IT Support Analyst I

Bernhard

IT Support Analyst I providing technical support for end-users and troubleshooting complex operating errors at ENFRA. Responsible for ensuring compliance and managing documentation for systems and workstations.

Posted 6/23/2026full-timeMetairie • Louisiana • 🇺🇸 United StatesJuniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

troubleshootingdiagnosingresolving operating errorsinstalling software updatesconfiguring hardwarenetwork connectivitydocumentation developmentuser trainingIT asset trackingcompliance with security standards

Soft Skills

effective communicationdetail-orientedmultitaskingplanningproject schedulingtechnical expertise

Tools & Technologies

service desk systemworkstationsuser accounts

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Help Desk Techniciansupport functionorganizational policies

About the role

Key responsibilities & impact

Receives requests for support via direct end-user contact or demand management/service desk system
Troubleshoots, diagnoses and resolves more complex operating errors
Installs and configures software or hardware updates or patches
Evaluates and resolves network connectivity or communications systems issues
Develops and maintains documentation related to systems or workstations and may provide user training
Ensures systems and workstations are compliant with organizational policies and security standards
May set up and deploy new user workstations or accounts
May assist with IT asset tracking
Manages basic issues and problems, and refers more complex issues to higher-level staff

Requirements

What you’ll need

Bachelor's Degree
0 to 2 years as Help Desk Technician, Instructor/Trainer, or Equivalent Support Function
Computer skills
Project scheduling skills
Planning skills
Technical expertise
Effective verbal and written communication skills
Detail-oriented and willing to tackle various ongoing projects in a fast-paced environment
Ability to multitask and perform duties outside of the scope of work when necessary

Benefits

Comp & perks

Inclusion is at the heart of our culture
We strive to create a workplace where every voice is heard and valued
Fostering a collaborative environment where diverse perspectives drive our success
Opportunity to advance careers in a supportive environment that values continuous learning and development
Embrace innovation and encourage creative problem solving