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IT Support Analyst I
BernhardIT Support Analyst I providing technical support for end-users and troubleshooting complex operating errors at ENFRA. Responsible for ensuring compliance and managing documentation for systems and workstations.
About the role
Key responsibilities & impact- Receives requests for support via direct end-user contact or demand management/service desk system
- Troubleshoots, diagnoses and resolves more complex operating errors
- Installs and configures software or hardware updates or patches
- Evaluates and resolves network connectivity or communications systems issues
- Develops and maintains documentation related to systems or workstations and may provide user training
- Ensures systems and workstations are compliant with organizational policies and security standards
- May set up and deploy new user workstations or accounts
- May assist with IT asset tracking
- Manages basic issues and problems, and refers more complex issues to higher-level staff
Requirements
What you’ll need- Bachelor's Degree
- 0 to 2 years as Help Desk Technician, Instructor/Trainer, or Equivalent Support Function
- Computer skills
- Project scheduling skills
- Planning skills
- Technical expertise
- Effective verbal and written communication skills
- Detail-oriented and willing to tackle various ongoing projects in a fast-paced environment
- Ability to multitask and perform duties outside of the scope of work when necessary
Benefits
Comp & perks- Inclusion is at the heart of our culture
- We strive to create a workplace where every voice is heard and valued
- Fostering a collaborative environment where diverse perspectives drive our success
- Opportunity to advance careers in a supportive environment that values continuous learning and development
- Embrace innovation and encourage creative problem solving
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingdiagnosingresolving operating errorsinstalling software updatesconfiguring hardwarenetwork connectivitydocumentation developmentuser trainingIT asset trackingcompliance with security standards
Soft Skills
effective communicationdetail-orientedmultitaskingplanningproject schedulingtechnical expertise
Certifications
Bachelor's Degree