Support Engineer

• Flexibility to work in a 24x7 environment
• Monitors performance across all channels (calls, chats, tickets, etc.) in real time to ensure service targets are achieved for our clients
• Communicates cross functionally throughout the organization providing timely feedback to leaders on performance
• Supports resolution of technical issues for our internal teams and vendors
• Engages in our escalation process acting as a liaison between the business and technology team

Associate Support Engineer

• Be a responsible party for day-to-day IT support and serve as a point of contact for internal customers regarding IT issues, requests, and queries majorly in above regional languages.
• Proactively monitor ticket queues, Chat and Phone to provide support to Red Hat associates.
• Perform core competencies of triage, assignment, request fulfillment, and issue remediation.
• Provide general IT support; troubleshoot IT-related problems.
• Adhere to established ticket handling procedures.
• Work within the ITSM system to ensure all tickets are responded to and updated per process for the benefit of the customer.
• Escalate unresolved calls to the next level support team following established protocols.
• Provide exceptional professional customer service to our internal Red Hat Associates in all interactions.
• Provide support for a far-ranging list of technologies including: Linux, Microsoft and Mac OS, Google productivity suite including Gmail, Calendar, Drive, Desk phones, mobile devices, WIFI etc.
• Support business meetings including Audio visual needs and conference room AV equipment.
• Work closely with your peers across the globe in ensuring the GES IT Support organization provides a consistent global support experience.
• Investigate problems and customer issues and find and develop solutions.
• Consult with peer engineers to promote creative solutions and improve customer satisfaction.
• Contribute to the IT knowledge management system.
• Maintain the IT knowledge management lifecycle (create, modify, and retire) following established process.

Associate IT Support Engineer/Helpdesk, Mandarin/Japanese

• Provide support on system development initiatives
• Provide UI UAT testing support for system development initiatives, including SAT/OPUS development and product UATs
• Conduct User Acceptance Testing to validate system changes and ensure alignment with business requirements
• Monitor campaign fulfillment to enhance customer satisfaction, maintain brand reputation, and optimize operational efficiency

Support Engineer jobs in Malaysia

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Associate Support Engineer

Support Engineer

Associate IT Support Engineer/Helpdesk, Mandarin/Japanese

Executive, UAT & Systems Support Analyst – Contract