Supervisor

• Lead, coach, and develop a team of Bond Specialists through direction, mentorship, training, and feedback
• Establish performance expectations, monitor results, and hold team members accountable for operational, compliance, quality, and service objectives
• Manage workloads and resources for timely, accurate, and compliant processing of bonds, POAs, and related documentation
• Maintain knowledge of customs regulations, bond requirements, importer identity verification standards, POA requirements, and regulatory obligations
• Develop, implement, and maintain policies, procedures, and internal controls
• Review and approve POA intake documentation, powers of attorney, and supporting documentation
• Review and approve enhanced due diligence documentation for nonresident importers of record
• Oversee business legitimacy reviews, importer identity verification, and restricted party screening
• Conduct audits and quality reviews of bonds, POAs, importer verification, and recordkeeping
• Monitor productivity, quality, and service metrics and improve operational effectiveness
• Serve as an escalation point for clients and resolve complex issues
• Manage relationships with surety providers and external partners
• Coordinate POA renewals for timely compliance and uninterrupted client service

Bond Department Supervisor managing U.S. customs bond compliance operations for A.N. Deringer

Bond Supervisor

Bond Department Supervisor overseeing U.S. customs bonds, POAs, importer verification, and compliance operations for A.N. Deringer. Leading specialists, audits, surety relationships, and client escalations.

• Oversee day-to-day management and leadership of the production client contracting drafting team with 8–10 direct reports
• Develop and coach the team to manage client expectations and business needs related to contract drafting and issue resolution
• Design and implement processes for efficient, accurate drafting and consistent client experience while ensuring legal compliance
• Direct client contracting support operations and resolve inquiries, issues, and requests
• Develop processes and procedures to streamline support activities and optimize efficiency and service quality
• Coach, train, and provide performance feedback to support professionals
• Analyze customer feedback and metrics to identify trends and improvement areas
• Address complex inquiries, resolve escalated issues, and build client relationships
• Collaborate with account management, finance, sales, and product development teams
• Ensure compliance with regulatory requirements, industry standards, and contractual obligations
• Administer performance evaluations and audits and make data-driven recommendations
• Monitor industry trends, market developments, and client contracting best practices

CVS Health contracting supervisor leading client contract drafting and compliance operations

Contracting Supervisor

CVS Health contracting supervisor leading client contract drafting operations and an 8–10-person team.
Improving compliance, service quality, processes, and escalated client issue resolution.

• Responsible for compliance with applicable Corporate and Divisional Policies and procedures.
• Responsible for scheduling all activities of the Field Specialists to ensure customers technical needs are met.
• Responsible for the scheduling of all reactive calls, committing arrival time to customers to ensure J&J meets our Service Level Agreements.
• Responsible for scheduling all proactive calls to ensure all preventative maintenance, required updates, and appropriate retrofits are completed within specified time frames.
• Responsible for initiating technical escalations as necessary to ensure timely repair of equipment.
• Responsible for level loading work across the Field Specialists, managing overtime, approving time off, and scheduling training for all assigned Field Specialists.
• Responsible for approving expenses, monitoring individual team member performance and area metrics.
• Responsible for driving regulatory compliance and auditing of Field Specialist's tools, parts and administration.
• Other duties as assigned.

Territory Supervisor managing field service staff for Johnson & Johnson Vision

Territory Supervisor, Northeast

Territory Supervisor overseeing field service operations across multiple states for Johnson & Johnson Vision. Ensuring compliance, scheduling activities, and managing team performance for effective customer service delivery.

• Responsible for compliance with applicable Corporate and Divisional Policies and procedures.
• Responsible for scheduling all activities of the Field Specialists to ensure customers' technical needs are met.
• Responsible for the scheduling of all reactive calls, committing arrival time to customers to ensure J&J meets our Service Level Agreements.
• Responsible for scheduling all proactive calls to ensure all preventative maintenance, required updates, and appropriate retrofits are completed within specified time frames.
• Responsible for initiating technical escalations as necessary to ensure timely repair of equipment.
• Responsible for level loading work across the Field Specialists, managing overtime, approving time off, and scheduling training for all assigned Field Specialists.
• Responsible for approving expenses, monitoring individual team member performance and area metrics.
• Responsible for driving regulatory compliance and auditing of Field Specialist's tools, parts and administration.
• Other duties as assigned

Territory Supervisor supervising field service staff for Johnson & Johnson Vision

Territory Supervisor supervising field service staff for Johnson & Johnson Vision across multiple states. Ensuring compliance with company policies and meeting customer technical needs.

• Oversee intraday management of scheduling procedures, analysis of real time workload requirements and call routing to manage performance to service level requirements
• Facilitate development of WFM team and exposure to industry improvements, skills, and standards
• Collaborate with department schedulers and department managers to ensure accurate staffing levels and to formulate efficiency strategies
• Devise scheduling enhancements and create new business models
• Discover new best practices to best utilize staffing while following current labor agreements and regulations
• Balance specialists’ workloads between weekly scheduling and daily operations
• Ensure the Workforce Management team’s completion of daily schedule operations, such as leave requests and call outs
• Assesses organizational staffing and identifies requirements and solutions to meet workforce objectives
• Lead staffing review meetings with management and intraday analysts detailing previous and current week’s performance and forecasted performance while also identifying risks
• Other duties as assigned

Workforce Management Supervisor managing scheduling and performance at Lumicera

Supervisor, Workforce Management

Workforce Management Supervisor at Lumicera overseeing scheduling and performance management. Collaborating with teams to achieve business service level objectives and optimize workforce efficiency.

• Supervise warehouse team members in accordance with company policies and applicable laws
• Train, schedule, assign, and direct work; manage overtime as needed
• Evaluate performance, address employee concerns, and support discipline processes
• Maintain accurate inventory for internal product movement and external vendor receipts
• Manage housekeeping and organization in warehouse and dock areas
• Ensure product quality and food safety processes are followed consistently
• Promote a safe work environment and follow all Tyson Foods safety and policy procedures
• Perform other duties as business needs require

Warehouse Supervisor overseeing team operations in a temperature-controlled environment

Warehouse Supervisor – Veteran Pathway

Warehouse Supervisor overseeing team operations and ensuring safety standards in a temperature-controlled warehouse. Seeking veterans with leadership and logistics experience.

Supervisor jobs in Vermont

See all jobs on JobTailor

Bond Supervisor

Contracting Supervisor

Territory Supervisor, Northeast

Territory Supervisor, Northeast

Supervisor, Workforce Management

Warehouse Supervisor – Veteran Pathway