Support Engineer

• Provide onsite technical support for remote network engineering teams
• Troubleshoot network connectivity, PCs, IoT devices, printers, and related hardware
• Verify VLAN configurations and assist with wireless connectivity troubleshooting
• Check switch and router connections, cabling, ports, and device status
• Provide console access to network equipment using appropriate cables and tools
• Support network deployments, infrastructure upgrades, and post-deployment hypercare activities
• Diagnose and resolve technical issues while minimizing operational downtime
• Communicate findings, progress, and resolutions clearly to remote technical teams
• Maintain accurate documentation of onsite activities and completed work
• Travel frequently to assigned data centers based on project requirements

Network Support Technician

• Provide positive and professional technical support to Canon customers via phone
• Analyze complex issues to answer questions, troubleshoot, and advise on solutions
• Promptly identify, research, and resolve customer inquiries using all available software and network tools
• Interact with customers and team members simultaneously to expedite call resolution
• Make prompt, accurate business decisions that mutually benefit the business and the customer
• Document interactions and resolutions in our easy-to-use applications
• Assist customers using our Total Care approach in making a purchase decision and completing their order on the Canon website

Technical Printer Support Representative I, Inkjet

• Work closely with customers and design teams in prioritizing data and information requirements
• Provide analytic and consultative support to a broad spectrum of internal customer areas and external business partners
• Mentor colleagues with less experience on both the technical and business aspects of project work
• Create and/or develop new methods of analysis, database design and performance measurement
• Perform modeling of data sources and flows
• Develop and maintain moderate-to extremely-complex computer programs using 4GL programming languages (such as SAS, R, SQL)

Lead Decision Support Analyst

• Receives requests for support via direct end-user contact or demand management/service desk system
• Troubleshoots, diagnoses and resolves more complex operating errors
• Installs and configures software or hardware updates or patches
• Evaluates and resolves network connectivity or communications systems issues
• Develops and maintains documentation related to systems or workstations and may provide user training
• Ensures systems and workstations are compliant with organizational policies and security standards
• May set up and deploy new user workstations or accounts
• May assist with IT asset tracking
• Manages basic issues and problems, and refers more complex issues to higher-level staff

IT Support Analyst I

• Design, execute, and mature enterprise legal hold and information governance capabilities.
• Support the full legal hold lifecycle, maintain partnerships with relevant departments.
• Ensure defensible preservation, retention, and disposition practices across the organization.

Information Governance – Litigation Support Analyst, Senior

• Conduct routine service visits, perform system testing, and ensure optimal performance of water treatment programs.
• Document all service activities through detailed reports and communicate findings to internal and external stakeholders.
• Maintain accurate records of onsite chemical inventory.
• Partner with Sales Account Managers to design, implement, and optimize water treatment programs.
• Troubleshoot technical issues at customer sites and support the development of corrective action plans.
• Identify opportunities for growth within existing accounts and assist with business development efforts at prospective sites.
• Analyze operational data to evaluate program performance and recommend improvements.
• Ensure all work is completed in a safe, compliant, and customer-focused manner.

Support Engineer II

• Load and maintain group information and benefit files. (20%)
• Interact and provide support activities to Account Managers and/or Sales Executives. (20%)
• Resolve benefit inquiries received from Account Managers, producers, sales reps and small market clients. May coordinate meetings, projects, implementations with clients and core partners. (20%)
• Handle error management and ensure files are corrected. (20%)
• Analyze/coordinate the implementation of new products, group changes, benefit enhancements, non-standard benefits and activities related to mass updates. (10%)
• May assist with training new employees. (10%)
• Other duties as assigned or requested.

Account Support Analyst – SES

• Become a Platform Expert: Develop and maintain deep knowledge of the Submittable platform, understanding diverse customer use cases and our internal processes inside and out.
• Advocate for the User: Provide empathetic support and maintain high customer satisfaction at all stages of the customer journey
• Solve Problems in Real-Time: Respond to and track customer inquiries via calls, chats, and emails, tackling everything from software navigation and technical troubleshooting to billing questions.
• Guide and Empower: Offer users proactive guidance, creative solutions, and best practices to help them get the most out of their experience.
• Anticipate Needs: Proactively address customer concerns before they happen
• Keep Resources Sharp: Maintain the accuracy of our customer help resources as our product continues to evolve.
• Bridge the Gap to Product: Identify, test, and report software "bugs" and relay customer enhancement requests to our Product team to help build a better Submittable.

Technical Support Specialist

• Manage clinical applications and supporting infrastructure
• Assist in capturing capability needs
• Collaborate with cross-functional teams
• Support requirements testing
• Communicate with team members and clients

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