Support Engineer

• Deliver outstanding technical support via emails and video calls
• Collaborate with internal teams to investigate and resolve customer issues efficiently
• Represent the company by ensuring a positive customer experience throughout the issue resolution process
• Develop strong product knowledge to provide accurate guidance and support
• Assist customers with customized reports and analysis using data visualization tools
• Monitor and troubleshoot connection issues using internal and external tools
• Maintain detailed records of customer interactions, troubleshooting steps, and resolutions within the support ticketing system
• Escalate complex technical issues to engineering teams when required to ensure timely resolution
• Maintain deep understanding of client solutions and meet KPI

Technical Support Consultant, Fluent English

• Monitor applications and production systems.
• Troubleshoot and resolve technical issues.
• Analyze logs and database records.
• Support APIs, integrations, and scheduled jobs.
• Perform SQL queries and database investigations.
• Escalate and follow up on complex issues.
• Prepare incident and root cause analysis (RCA) reports.
• Coordinate with internal teams and clients.
• Maintain technical documentation.

Technical Support Engineer – L2

• Provide customer support for loan origination system inquiries
• Communicate effectively with customers and resolve issues
• Log customer interactions in the ticketing system
• Collaborate with teams to escalate and resolve complex issues

Support Analyst

• focus on creating the best loan origination system (LOS) available.
• The Mortgage Cadence Platform (MCP) is your all-in-one solution, whether you need a pre-configured or highly-customizable platform.
• MCP’s end-to-end LOS includes our top-rated point-of-sale, with an open architecture and robust APIs for seamless integration of niche technologies.
• Automated workflows and intuitive design tools deliver a customizable, outstanding experience for both borrowers and users.

Technical Support Analyst

• Provide world-class support experience to enterprise customer base
• Assist customers with troubleshooting and resolving issues related to Forcepoint and associated third-party products
• Act as technical advisor within the team
• Participate in product supportability programs

Support Engineer jobs in Egypt

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Technical Support Consultant, Fluent English

Technical Support Engineer – L2

Support Analyst

Technical Support Analyst

Technical Support Engineer III