serves as a fully seasoned/proficient technical resource; provides technical knowledge and capabilities as team member and individual contributor.
• Executes processes in support of the IT infrastructure and resources required to plan for, develop, deliver and support IT services and products to meet the needs of a business within required SLAs.
• Manage and support Email Routing infrastructure applications on a day to day basis.
• Installs, configures and troubleshoots Applications used to support Email Routing Infrastructure.
• Monitor, measure, report and review current performance of application services and ensure availability and capacity meet business demand.
• Facilitates the resolution (both reactive and proactive) of problems throughout the information system lifecycle, including classification, prioritization and initiation of action.
• Documentation of root causes and implementation of remedies to prevent future incidents.
• Collaborates effectively with their Architecture/Engineering peers for new initiative solution planning, testing/validation, complex troubleshooting, and problem resolution.
• On-Call support responsibilities (coverage nights & weekends).

Collaboration Operations System Administrator – Linux/Unix

• Partner across the organization to identify, evaluate, and resolve issues related to the client computing environment and endpoint technology solutions
• Own the successful delivery of operational initiatives that improve the security, reliability, and compliance of the endpoint environment while maintaining an excellent end-user experience
• Manage the Endpoint Engineering support queue, including prioritization, triage, and driving timely resolution of incidents and requests
• Act as a point of escalation for the Service Desk and Desk Side teams, performing trend analysis and resolving complex or recurring technical issues
• Develop, refine, and maintain operational metrics, key risk indicators (KRIs), and reporting related to endpoint health, compliance, and performance
• Assist and mentor teammates through knowledge sharing, documentation, and hands-on guidance
• Partner closely with Security teams to ensure Endpoint Engineering risk issues are tracked, remediated, and resolved within defined SLAs.

Senior Systems Administrator

• Install, configure, and maintain Windows/Linux servers, including web, file, print, and mission-critical application servers.
• Perform operating system upgrades, patch management, and security updates in accordance with Army IT policies.
• Monitor and optimize server performance, network traffic, and system resource utilization.
• Ensure workstation/server data integrity by evaluating and implementing appropriate hardware/software solutions.
• Develop and maintain a comprehensive IT configuration database and system documentation library.
• Ensure compliance with DoD RMF, DISA STIGs, IAVM security directives, and Army cybersecurity policies.
• Implement access control measures, endpoint security configurations, and vulnerability remediation.
• Regularly audit server logs, security policies, and IT access controls to prevent unauthorized access.
• Enforce system hardening and network segmentation best practices to protect Army IT assets.

System Administrator jobs in North Carolina

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Systems Administrator

Systems Administrator Engineer – Cloud, Automation

Collaboration Operations System Administrator – Linux/Unix

Senior Systems Administrator

System Administrator I