Support Engineer

• Respond to customer inquiries via phone, email, and chat in a professional and efficient manner;
• Troubleshoot technical issues and provide step-by-step guidance to customers;
• Collaborate with other departments to resolve customer inquiries;
• Escalate complex issues to the appropriate team for resolution;
• Document customer interactions;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists;

Technical Support Consultant, Fluent in Greek and English

• Commissioning and Integration: Perform commissioning of 5G BBU/gNodeB, including loading data configuration files, managing site alarms, and verifying functionality.
• Troubleshooting: Identify, analyze, and resolve 5G network performance, connectivity, and hardware issues (Level 1/2 support).
• Maintenance: Conduct on-site and remote health checks, upgrades, and maintenance of 5G infrastructure.
• Documentation: Create and maintain technical documentation, including site-specific configuration reports and Root Cause Analysis (RCA).

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Technical Support Consultant, Fluent in Greek and English

5G Support Engineer – RAN, Private Networks

Technical Support Consultant, Fluent Greek & English