Internal IT Support Engineer

Profile Software

Internal IT Support Engineer responsible for technical support and managing IT infrastructure at Profile Software in Athens. Collaborating with global teams and ensuring smooth IT operations.

Posted 7/15/2026full-timeKallithéa • 🇬🇷 GreeceJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support for Windows environments and Microsoft 365 applications, with a strong focus on troubleshooting, device management, and IT asset administration. Proficient in collaborating with cross-functional teams to enhance IT infrastructure and ensure compliance with security policies.

Highest-signal resume keywords

Windows 10/11 AdministrationMicrosoft 365 SupportActive Directory AdministrationMicrosoft IntuneTroubleshooting Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportDevice ImagingNetwork FundamentalsIT Asset ManagementEndpoint Management

Soft Skills

Analytical SkillsCommunication Skills

Tools & Technologies

Microsoft 365Active DirectoryMicrosoft Entra IDIT Ticketing SystemsVPN

Industry Keywords

IT SupportDesktop SupportEndpoint SecurityIT ProcurementCloud Infrastructure

Tech Stack

Tools & technologies

AzureCloudCyber SecurityDNSServiceNowTCP/IP

About the role

Key responsibilities & impact

Provide 1st and 2nd level technical support to internal users.
Install, configure and troubleshoot Windows desktops, laptops, mobile devices and peripheral equipment.
Manage Microsoft 365 users, licenses, mailboxes and groups.
Administer Active Directory and Microsoft Entra ID user accounts, permissions and security groups.
Prepare and deploy new devices (Windows installation, imaging, software deployment and configuration).
Troubleshoot hardware, software, VPN, Wi-Fi, printer and network connectivity issues.
Support Microsoft 365 applications including Outlook, Teams, OneDrive and SharePoint.
Monitor, prioritize and resolve incidents and service requests through the IT ticketing system.
Maintain IT asset inventory and lifecycle management of company equipment.
Assist with IT procurement and onboarding/offboarding processes.
Support endpoint management and device configuration through Microsoft Intune.
Assist in the administration and monitoring of the company's on-premises and cloud infrastructure.
Support endpoint security solutions and ensure compliance with IT security policies.
Create and maintain technical documentation and internal IT procedures.
Collaborate with Infrastructure, Network and Cybersecurity teams on internal IT projects.

Requirements

What you’ll need

2+ years of experience in an Internal IT Support, IT Support Engineer or Desktop Support role.
Strong knowledge of Windows 10/11 administration.
Experience supporting Microsoft 365 environments.
Experience with Active Directory administration.
Good understanding of Microsoft Entra ID (Azure Active Directory).
Experience with Microsoft Intune or other endpoint management solutions.
Experience with device imaging and deployment.
Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
Experience with ticketing systems such as OTRS, Jira Service Management, ServiceNow or similar.
Experience managing IT assets and hardware inventory.
Excellent troubleshooting and analytical skills.
Good communication skills in both Greek and English.

Benefits

Comp & perks

Competitive remuneration package.
Private medical and life insurance.
Training and development opportunities within a market-leading, fast growing organization
Exposure to a multinational environment and global teams.
A collaborative and inclusive workplace culture focused on innovation and growth.