System Administrator

• Provide administration, sustainment, and operational support for application services, virtualization infrastructure, and virtual desktop infrastructure operating within Classified Digital Services environments.
• Install, configure, maintain, patch, secure, and troubleshoot Windows-based application servers, virtual machines, virtual desktops, supporting services, and associated platform components.
• Support VDI platforms and virtual application delivery technologies, including virtual desktop pools, persistent and non-persistent desktop images, connection brokers, agent software, user profiles, published applications, and supporting infrastructure.
• Troubleshoot complex issues involving application delivery, virtual desktops, virtualization platforms, authentication, storage, networking, user profiles, printing, peripheral access, performance, and security-tool integration.
• Work with cybersecurity professionals to support vulnerability remediation, application and operating system patching, DISA STIG compliance, secure configuration baselines, scanning activities, findings resolution, and audit evidence requirements.
• Support the integration of application services and VDI platforms with enterprise identity, endpoint-management, monitoring, logging, vulnerability-management, and cybersecurity capabilities.
• Use automation and scripting technologies such as PowerShell, Ansible, Python, or comparable tools to improve application deployment, VDI administration, patching, configuration management, compliance validation, and operational sustainment activities.
• Identify opportunities to automate repetitive administration tasks, image maintenance, application delivery, health checks, reporting, patch validation, or secure configuration activities.
• Participate in testing and implementation of infrastructure changes, application upgrades, desktop-image updates, software deployments, security patches, and platform modernization initiatives.
• Assist with monitoring service health, platform capacity, virtual desktop availability, application performance, resource utilization, system events, and operational trends.
• Support account administration, privileged access, application permissions, service accounts, group-policy dependencies, and other access-control requirements in accordance with approved security procedures.
• Create and maintain standard operating procedures, system administration guides, application support documentation, VDI support procedures, architecture diagrams, automation documentation, test plans, implementation plans, troubleshooting guides, and knowledge articles.
• Provide technical support during service disruptions, root-cause investigations, recovery activities, planned maintenance, and mission-critical operational events.
• Perform other duties and assignments in support of CDS application, virtualization, endpoint, and cybersecurity operations.

Virtual Applications System Administrator

• Organize, install, and support government organization's computer systems, including LANs, WANs, and other data communication systems
• Participate in decisions about buying future hardware or software
• Provide technical support to computer users
• Manage COTS & GOTS products
• Monitor/analyze output of cybersecurity related tools

Network/System Administrator – III

• Administer Jira Cloud and Jira Service Management including workflows, permission schemes, screens, issue types, fields, automations, SLAs, queues, request portals, approvals, and reports.
• Support and maintain integrations between Jira and tools such as GitHub, Slack, Google Workspace, and other business systems.
• Administer Google Workspace, including user provisioning, Gmail, Drive, Calendar, Groups, Meet, shared drives, security settings, and access policies.
• Provide technical support for macOS devices, business applications, SaaS tools, authentication, account access, and employee technology needs.
• Manage the full employee lifecycle onboarding, offboarding, and role changes including device preparation, software installation, account management, and access provisioning.
• Maintain accurate IT asset records, including laptops, accessories, software licenses, and device ownership.
• Own IT documentation and knowledge base, including SOPs and troubleshooting guides.
• Own the administration, support, and maintenance of company SaaS platforms - evaluating, onboarding, and managing third-party tools as the business grows.
• Support IT security practices including MFA enforcement, access reviews, device compliance, and least-privilege access.

IT System Administrator

• Design, implement, and maintain enterprise Linux infrastructure across on-premises data centers and cloud environments
• Review and analyze process and system specifications to ensure delivery requirements are met across hybrid Linux environments
• Architect and manage containerized infrastructure using Docker and container orchestration platforms
• Design and implement cloud infrastructure solutions on AWS and Azure
• Recommend enhancements and updates to Linux operating systems, system software products, Docker containers, and cloud infrastructure components
• Ensure the Company's Reliability, Availability, and Serviceability (RAS) metrics are sustained
• Document test plans and create/revise Bash, Python, or other scripting languages for automation
• Implement and update monitoring tools for Linux systems, containerized applications, and cloud resources
• Monitor operating system and cloud infrastructure performance to achieve optimum performance levels
• Mentor and supervise junior staff in project-level tasks, Linux administration best practices, Docker containerization, and cloud operations

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Virtual Applications System Administrator

Network/System Administrator – III

IT System Administrator

Senior Systems Administrator/Engineer – Linux