Support Analyst

PartnerOne

Support Analyst managing customer inquiries for loan origination systems. Providing troubleshooting support and collaborating with teams to resolve issues effectively.

Posted 6/12/2026full-timeRemote • 🇪🇬 EgyptMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide customer support for loan origination system inquiries
Communicate effectively with customers and resolve issues
Log customer interactions in the ticketing system
Collaborate with teams to escalate and resolve complex issues

Requirements

What you’ll need

Act as the first point of contact for customer support inquiries
Communicate clearly and professionally with customers in a customer-facing role
Troubleshoot, diagnose, and resolve issues within agreed service levels
Log, track, and manage tickets using the ticketing system
Escalate issues to relevant teams when required and follow up to closure
Maintain accurate documentation of issues and resolutions
Adhere strictly to company policies, procedures, and compliance standards
Handle multiple tasks simultaneously while prioritizing critical issues

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account PartnerOne Website LinkedIn All Job Openings 201 - 500 employees 🏢 Enterprise ☁️ SaaS 💳 Fintech Enterprise
SaaS
Fintech PartnerOne is one of the fastest growing software groups in the world, providing solutions that enhance the operational efficiency of the largest enterprises globally. The company specializes in acquiring software firms and investing in their development to create more robust, effective, and agile software solutions. PartnerOne is trusted by 80% of the world's largest companies, including the top US and European banks, defense contractors, and media conglomerates, focusing on delivering unparalleled customer support and innovative technologies. Support Analyst Job not on LinkedIn 🔥 12 minutes ago 🇪🇬 Egypt – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide customer support for loan origination system inquiries
Communicate effectively with customers and resolve issues
Log customer interactions in the ticketing system
Collaborate with teams to escalate and resolve complex issues 🎯 Requirements
Act as the first point of contact for customer support inquiries
Communicate clearly and professionally with customers in a customer-facing role
Troubleshoot, diagnose, and resolve issues within agreed service levels
Log, track, and manage tickets using the ticketing system
Escalate issues to relevant teams when required and follow up to closure
Maintain accurate documentation of issues and resolutions
Adhere strictly to company policies, procedures, and compliance standards
Handle multiple tasks simultaneously while prioritizing critical issues Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior Technical Support Engineer 🕒 June 4 COGNNA 51 - 200 🔒 Cybersecurity 🤖 Artificial Intelligence ☁️ SaaS Website LinkedIn All Job Openings Senior Technical Support Engineer resolving complex technical issues at cybersecurity startup COGNNA. Ensuring agent deployment, client training, and fostering client relationships. 🇪🇬 Egypt – Remote ⏰ Full Time 🟠 Senior 📞 Support Engineer AWS Azure Cloud Cyber Security DNS Firewalls Google Cloud Platform Kubernetes Linux MacOS Shell Scripting TCP/IP Software Integration, Support Engineer 🕒 June 3 Nile Bits, LLC. 11 - 50 Website LinkedIn All Job Openings Technical Support & Software Integration Specialist providing customer support and software integration for Nile Bits. Collaborating with clients and teams to ensure optimal software deployment in Egypt. 🇪🇬 Egypt – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer Apache AWS Azure Cloud Microservices Oracle SQL Subversion Technical Support Engineer III 🕒 May 31 Forcepoint 1001 - 5000 🔒 Cybersecurity 🏢 Enterprise ☁️ SaaS Website LinkedIn All Job Openings Technical Support Engineer III providing world-class support to enterprise customers at Forcepoint. Troubleshooting technical issues and resolving product-related problems while ensuring a premium customer experience. 🇪🇬 Egypt – Remote 💰 $18M Post-IPO Equity on 2006-09 ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer Linux SMTP Software Integration & Support Engineer 🕒 May 26 Nile Bits, LLC. 11 - 50 Website LinkedIn All Job Openings Technical Support & Software Integration Specialist ensuring seamless software integrations and high-quality customer support. Collaborating with customers and development teams to optimize enterprise software solutions. 🇪🇬 Egypt – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer Apache AWS Azure Cloud Microservices Oracle SQL Subversion Technical Support – Software Integration Specialist 🕒 May 21 Nile Bits, LLC. 11 - 50 Website LinkedIn All Job Openings Seeking a Technical Support & Software Integration Specialist for customer support and software integration at Nile Bits. Collaborate with teams and provide technical guidance across client environments. 🇪🇬 Egypt – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer Apache AWS Azure Cloud Microservices Oracle SQL Subversion View More Support Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Soft Skills

effective communicationproblem-solvingcustomer serviceissue resolutiondocumentationmultitaskingprioritization