Support Engineer

• Provide customer support for loan origination system inquiries
• Communicate effectively with customers and resolve issues
• Log customer interactions in the ticketing system
• Collaborate with teams to escalate and resolve complex issues

Support Analyst

• focus on creating the best loan origination system (LOS) available.
• The Mortgage Cadence Platform (MCP) is your all-in-one solution, whether you need a pre-configured or highly-customizable platform.
• MCP’s end-to-end LOS includes our top-rated point-of-sale, with an open architecture and robust APIs for seamless integration of niche technologies.
• Automated workflows and intuitive design tools deliver a customizable, outstanding experience for both borrowers and users.

Technical Support Analyst

• Provide world-class support experience to enterprise customer base
• Assist customers with troubleshooting and resolving issues related to Forcepoint and associated third-party products
• Act as technical advisor within the team
• Participate in product supportability programs

Technical Support Engineer III

• Deliver support services in accordance with established Service Level Agreements (SLAs) and Performance Level Agreements (PLAs)
• Troubleshoot and resolve issues related to software functionality, user access, and system configuration
• Escalate complex incidents to development or technical teams and monitor progress through resolution
• Document issues, root causes, and solutions in the support ticketing system
• Educate clients on product features, updates, and best practices through documentation, webinars, and virtual meetings
• Gather and analyze client integration requirements
• Install, configure, and integrate software solutions with client systems and third-party platforms
• Collaborate with development teams to design, test, and validate new integrations
• Create and maintain business and technical documentation for deployment and integration processes
• Provide post-implementation support and optimize system performance
• Serve as the technical liaison between clients, internal teams, and external vendors
• Support the sales team by providing technical input during pre-sales discussions
• Share customer feedback with product and engineering teams to guide future enhancements
• Maintain and manage software configuration across integrated environments
• Identify opportunities to streamline support processes and improve customer satisfaction
• Stay current with emerging technologies, integration methods, and support best practices
• Participate in ongoing training to strengthen product and technical knowledge

Software Integration & Support Engineer

• Provide high-quality customer support and deliver seamless software integrations across client environments.
• Work closely with customers, internal development teams, and third-party vendors to ensure successful deployment, configuration, and ongoing optimization of enterprise software solutions.
• Troubleshoot and resolve issues related to software functionality, user access, and system configuration.
• Escalate complex incidents to development or technical teams and monitor progress through resolution.
• Document issues, root causes, and solutions in the support ticketing system.
• Educate clients on product features, updates, and best practices through documentation, webinars, and virtual meetings.
• Gather and analyze client integration requirements.
• Install, configure, and integrate software solutions with client systems and third-party platforms.
• Collaborate with development teams to design, test, and validate new integrations.
• Create and maintain business and technical documentation for deployment and integration processes.
• Provide post-implementation support and optimize system performance.
• Serve as the technical liaison between clients, internal teams, and external vendors.
• Support the sales team by providing technical input during pre-sales discussions.
• Share customer feedback with product and engineering teams to guide future enhancements.
• Maintain and manage software configuration across integrated environments.
• Contribute to project analysis and delivery activities when needed.
• Identify opportunities to streamline support processes and improve customer satisfaction.
• Stay current with emerging technologies, integration methods, and support best practices.
• Participate in ongoing training to strengthen product and technical knowledge.

Software Integration and Support Engineer

• Deliver support services in accordance with established Service Level Agreements (SLAs) and Performance Level Agreements (PLAs).
• Troubleshoot and resolve issues related to software functionality, user access, and system configuration.
• Escalate complex incidents to development or technical teams and monitor progress through resolution.
• Document issues, root causes, and solutions in the support ticketing system.
• Educate clients on product features, updates, and best practices through documentation, webinars, and virtual meetings.
• Gather and analyze client integration requirements.
• Install, configure, and integrate software solutions with client systems and third-party platforms.
• Collaborate with development teams to design, test, and validate new integrations.
• Create and maintain business and technical documentation for deployment and integration processes.
• Provide post-implementation support and optimize system performance.
• Serve as the technical liaison between clients, internal teams, and external vendors.
• Support the sales team by providing technical input during pre-sales discussions.
• Share customer feedback with product and engineering teams to guide future enhancements.
• Maintain and manage software configuration across integrated environments.
• Contribute to project analysis and delivery activities when needed.
• Identify opportunities to streamline support processes and improve customer satisfaction.
• Stay current with emerging technologies, integration methods, and support best practices.
• Participate in ongoing training to strengthen product and technical knowledge.

Technical Support – Software Integration Specialist

• Answer subscriber questions (600–700 queries daily) with accuracy and efficiency.
• Fix errors in the CS-tool queue (e.g., pre- or post-prescription order issues).
• Reroute orders between pharmacies based on delays, account manager requests, or other needs.
• Assist account managers with CS-related requests (limited system access).
• Report recurring issues to developers and follow up on resolution progress.
• Support engineers with CS-related tasks such as lost or canceled orders, prescription errors, and questionnaires.

Technical Support Specialist

• Support the technical integration of international payment service providers, billing aggregators, digital merchants, and Mobile App stores for Payment projects, ensuring seamless operations.
• Contribute to the integration between merchants, mobile operators, and Mondia's internal platforms, enhancing performance and efficiency through technical expertise.
• Support the operations and maintenance of VAS/Digital Systems/Payments using advanced tools, participating in shift coverage outside normal working hours as needed.
• Serve as a key resource for resolving complex technical issues, leveraging tools like NewRelic and Grafana to ensure timely and effective incident resolution.
• Document processes, contribute to knowledge sharing, and support training for internal and external teams on VAS, billing platforms, and related systems.
• Monitor platform KPIs, identifying performance issues and contributing to optimizations for high-quality service delivery.
• Collaborate with cross-functional teams to troubleshoot, configure services, perform automated testing, and support migration activities, ensuring service continuity during outages, including after-hours and holiday coverage.
• Participate in integrations, migrations, and acceptance tests for operator and merchant systems, maintaining high-quality standards.
• Contribute to continuous improvements in service delivery, particularly for system upgrades, new service launches, or major incidents.

See all jobs on JobTailor