Technical Support Engineer III

Forcepoint

Technical Support Engineer III providing world-class support to enterprise customers at Forcepoint. Troubleshooting technical issues and resolving product-related problems while ensuring a premium customer experience.

Posted 5/31/2026full-timeRemote • 🇪🇬 EgyptMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

LinuxSMTP

About the role

Key responsibilities & impact

Provide world-class support experience to enterprise customer base
Assist customers with troubleshooting and resolving issues related to Forcepoint and associated third-party products
Act as technical advisor within the team
Participate in product supportability programs

Requirements

What you’ll need

Bachelor’s Degree or higher in Information Systems, Computer Science, or equivalent experience
Six or more years of experience supporting business to business customers
Hands-on experience with Networking fundamentals, HTTP protocol, Application Support Basics, SSL/TLS protocols, SMTP, Packet Capture/Analysis with tcpdump and Wireshark, Diagnosing network latency, Active Directory, MSSQL fundamentals, Information Security Concepts
Experience supporting Red Hat Linux fundamentals and Windows

Benefits

Comp & perks

Equal employment opportunities for all applicants and employees
Reasonable accommodation for qualified individuals with disabilities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Networking fundamentalsHTTP protocolApplication Support BasicsSSL/TLS protocolsSMTPPacket CapturetcpdumpWiresharkActive DirectoryMSSQL fundamentals

Soft Skills

customer supporttroubleshootingtechnical advising

Certifications

Bachelor’s DegreeInformation SystemsComputer Science