Support Engineer

• Manage clinical applications and supporting infrastructure
• Assist in capturing capability needs
• Collaborate with cross-functional teams
• Support requirements testing
• Communicate with team members and clients

Associate Technical Analyst

• Maintain databases and systems to support 340B programs
• Monitor 340B drug utilization and purchasing at contract pharmacies
• Conduct audits on a scheduled basis
• Analyze data and build reports to identify cost savings
• Assist with staff education and training for the 340B Program

340B System Support Analyst

• Provide critical sales account support for HM Insurance Groups' Stop Loss Business Unit
• Facilitate the seamless implementation and ongoing administration of group accounts
• Assist the sales team by managing complex, stop loss sales cycle tasks
• Act as a primary point of contact for resolving issues related to RFP intake, underwriting, account implementation, and ongoing group account service
• Contribute to and manage small to medium projects within their assigned area

Senior Account Support Analyst

• Configure, maintain, and advance systems used in financial aid to support student service, daily operations and processing
• Review, test, and troubleshoot product updates and annual releases
• Drive excellence in service through ongoing department support and calibration
• Participate in important initiatives to collaborate with partners to design and improve all financial aid practices
• Challenge thinking and processes to drive, deliver, and facilitate system initiatives and solutions
• Develop an understanding of the interdependencies and sharing of data within system integrations
• Complete daily support functions connected to the student aid experience
• Perform and monitor financial aid batch processes within the Student Information System
• Provide direct, open, and honest feedback to promote engagement, collaboration, and communication to achieve success
• Other related duties to support Student Financial Services and University goals

Systems and Support Analyst, Financial Aid

• Support technical aspects of the application product life cycle
• Collaborate with customers and technical teams to capture capability needs
• Ensure compliance with required standards and obtain necessary approvals throughout project lifecycle
• Analyze market trends for competitive insights

• Deliver first-line remote technical support within a single modality
• Resolve a broad range of technical issues
• Ensure high customer satisfaction, regulatory compliance, and accurate service documentation
• Conduct root cause analysis (RCA)
• Document diagnostic steps and resolutions
• Escalate complex issues with detailed case histories to senior engineers
• Collaborate with cross-functional teams to improve service operations

Technical Support Engineer 4

• As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns.
• Provide front line, first level, technical assistance for consumers.
• Assist with product recommendations and sales inquiries.
• Supporting Client specific high speed internet services delivering an exceptional customer experience.
• Resolve technical problems, within a fast paced, customer facing environment.
• Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.
• Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.
• Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.
• Demonstrate advanced product knowledge and have the ability to solve customer issues.
• Resolve customer issues on the first call as frequently as possible.
• Open and manage trouble ticket system for user issues, Data Network, OS issues.
• Be patient, courteous and friendly with customers at all times.
• Demonstrate a positive attitude.
• Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.
• Adhere to all work schedule assignments.
• Abide by and support management directives and adhere to all TP policies.

Technical Support & Sales Representative

• Lead and motivate a distributed team of T1/T2/T3 engineers including dedicated Mission Control Engineers (MCEs).
• Identify workflow bottlenecks, remove roadblocks, and create realistic project timelines.
• Oversee the team's handling of complex service issues within the Escalation Matrix.
• Communicate effectively to technical and business audiences, building effective relationships with cross-functional managers.
• Manage team budgets and monitor staffing needs, driving continuous platform improvement.

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Senior Account Support Analyst

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Technical Support & Sales Representative

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